Customer Success Manager Jobs

1,122,247 open positions · Updated daily

Customer Success Managers are at the frontline of the subscription economy, driving revenue growth by keeping customers engaged and reducing churn. With SaaS and cloud services expanding, companies are hiring 1109 CS managers to support rapid scaling and data‑driven customer strategies.

Roles vary from CSM to CS Ops and CS Enablement. Typical duties include onboarding new users, monitoring health scores in Gainsight, executing renewal plans in Salesforce, and collaborating with product teams to build upsell opportunities.

Salary transparency is crucial for CS professionals because it reveals the true value of the role, aligns compensation with industry benchmarks, and empowers managers to negotiate equity, bonuses, and benefits that reflect their impact on customer success metrics.

Cloud Platform Software Engineer - OpenRAG / Opensearch

Company: IBM

Location: Markham, CA

Posted Dec 09, 2025

This job posting highlights IBM's innovative AI-powered cloud-native solutions and opportunities for career growth. The role involves developing scalable systems for Open Search, working in a collaborative environment, and contributing to cutting-edge technology projects.

Application Developer - Cloud FullStack (f/m/x)

Company: IBM

Location: WIEN, AT

Posted Dec 09, 2025

The text describes a career in IBM Consulting emphasizing collaboration with global clients, innovation in hybrid cloud and AI, professional growth opportunities, and competitive benefits like flexible working hours and a modern work environment.

PROCESS DELIVERY SPECIALIST-TALENT DEVELOPMENT OPTIMIZATION PROCESSES

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This job description outlines a Senior Service Associate role at IBM Consulting, focusing on benefits administration, compensation processes, and digital transformation initiatives. The position requires expertise in HR systems, SAP HRMS, and strong analytical skills, while emphasizing collaboration with clients and internal teams to ensure accurate payroll and benefits management.

Package Specialist-SAP HANA FIN CO

Company: IBM

Location: Shenzhen, CN

Posted Dec 09, 2025

This job description outlines a role as an SAP FICO Consultant at IBM Consulting, requiring expertise in SAP modules, brownfield implementations, and collaboration with cross-functional teams. It emphasizes technical skills, project management, and continuous learning in SAP technologies.

Staff Advanced Engineer

Company: IBM

Location: WASHINGTON, US

Posted Dec 09, 2025

This job description highlights a career at IBM Software focusing on innovative solutions, cross-functional collaboration, and professional growth opportunities. The role involves developing advanced services, ensuring compliance, and contributing to cloud-native solutions that enhance customer outcomes through technical expertise and continuous improvement.

System Services Representatives - San Antonio, TX

Company: IBM

Location: Austin, US

Posted Dec 09, 2025

This job description outlines the role of a System Services Representative at IBM, emphasizing technical support, client satisfaction, and professional growth opportunities. The position requires travel, physical activity, and technical expertise while offering worldclass support and service delivery excellence.

Separations & Off-boarding Professional

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

The text outlines job responsibilities for an offboarding process manager, detailing tasks like managing documentation, liaising with stakeholders, and using Excel. It also lists required qualifications and preferred skills, emphasizing attention to detail and compliance with legal deadlines.

Application Consultant-DevOps

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 09, 2025

This text describes a career opportunity at IBM Consulting, emphasizing collaboration with global clients, technical expertise in DevSecOps, and the impact of improving hybrid cloud and AI initiatives. It outlines role responsibilities, required skills, and the importance of innovation in technology adoption.

Expert Labs Proposal Specialist

Company: IBM

Location: PETALING JAYA, MY

Posted Dec 09, 2025

IBM offers career growth opportunities as a Proposal Specialist, focusing on bid management, proposal development, and cross-functional collaboration. The role requires expertise in proposal processes, technical documentation, and client alignment, with a focus on innovation and impactful solutions.

Order to Cash Analyst

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 09, 2025

This job description highlights a role at IBM focused on customer masterdata management, credit handling, and order processing. It emphasizes collaboration, innovation, and problem-solving in a dynamic environment. The position requires technical expertise in finance and ERP systems, along with strong communication and analytical skills. The text portrays the role as impactful and growth-oriented, encouraging candidates to lead in technology-driven solutions.

PROCESS DELIVERY SPECIALIST-RECORD TO REPORT

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This role involves collaborating with global clients on digital transformation projects, offering career growth and innovative solutions in a supportive environment.

Gerente RH

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

The text describes an HR leader role at IBM Consulting, emphasizing collaboration, digital transformation, career growth, and impactful work. It highlights required skills and qualifications for the position.

Frequently Asked Questions

What are the typical salary ranges for Customer Success Manager positions at different seniority levels?
Entry‑level CSMs earn between $70,000 and $90,000 annually. Mid‑level managers earn $90,000 to $120,000. Senior CSMs with 5+ years of experience can command $120,000 to $160,000, while CS leads or directors often exceed $180,000, especially in high‑growth tech firms and in markets like the Bay Area.
What core skills and certifications are most valuable for a Customer Success Manager?
Key skills include customer relationship management, data analysis, product expertise, and communication. Certifications such as Gainsight Certified Customer Success Manager, Salesforce Certified Service Cloud Consultant, Zendesk Certified Support Specialist, and HubSpot CS certifications give a competitive edge.
How common is remote work for Customer Success Manager roles?
More than 80% of openings allow full‑time remote or hybrid arrangements. Companies use tools like Gainsight, Teams, and Zoom to maintain collaboration across distributed teams.
What career progression paths exist for a Customer Success Manager?
A typical trajectory moves from Junior CSM to Senior CSM, then to CS Lead or Manager, followed by Director of Customer Success, and ultimately VP or Head of Customer Success. Each step adds responsibility for strategy, team leadership, and cross‑functional coordination.
What industry trends are shaping the Customer Success Manager role?
Current trends include AI‑driven customer analytics, automated health scoring, subscription‑based revenue models, and the rise of CS Ops teams that focus on process optimization and data governance. CS managers are increasingly partnering with product and engineering to embed customer insights into development cycles.

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