Customer Success Manager Jobs in New York City, NY

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Looking for Customer Success Manager jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Customer Success Manager position in the New York City, NY area.

Solution Architect, AI / Cloudflare Developer Platform

Company: Cloudflare

Location: New York City, NY

Posted Feb 03, 2025

The job posting is for a Solution Architect AI and Cloudflare Developer Platform position. The role involves driving revenue, collaborating with cross-functional teams, and presenting as an expert on the Developer platform solutions. The ideal candidate should have 3+ years of experience in selling or supporting technical sales of cloud computing, strong technical expertise in cloud infrastructure, web technologies, and AI/ML, and knowledge of systems design. The role requires software development experience, in-depth knowledge of major public cloud providers, and understanding of developer workflows. The compensation is competitive, with estimated annual salaries ranging from $211,000 to $303,000 depending on the location. The role also offers benefits such as health insurance, retirement savings plan, and equity participation.

Sales Professional

Company:

Location: Oklahoma City, OK

Posted Feb 03, 2025

Senior Customer Operations Manager

Company:

Location: New Berlin, WI

Posted Feb 03, 2025

Developmental Engineer

Company:

Location: Cedar City, UT

Posted Feb 03, 2025

Developmental Engineer

Company:

Location: Elmira, NY

Posted Feb 03, 2025

Sales Professional

Company:

Location: Fall City, WA

Posted Feb 03, 2025

Developmental Engineer

Company:

Location: Salt Lake City, UT

Posted Feb 03, 2025

Developmental Engineer

Company:

Location: Cedar City, UT

Posted Feb 03, 2025

Developmental Engineer

Company:

Location: Panama City, FL

Posted Feb 03, 2025

Developmental Engineer

Company:

Location: Cedar City, UT

Posted Feb 03, 2025

Developmental Engineer

Company:

Location: Cedar City, UT

Posted Feb 03, 2025

Frequently Asked Questions

What are typical salary ranges for Customer Success Manager roles by seniority?
Junior CSMs (0‑2 years) earn $70,000–$90,000. Mid‑level (2‑5 years) $90,000–$120,000. Senior (5‑10 years) $120,000–$160,000. Director $160,000–$200,000. VP $200,000+ plus equity.
What core skills and certifications are most valuable for a Customer Success Manager?
Key skills include data analytics, SQL, Excel, NPS and CSAT expertise, upsell and cross‑sell strategy, account management, and communication. Certifications that boost credibility are Gainsight Certified Success Manager, Salesforce Administrator, Zendesk Admin, Intercom Specialist, ChurnZero Certified, and SuccessHacker CS Manager certification.
Can Customer Success Manager positions be worked remotely?
Yes. 80% of listings allow remote or hybrid work. Companies like Snowflake, HubSpot, GoToAssist, and Atlassian offer full remote CSM roles with cloud‑based tools, weekly virtual check‑ins, and asynchronous collaboration.
What career progression pathways exist for Customer Success Managers?
Typical ladder: CSM Analyst → Customer Success Manager → Senior CSM → Enterprise Enablement CSM → Director of Customer Success → VP of Customer Success → Chief Customer Officer. Each step adds responsibility for larger accounts, strategy, and team leadership.
What industry trends should Customer Success Managers be aware of?
Key trends include AI‑driven predictive churn, automated onboarding workflows, usage‑based pricing models, omnichannel support via chatbots, data‑centric success platforms, and a growing focus on expansion revenue as a KPI.

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