Customer Success Manager Jobs

1,122,634 open positions · Updated daily

Customer Success Managers are at the frontline of the subscription economy, driving revenue growth by keeping customers engaged and reducing churn. With SaaS and cloud services expanding, companies are hiring 1109 CS managers to support rapid scaling and data‑driven customer strategies.

Roles vary from CSM to CS Ops and CS Enablement. Typical duties include onboarding new users, monitoring health scores in Gainsight, executing renewal plans in Salesforce, and collaborating with product teams to build upsell opportunities.

Salary transparency is crucial for CS professionals because it reveals the true value of the role, aligns compensation with industry benchmarks, and empowers managers to negotiate equity, bonuses, and benefits that reflect their impact on customer success metrics.

Process Delivery Specialist

Company: IBM

Location: Sapporo, JP

Posted Dec 04, 2025

IBM Consulting offers long-term relationships and collaboration with global clients. The role involves working with visionaries across industries to improve hybrid cloud and AI solutions. The position is for IBM Japan Staff Operations Co Ltd, requiring business-level Japanese language skills and Microsoft Office proficiency.

Senior SAP SCM Consultant

Company: IBM

Location: MILANO, IT

Posted Dec 04, 2025

The text is a job description for a seasoned SAP Program Manager at IBM Consulting. The role involves leading and managing multiple SAP programs and projects, developing project plans and budgets, managing risks and issues, ensuring quality control, building relationships with stakeholders, and mentoring team members. The ideal candidate should have a bachelor's degree, at least 10 years of project management experience with 5 years in an SAP environment, and strong leadership, communication, and problem-solving skills.

Business Development Leader for California

Company: IBM

Location: Irvine, US

Posted Dec 04, 2025

The SLED industry is experiencing significant growth, with plans to exceed $600M. The role of Business Development Leader (BDL) is crucial in building a sales pipeline of IBM Consulting opportunities across three growth platforms. The BDL will work closely with Lead Client Partners (LCP) to develop client relationships, identify business objectives, and implement a business development strategy for the territory.

Senior Tech Recruiter

Company: IBM

Location: BUDAPEST, HU

Posted Dec 04, 2025

The role is for an experienced recruiter to lead end-to-end hiring for a cutting-edge R&D organization, partnering with global stakeholders to source exceptional talent for advanced software products. The position offers global collaboration, impact on technology, limitless learning opportunities, and a focus on inclusion and diversity.

エンタープライズのお客様向け・パートナーセールス

Company: IBM

Location: Tokyo, JP

Posted Dec 04, 2025

IBM Technology Business Division is seeking sales professionals to propose and provide IBM technology products and related services to enterprise finance, manufacturing, distribution, and retail customers. The role involves collaborating with partner companies to create business value for large customers in priority areas. The position requires deep understanding of customer business challenges and the ability to make innovative proposals using IBM's cutting-edge technologies and solutions. IBM offers comprehensive onboarding training and a learning culture to support continuous skill development and career growth.

Senior SAP TM Consultant

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes a career in IBM Consulting, focusing on long-term client relationships, collaboration, and innovation. It highlights the role of an SAP TM Consultant, who works on client-centric SAP solutions, ensuring successful Transportation Management module deliverables, and providing continuous improvement. The role requires technical expertise, problem-solving skills, and collaboration with various teams.

Data Scientist-Artificial Intelligence

Company: IBM

Location: Taipei, TW

Posted Dec 04, 2025

The text describes a career in IBM Consulting, focusing on a role as a senior level Data Scientist. The role involves solving business problems using various tools and techniques, working in an Agile environment, and communicating with clients. The position requires strong fundamentals in Mathematics and Computer Science, proficiency in statistical programming languages, and experience with predictive modeling.

Design Manager

Company: IBM

Location: San Jose, US

Posted Dec 04, 2025

IBM Software is seeking a Design Manager to lead a team of designers, UX researchers, and content professionals. The role involves guiding the team to deliver exceptional customer experiences, driving design excellence, and collaborating with cross-functional teams. The ideal candidate should have 3+ years of experience as a design lead, excellent communication skills, and a portfolio of human-centered design work.

AR Customer Service Representative

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 04, 2025

The job description outlines a customer service role at IBM Consulting, focusing on handling inbound calls, resolving payment issues, and collaborating with internal teams to ensure timely resolution of customer problems. The role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.

Corporate Account Manager

Company: IBM

Location: AMSTERDAM, NL

Posted Dec 04, 2025

The text describes a career opportunity at IBM Software, focusing on a role as a Corporate Account Manager. The position involves managing the lifecycle of infrastructure and security, enhancing IBM's cloud solutions, and ensuring enterprises achieve efficiency, security, and scalability in their cloud journey. The role requires 2+ years of complex full cycle sales closing experience, success in managing both inbound and outbound sales motions, familiarity with cloud and infrastructure software, and a strong executive presence.

Application Engineer

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

IBM Consulting offers a career rooted in long-term relationships and collaboration with global clients. The role involves working on large-scale projects across various industries, utilizing IBM's technology platforms and partner ecosystem. The position requires strong communication skills in Japanese and experience in software development, cloud-native applications, and mobile app development.

Subscription and Annuity Representative – Entry Level Sales Program 2026

Company: IBM

Location: Dallas, US

Posted Dec 04, 2025

IBM is evolving its technology sales approach to break beyond boundaries with innovative methods. The company is seeking recent graduates to join as Subscription and Annuity Representatives, who will protect the install base of clients and grow their annual spend by identifying expansion opportunities. IBM offers comprehensive onboarding, a collaborative sales environment, and ongoing development to advance careers.

Frequently Asked Questions

What are the typical salary ranges for Customer Success Manager positions at different seniority levels?
Entry‑level CSMs earn between $70,000 and $90,000 annually. Mid‑level managers earn $90,000 to $120,000. Senior CSMs with 5+ years of experience can command $120,000 to $160,000, while CS leads or directors often exceed $180,000, especially in high‑growth tech firms and in markets like the Bay Area.
What core skills and certifications are most valuable for a Customer Success Manager?
Key skills include customer relationship management, data analysis, product expertise, and communication. Certifications such as Gainsight Certified Customer Success Manager, Salesforce Certified Service Cloud Consultant, Zendesk Certified Support Specialist, and HubSpot CS certifications give a competitive edge.
How common is remote work for Customer Success Manager roles?
More than 80% of openings allow full‑time remote or hybrid arrangements. Companies use tools like Gainsight, Teams, and Zoom to maintain collaboration across distributed teams.
What career progression paths exist for a Customer Success Manager?
A typical trajectory moves from Junior CSM to Senior CSM, then to CS Lead or Manager, followed by Director of Customer Success, and ultimately VP or Head of Customer Success. Each step adds responsibility for strategy, team leadership, and cross‑functional coordination.
What industry trends are shaping the Customer Success Manager role?
Current trends include AI‑driven customer analytics, automated health scoring, subscription‑based revenue models, and the rise of CS Ops teams that focus on process optimization and data governance. CS managers are increasingly partnering with product and engineering to embed customer insights into development cycles.

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