Customer Success Jobs in Chicago, IL

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Looking for Customer Success jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Success position in the Chicago, IL area.

Risk Associate

Company: Zero Hash

Location: Chicago, IL

Posted Feb 01, 2025

Zero Hash, a high-growth startup, is seeking a Risk Associate with 5-7 years of experience in risk audit or related fields. The role involves working with cross-functional teams to analyze risks, conduct internal audits, and ensure strong risk controls. The ideal candidate should have experience in antimoney laundering, financial risk management, cryptocurrency, data security, and fintech product go-to-market processes. The company offers equity, maternity/paternity leave, WeWork membership, WFH stipend, and more. Zero Hash provides a full-stack financial infrastructure connecting fiat, crypto, and stablecoins, serving startups, enterprises, and Fortune 500 companies.

Senior Financial Analyst, Logistics Supply Chain Finance - Chicago or Pittsburgh

Company: Kraft Heinz

Location: Chicago, IL

Posted Feb 01, 2025

Kraft Heinz is seeking a Senior Financial Analyst for Logistics Supply Chain Finance. The role involves owning the monthly close process, supporting annual and long-term budget planning, and leading cross-functional efforts to deliver savings commitments. The ideal candidate should have a Bachelor's degree in Business Finance, Economics, or Accounting, with a supply chain orientation and at least 2 years of CPG experience. Excel mastery, financial systems acumen, VBA automation, and SAP experience are preferred. Strong communication and influencing skills are required, along with an active learning mindset and ambition to take ownership of objectives. The company offers a competitive salary, performance-based bonus, and comprehensive benefits package, including healthcare, wellbeing programs, and flexible work arrangements.

Client Account Executive

Company: Morningstar

Location: Chicago, IL

Posted Feb 01, 2025

Morningstar is seeking a sales-minded individual to join their Client Account Executive team. The role involves enhancing the experience of Advisor Workstation clients, driving value, and expanding business opportunities. The successful candidate will be responsible for managing a portfolio of clients, identifying growth opportunities, and achieving sales and retention goals. The position requires at least 2 years of sales experience, strong organizational skills, and a consultative selling approach. Morningstar offers a competitive total cash compensation, comprehensive benefits, and a hybrid work environment.

Brand Manager, Marketing - Innovation

Company: Kraft Heinz

Location: Chicago, IL

Posted Feb 01, 2025

The Kraft Heinz Company, a global food and beverage giant, is seeking a Brand Manager Innovation for its Snacking Platform. The role involves managing the creation and validation of a multiyear innovation strategy, collaborating with cross-functional teams, and leading agency relationships for new product design. The ideal candidate should have a marketing degree, 5+ years of experience in marketing, and a consumer-first, iterative approach. They should also possess strong storytelling and collaboration skills, marketing passion, and demonstrated leadership abilities. The company offers a competitive salary, performance-based bonuses, and comprehensive benefits.

Data Quality Analyst

Company: Press Ganey

Location: Chicago, IL

Posted Feb 02, 2025

PG Forsta is a leading experience measurement data analytics and insights provider, serving clients globally across various industries. The company emphasizes the importance of Human Experience and has a mission to empower organizations to deliver the best experiences. The Analytics Data Quality Analyst role is critical for maintaining data integrity, enforcing data quality standards, and ensuring compliance with regulatory requirements. The ideal candidate should have 5+ years of experience in data quality management, strong knowledge of healthcare data structures, and proficiency in SQL and data quality tools.

Senior Applied Machine Learning Scientist- AI Agents

Company: Grainger

Location: Chicago, IL

Posted Feb 02, 2025

Grainger, a leading industrial distributor, is seeking a Senior Applied ML Scientist to drive cutting-edge generative AI solutions. The role involves building and maintaining Agentic processes, working closely with other ML scientists, engineers, and product managers, and designing robust data pipelines. The company offers competitive compensation, comprehensive benefits, and a commitment to equal employment opportunity. The position is part of Grainger's Product Discovery team, which aims to enable customers to find what they need when they need it.

Data Visualization Designer

Company: Press Ganey

Location: Chicago, IL

Posted Feb 02, 2025

PG Forsta is a leading experience measurement data analytics and insights provider, serving clients globally across various industries. The company empowers organizations to deliver the best experiences by turning data into insights that drive innovation and action. Their mission is to put Human Experience at the heart of organizations. The Data Visualization Designer role involves designing and enforcing common standards for data infographics and visualizations, collaborating with analysts and data scientists, and maintaining a data visualization style guide. The ideal candidate should have a Bachelor's degree in Data Visualization, Graphic Design, Data Science, Journalism, or a related field, with at least 3+ years of experience in data visualization, information design, or data journalism. They should be proficient in data visualization tools such as Tableau, Power BI, and D3.js, and have excellent communication skills.

Subject Matter Expert - 24522

Company: Enverus

Location: Chicago, IL

Posted Feb 01, 2025

Enverus, a leading provider of oil and gas data, is seeking a Junior Data Analyst for its Chicago team. The role involves analyzing and troubleshooting data issues, supporting in-house FTP data delivery, understanding APIs, fielding inquiries, tracking data issues, and documenting processes. The company offers competitive benefits and a variable compensation salary range of $60,000 - $70,000. A background in finance or energy markets, excellent communication skills, and comfort with global teams are preferred.

2025 Summer Intern: Data & Innovation Intern

Company: UL Solutions

Location: Chicago, IL

Posted Feb 01, 2025

UL Solutions is seeking a Data & Innovation Intern to join their team in Northbrook IL or Chicago IL. The intern will work with the Data & Innovation team to build a unified customer experience, implement digital strategies, and improve processes using machine learning and AI. The role involves collaborating on exciting projects with talented peers and top leaders, and requires strong problem-solving, analytical, and communication skills. The ideal candidate is a rising senior pursuing an undergraduate or master's degree in Engineering, Data Science, Business, or a related field, with experience in statistical languages, Python coding, and machine learning techniques.

Associate Finance Director, Growth Finance - Hydration & Desserts

Company: Kraft Heinz

Location: Chicago, IL

Posted Feb 01, 2025

Kraft Heinz is offering an Associate Finance Director position in Growth Finance for the Hydration & Desserts portfolio. The role involves leading financialization of innovation projects, productivity initiatives, and capital investments, partnering with multifunctional teams to drive growth and efficiency. The successful candidate will also manage processes like SKU rationalization, mentor a team of three finance professionals, and provide data-driven insights to business leaders. The job requires a Bachelor's degree in Finance, Accounting, or a related field, at least 6-8 years of finance experience in the CPG industry, and exceptional skills in financial analysis, budgeting, forecasting, and Microsoft Excel. Preferred qualifications include an MBA, experience in consumer goods or food sectors, understanding of ERP systems, and strong leadership skills.

Frequently Asked Questions

What are the typical salary ranges for Customer Success roles at different seniority levels?
Entry‑level CSMs earn $55k–$70k, mid‑level (2–5 yrs) $70k–$90k, senior (5+ yrs) $90k–$120k, and Director/VP roles $120k–$160k+ in the U.S., with higher ranges in tech hubs.
What skills and certifications are most valuable for Customer Success professionals?
Proficiency in Gainsight, Totango, or Zendesk, data analysis with SQL or Excel, strong communication, and certifications like Gainsight Certified Success Manager (GCSM) or Certified Customer Success Manager (CCSM) boost credibility.
Are Customer Success positions available for remote work?
Yes—over 80% of openings allow full‑time remote or hybrid arrangements, especially in SaaS, fintech, and e‑commerce sectors. Remote roles often require 24/7 availability for global accounts.
What career progression paths exist within Customer Success?
Typical progression moves from Onboarding Specialist to CSM, then to Senior CSM or Account Manager, followed by Customer Success Manager Lead, Director, and VP of Customer Success, with each step adding strategic and budget‑ownership responsibilities.
What are the current industry trends shaping Customer Success?
Trends include AI‑driven health metrics, proactive churn prevention, cross‑sell automation, and the rise of Customer Success Ops teams that focus on process scale and data governance.

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