Customer Success Manager Jobs

1,122,420 open positions · Updated daily

Customer Success Managers are at the frontline of the subscription economy, driving revenue growth by keeping customers engaged and reducing churn. With SaaS and cloud services expanding, companies are hiring 1109 CS managers to support rapid scaling and data‑driven customer strategies.

Roles vary from CSM to CS Ops and CS Enablement. Typical duties include onboarding new users, monitoring health scores in Gainsight, executing renewal plans in Salesforce, and collaborating with product teams to build upsell opportunities.

Salary transparency is crucial for CS professionals because it reveals the true value of the role, aligns compensation with industry benchmarks, and empowers managers to negotiate equity, bonuses, and benefits that reflect their impact on customer success metrics.

Test Specialist - Defence

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

IBM CIC offers a career with opportunities to work with leading professionals across industries, delivering effective solutions using latest technology platforms. The company provides training, promotion opportunities, diversity and inclusion, work-life balance, and traditional benefits. The role of a Test Specialist with expertise in Automation involves streamlining testing processes, creating automated testing solutions, and ensuring software quality.

AWS Devops Engineer - Defence sector

Company: IBM

Location: Cheltenham, GB

Posted Dec 04, 2025

IBM CIC offers a career with opportunities to work with leading professionals, deliver effective solutions, and drive business change using the latest technology platforms. The company provides training, promotion opportunities, diversity and inclusion, and benefits such as flexible working, sabbaticals, and pension plans. The role of Managing AWS DevOps Infrastructure Specialist involves shaping AWS infrastructure strategy, leading complex solution design, mentoring team members, and collaborating with stakeholders.

Package Consultant-SAP Solution Manager

Company: IBM

Location: Kolkata, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on SAP solution leadership, team delivery leadership, and comprehensive solution delivery. It highlights the importance of collaboration, technical expertise, and industry knowledge in delivering high-quality solutions to clients.

Cybersecurity Consultant (f/m/x)

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The role involves working in IBM Consulting Client Innovation Centers Delivery Centers, delivering technical and industry expertise to clients worldwide. The position is a Cybersecurity Consultant, responsible for assessing vulnerabilities, designing security architectures, and implementing controls to safeguard critical business assets. The role requires a Bachelor's or Master's degree in Computer Science or a related field, 2-5 years of experience in Cybersecurity Consulting, and knowledge of network security, identity and access management, cloud security, and incident response fundamentals.

Package Consultant-SAP SCM WMS

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

This job description outlines a role in IBM Consulting, focusing on leading a tech sales team, collaborating on prototype development, and maximizing resources to drive client success. The position requires extensive SAP experience and expertise in various SAP modules and solutions.

Application Developer-Asset Management

Company: IBM

Location: Pune, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on working with clients globally to improve hybrid cloud and AI solutions. The role involves leading project teams, applying technical expertise, and ensuring effective communication with clients. Required education includes a bachelor's degree, with a master's degree preferred. Technical expertise in IBM Maximo Asset Management, integration frameworks, and data management is required, with preferred experience in DevOps and Agile methodologies.

Cyber Security Consultant - Data/Application Security

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

IBM CIC offers a career with opportunities to work with leading professionals, deliver effective solutions, and drive business change using the latest technology platforms. The company values curiosity, continuous learning, and diversity, providing training, promotion opportunities, feedback, and a supportive work-life balance culture.

SuccessFactors Architect (f/m/x)

Company: IBM

Location: Zurich, CH

Posted Dec 04, 2025

The role involves working in IBM Consulting Client Innovation Centers, collaborating with clients globally, and leading the design and optimization of the SuccessFactors platform to support HR transformation goals. The position requires expertise in SuccessFactors modules, HR processes, integration with third-party systems, and AI applied to the HR domain.

PROCESS DELIVERY SPECIALIST-RECORD TO REPORT

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on a role as a Process Analyst for Record to Report (R2R). The position involves general accounting tasks, risk identification, and meeting client Service Level Agreements (SLAs). The role requires a bachelor's degree, proficiency in MS Office and ERP software, and strong interpersonal skills.

Billing Analyst

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 04, 2025

The text is a job description for a Billing Analyst role at IBM Consulting. It outlines the responsibilities, required skills, and qualifications for the position. The role involves handling various financial and customer-related tasks, such as order processing, invoicing, and dispute management. The ideal candidate should have a relevant degree, experience in account receivable processes, and proficiency in accounting software.

Customer/1 Developer (C/1)

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, highlighting the company's global presence, collaboration with clients, and focus on hybrid cloud and AI. The role involves working in Client Innovation Centers and Delivery Centers, providing technical expertise to clients worldwide. The position requires experience with the Customer1 application, specifically in Supplier Services, and knowledge of Cobol, JCL, CSS, and Online systems.

General Accounting Fresh Graduates

Company: IBM

Location: Naga City, PH

Posted Dec 04, 2025

IBM Consulting offers a career rooted in long-term relationships and collaboration with global clients. The role involves working with visionaries across industries to improve hybrid cloud and AI journeys. The company values curiosity, continuous learning, and challenges the norm to drive meaningful change for clients.

Frequently Asked Questions

What are the typical salary ranges for Customer Success Manager positions at different seniority levels?
Entry‑level CSMs earn between $70,000 and $90,000 annually. Mid‑level managers earn $90,000 to $120,000. Senior CSMs with 5+ years of experience can command $120,000 to $160,000, while CS leads or directors often exceed $180,000, especially in high‑growth tech firms and in markets like the Bay Area.
What core skills and certifications are most valuable for a Customer Success Manager?
Key skills include customer relationship management, data analysis, product expertise, and communication. Certifications such as Gainsight Certified Customer Success Manager, Salesforce Certified Service Cloud Consultant, Zendesk Certified Support Specialist, and HubSpot CS certifications give a competitive edge.
How common is remote work for Customer Success Manager roles?
More than 80% of openings allow full‑time remote or hybrid arrangements. Companies use tools like Gainsight, Teams, and Zoom to maintain collaboration across distributed teams.
What career progression paths exist for a Customer Success Manager?
A typical trajectory moves from Junior CSM to Senior CSM, then to CS Lead or Manager, followed by Director of Customer Success, and ultimately VP or Head of Customer Success. Each step adds responsibility for strategy, team leadership, and cross‑functional coordination.
What industry trends are shaping the Customer Success Manager role?
Current trends include AI‑driven customer analytics, automated health scoring, subscription‑based revenue models, and the rise of CS Ops teams that focus on process optimization and data governance. CS managers are increasingly partnering with product and engineering to embed customer insights into development cycles.

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