Customer Success Manager Jobs

Positions 1,123,085 Updated daily

The Customer Success Manager (CSM) profession is booming as SaaS companies prioritize subscription renewal and expansion. With 1109 open roles, firms prize data‑driven CSMs who can turn churn into growth.

CSMs track NPS, CSAT, and leverage tools like Gainsight, ChurnZero, Mixpanel, and Intercom to forecast churn and pinpoint upsell opportunities. Roles range from Onboarding Specialist and Renewal Manager to Enterprise Enablement CSM, each focusing on adoption, expansion, and strategic account planning.

Salary transparency lets CSMs benchmark compensation against peers, align pay with tangible outcomes such as expansion revenue, and negotiate based on proven impact. In a data‑centric field, clear numbers foster trust and career mobility.

Technical Implementation Manager SaaS (w/m/d/x)

Company: MILES Mobility

Location: Berlin

Posted Mar 03, 2026

View Details Apply on Arbeitnow

Kaufmännischer Service-Mitarbeiter (m/w/d)

Company: SIDOUN International GmbH

Location: Freiburg im Breisgau

Posted Mar 03, 2026

View Details Apply on Arbeitnow

Partner Account Manager - Buchungs-SaaS für Workshops & Erlebnisse (m/f/x) in Berlin

Company: konfetti GmbH

Location: Berlin

Posted Mar 03, 2026

View Details Apply on Arbeitnow

Project & Production Manager 360° VR Creative - International (f/m/x)

Company: L1VE GmbH

Location: Berlin

Posted Mar 03, 2026

View Details Apply on Arbeitnow

Technischer Presales Consultant (w/m/d/x) Software for Insurances

Company: MILES Mobility

Location: Berlin

Posted Mar 03, 2026

View Details Apply on Arbeitnow

Technical Account Manager - DACH

Company: SolarEdge

Location: Munich

Posted Mar 03, 2026

View Details Apply on Arbeitnow

Scrum Master

Company: Capstone Integrated Solutions

Location: Remote

Posted Mar 02, 2026

View Details Apply on workingnomads

Head of Engineering - Design Organisation (m/f/d)

Company: AutoGyro GmbH

Location: Hildesheim

Posted Mar 03, 2026

View Details Apply on Arbeitnow

Senior/Leading Software Engineer (f/m/d)

Company: EMIL Group GmbH

Location: Berlin

Posted Mar 03, 2026

View Details Apply on Arbeitnow

Fullstack Developer - Laravel (m/f/x) in Berlin

Company: konfetti GmbH

Location: Berlin

Posted Mar 03, 2026

View Details Apply on Arbeitnow

Plant Manager / Director of Operations (m/f/d)

Company: AutoGyro GmbH

Location: Hildesheim

Posted Mar 03, 2026

View Details Apply on Arbeitnow

Technical Customer Support Manager (m/w/d)

Company: JUPUS GmbH

Location: Cologne

Posted Mar 03, 2026

View Details Apply on Arbeitnow

Frequently Asked Questions

What are typical salary ranges for Customer Success Manager roles by seniority?
Junior CSMs (0‑2 years) earn $70,000–$90,000. Mid‑level (2‑5 years) $90,000–$120,000. Senior (5‑10 years) $120,000–$160,000. Director $160,000–$200,000. VP $200,000+ plus equity.
What core skills and certifications are most valuable for a Customer Success Manager?
Key skills include data analytics, SQL, Excel, NPS and CSAT expertise, upsell and cross‑sell strategy, account management, and communication. Certifications that boost credibility are Gainsight Certified Success Manager, Salesforce Administrator, Zendesk Admin, Intercom Specialist, ChurnZero Certified, and SuccessHacker CS Manager certification.
Can Customer Success Manager positions be worked remotely?
Yes. 80% of listings allow remote or hybrid work. Companies like Snowflake, HubSpot, GoToAssist, and Atlassian offer full remote CSM roles with cloud‑based tools, weekly virtual check‑ins, and asynchronous collaboration.
What career progression pathways exist for Customer Success Managers?
Typical ladder: CSM Analyst → Customer Success Manager → Senior CSM → Enterprise Enablement CSM → Director of Customer Success → VP of Customer Success → Chief Customer Officer. Each step adds responsibility for larger accounts, strategy, and team leadership.
What industry trends should Customer Success Managers be aware of?
Key trends include AI‑driven predictive churn, automated onboarding workflows, usage‑based pricing models, omnichannel support via chatbots, data‑centric success platforms, and a growing focus on expansion revenue as a KPI.

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