Customer Success Manager Jobs

1,122,247 open positions · Updated daily

Customer Success Managers are at the frontline of the subscription economy, driving revenue growth by keeping customers engaged and reducing churn. With SaaS and cloud services expanding, companies are hiring 1109 CS managers to support rapid scaling and data‑driven customer strategies.

Roles vary from CSM to CS Ops and CS Enablement. Typical duties include onboarding new users, monitoring health scores in Gainsight, executing renewal plans in Salesforce, and collaborating with product teams to build upsell opportunities.

Salary transparency is crucial for CS professionals because it reveals the true value of the role, aligns compensation with industry benchmarks, and empowers managers to negotiate equity, bonuses, and benefits that reflect their impact on customer success metrics.

Manager I, Developer Advocacy

Company: Datadog

Location: Canada

Posted Dec 04, 2025

Datadog is seeking a Developer Advocates Engineering Manager to lead a team of Developer Advocates focused on Application Development and Performance. The role involves guiding the team, defining OKRs, ensuring high-quality output, and working across internal teams. The ideal candidate is a former software developer or SRE with experience managing a team and skilled in developer advocacy across multiple channels.

Alliances & Channels Sales Strategy & Operations Business Partner

Company: Stripe

Location: USA

Posted Dec 04, 2025

Stripe seeks an analytical lead to drive growth through strategic insights and operational efficiency, emphasizing collaboration and data-driven decisions.

Technical Engagement Manager II

Company: Bugcrowd

Location: Australia

Posted Dec 04, 2025

This job posting seeks a Technical Engagement Manager II to oversee technical onboarding and implementation of Bugcrowd's security programs. Responsibilities include customer collaboration, program configuration, cross-functional teamwork, and maintaining expertise in security methodologies. The role requires 4+ years of technical experience with pentesting and bug bounty programs, along with strong communication and project management skills.

Senior Clinical Data Manager

Company: eClinical Solutions

Location: USA

Posted Dec 04, 2025

eClinical Solutions is a company that provides data services and the elluminate Clinical Data Cloud to accelerate clinical development initiatives for life sciences organizations. They offer a centralized location for data access and advanced analytics to help clients make smarter, faster business decisions. The company is committed to driving innovation in clinical trials through a better approach to data management and analytics. They are looking for a Senior Clinical Data Manager to oversee and manage clinical trial databases, ensuring proper planning and timely completion of high-quality deliverables.

Customer Service Representative - Clinical

Company: American Specialty Health Incorporated

Location: USA

Posted Dec 04, 2025

American Specialty Health Incorporated is seeking a Customer Service Representative to join their Customer Service Clinical department. The role involves answering calls from providers, members, and health plans to assist with various topics such as benefit information and problem resolution. The position is remote and requires a stable internet connection.

Senior Employee Relations Business Partner

Company: Dropbox

Location: USA

Posted Dec 04, 2025

This job description outlines a Senior Employee Relations Business Partner role at Dropbox, emphasizing strategic guidance on complex investigations, policy interpretation, and fostering a positive employee relations environment. The position requires collaboration with legal teams, data-driven decision-making, and maintaining confidentiality while upholding organizational values.

Senior Sales Manager

Company: Cendyn

Location: USA

Posted Dec 04, 2025

Cendyn is seeking a Senior Sales Manager for the Eastern Region who is results-driven, experienced in SaaS sales, highly organized, and passionate about the hotel industry. The role involves developing and executing a territory sales plan, identifying potential customers, cold calling, lead generation, analyzing market data, and building strong relationships with key stakeholders. The ideal candidate has a proven track record of sales performance, strong analytical and communication skills, and the ability to work in a fast-paced environment.

Sr. Analyst - CRM

Company: MyFitnessPal

Location: USA

Posted Dec 04, 2025

This job posting highlights a Sr Analyst role at MyFitnessPal focused on driving business growth through data analytics, product experimentation, and collaboration with cross-functional teams. The position emphasizes impactful work on user retention, data-driven decisionmaking, and contributing to the company's mission of promoting healthy habits. It also outlines competitive compensation and comprehensive employee benefits.

Global Corporate Sales Director

Company: Cendyn

Location: USA

Posted Dec 04, 2025

The Global Corporate Sales Director is responsible for driving sales and strategic growth of Cendyn's relationships with top global Corporate TMC and Consortia demand partners. The role focuses on building strong relationships, identifying new opportunities, and collaborating with internal teams to maximize revenue and customer success.

Senior Product Manager I - AI Agent Quality

Company: HubSpot

Location: USA

Posted Dec 04, 2025

The role is a Senior Product Manager position at HubSpot, focusing on AI Agent Quality. The responsibilities include owning strategy, implementing evaluation frameworks, defining metrics, delivering customer-facing tools, and partnering with MLOps and AI Foundations teams. The ideal candidate should have experience with AIML technologies, leading cross-functional teams, and strong business acumen.

Regional Sales Director - Growth

Company: Grafana Labs

Location: Spain

Posted Dec 04, 2025

Grafana Labs seeks a Regional Sales Director to lead growth in Southern Europe and emerging markets. The role involves team development, revenue growth, and strategic partnerships. Compensation includes a competitive OTE and RSUs.

Enrollment Representative

Company: Coursera

Location: India

Posted Dec 04, 2025

This job description outlines a remote Enrollment Counselor role at Coursera, focusing on recruiting students for online degree programs. Responsibilities include engaging potential learners, providing program information, converting leads to enrollments, managing CRM systems, and meeting enrollment targets. Qualifications require a bachelor's degree, strong communication skills, sales acumen, and familiarity with EdTech. The role emphasizes professionalism, teamwork, and flexibility to accommodate global time zones.

Frequently Asked Questions

What are the typical salary ranges for Customer Success Manager positions at different seniority levels?
Entry‑level CSMs earn between $70,000 and $90,000 annually. Mid‑level managers earn $90,000 to $120,000. Senior CSMs with 5+ years of experience can command $120,000 to $160,000, while CS leads or directors often exceed $180,000, especially in high‑growth tech firms and in markets like the Bay Area.
What core skills and certifications are most valuable for a Customer Success Manager?
Key skills include customer relationship management, data analysis, product expertise, and communication. Certifications such as Gainsight Certified Customer Success Manager, Salesforce Certified Service Cloud Consultant, Zendesk Certified Support Specialist, and HubSpot CS certifications give a competitive edge.
How common is remote work for Customer Success Manager roles?
More than 80% of openings allow full‑time remote or hybrid arrangements. Companies use tools like Gainsight, Teams, and Zoom to maintain collaboration across distributed teams.
What career progression paths exist for a Customer Success Manager?
A typical trajectory moves from Junior CSM to Senior CSM, then to CS Lead or Manager, followed by Director of Customer Success, and ultimately VP or Head of Customer Success. Each step adds responsibility for strategy, team leadership, and cross‑functional coordination.
What industry trends are shaping the Customer Success Manager role?
Current trends include AI‑driven customer analytics, automated health scoring, subscription‑based revenue models, and the rise of CS Ops teams that focus on process optimization and data governance. CS managers are increasingly partnering with product and engineering to embed customer insights into development cycles.

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