Customer Success Jobs in Chicago, IL

47,381 open positions · Updated daily

Looking for Customer Success jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Success position in the Chicago, IL area.

Scala Software Engineer

Company: Rewards Network

Location: Chicago, IL

Posted Jan 31, 2025

Rewards Network, a company celebrating 40 years in business, is seeking a Scala Software Engineer for a hybrid position in Chicago. The role involves working with a team to build out new business areas and improve the rewards platform using the latest technologies. The company offers a competitive benefits package, including a comprehensive health plan, 401k with company match, and a flexible working environment. Requirements include a degree in Computer Science, 2+ years of development experience, and proficiency in Scala or other functional languages.

Institutional Account Manager - Midwest

Company: Novo Nordisk

Location: Chicago, IL

Posted Jan 31, 2025

Novo Nordisk's Market Access and Public Affairs team works to improve patient access to innovative products for various conditions. They engage with diverse stakeholders, including healthcare providers, policymakers, and key decision-makers, to ensure the latest therapies reach those in need. The team's goal is to deliver optimal health outcomes for patients with diabetes, obesity, growth hormone deficiencies, and rare bleeding disorders. The role involves building relationships with targeted accounts, understanding customer business models, and developing business plans to facilitate access to Novo Nordisk's portfolio. The position requires a bachelor's degree, preferably a master's in a relevant field, and at least 7 years of pharmaceutical industry experience.

Software Engineer Team Lead - DevEx (Hybrid)

Company: Enova

Location: Chicago, IL

Posted Jan 31, 2025

Enova International is seeking a Software Engineering Team Lead with 5+ years of full stack development experience. The role involves designing and implementing technical solutions, collaborating with engineers, mentoring junior developers, and managing agile scrum teams. The ideal candidate should have expertise in enterprise architecture, API integration, and automated testing. The position offers a competitive salary range of $116,000 to $160,000, along with comprehensive benefits and a flexible hybrid work model. Enova is a values-driven organization committed to creating accessible credit for millions through its AI-powered Colossus platform.

Manager Due Diligence

Company: UL Solutions

Location: Chicago, IL

Posted Jan 31, 2025

This job description outlines a hybrid role requiring 3 days onsite at the Northbrook office. The role involves supporting financial and accounting due diligence for multiple M&A target companies, providing insights into business drivers, financial performance, and trends. The role also includes reviewing stock/asset purchase agreements, coordinating accounting integration activities, and assisting with post-acquisition accounting reviews. The ideal candidate should have a university degree in Accounting/Finance, at least 5 years of related experience, and be a US CPA. Strong technical knowledge of US GAAP, experience with financial models in Excel, and post-merger integration experience are required. Excellent communication skills, detail orientation, and the ability to prioritize work are essential. The estimated salary range is $116,000 to $140,000, with a 20% target bonus and comprehensive benefits.

Senior Software Engineer - Platform (Hybrid)

Company: Enova

Location: Chicago, IL

Posted Feb 01, 2025

Enova International is seeking a Senior Software Engineer with 3+ years of full stack development experience. The role involves taking ownership of system development, collaborating with stakeholders, and mentoring team members. Preferred skills include proficiency in Ruby and Go, and experience in the Finance domain. The position offers a competitive salary range, comprehensive benefits, and a flexible hybrid work model. Enova is a values-driven organization committed to creating accessible credit for millions through its AI-powered platform.

Media Strategist

Company: Kargo

Location: Chicago, IL

Posted Jan 31, 2025

Kargo, a leading company in crossscreen ad experiences, is seeking a Media Strategist for a full-time position in Chicago, IL. The ideal candidate will have 2-3 years of experience in ad tech, an ad agency, or SSP/DSP. They will develop strategic digital marketing plans, collaborate with sales teams, and create compelling presentations. The role requires proficiency in MS Office tools, Photoshop, and strong organizational skills. Kargo values diversity and inclusion, offering a competitive salary range of $65,000 - $75,000 with OTE.

Technical Training Manager - Electrical Engineering

Company: UL Solutions

Location: Chicago, IL

Posted Jan 31, 2025

The job description is for a Technical Training Manager role in the Energy Industrial and Automation EIA segment. The role involves managing global technical training activities, developing training plans, and delivering technical education events. The ideal candidate should have a university degree, 5-7 years of Learning & Development or Technical Training experience, and an engineering background. The role offers a competitive salary, annual bonus, health benefits, and retirement savings. The company, UL Solutions, is a global leader in applied safety science, providing testing, inspection, and certification services. The role involves working on projects that help create safer structures and save lives.

Product Manager - LLM & NLP

Company: IMO Health

Location: Chicago, IL

Posted Feb 01, 2025

The role of a Product Manager involves driving the development and delivery of innovative products powered by large language models (LLM) and natural language processing (NLP). The individual will collaborate with cross-functional teams, including development and NLP/LLM engineering, to ensure product features align with business objectives and user needs. The role emphasizes strategic execution and hands-on collaboration across teams. Key responsibilities include driving the product roadmap, collaborating with clients, defining product strategies, managing the product backlog, and leading internal and external communication efforts. The ideal candidate should have 5+ years of product management experience in clinical AI, expertise in NLP and LLM technologies, a solid understanding of AI, experience in the healthcare industry, and strong communication skills.

Strategy Manager

Company: Cardiosense

Location: Chicago, IL

Posted Jan 31, 2025

Cardiosense, a rapidly growing medical AI company, is seeking a Strategy Manager to develop commercial strategies and product roadmaps for heart failure management platforms. The ideal candidate should have 5+ years of healthcare strategy experience, preferably in consulting, investment banking, or healthcare payor/provider. They should be mission-driven, analytical, and comfortable in a fast-paced environment. The role involves driving the development of pitch materials, conducting market research, serving as the voice of the customer, leading marketing collateral development, and creating reporting materials. The candidate must be located in or willing to relocate to the Chicago, IL area, with potential for 10-20% travel.

Senior Principal Customer Success Manager

Company: iManage

Location: Chicago, IL

Posted Feb 01, 2025

The text describes a Senior Principal Customer Success Manager role at iManage, a global company using advanced technology for communication. The role involves managing strategic customer portfolios, ensuring customer satisfaction, and driving customer loyalty. The ideal candidate should have extensive experience in enterprise customer management, SaaS environments, and C-suite stakeholder interactions. iManage offers a competitive salary, comprehensive benefits, and a supportive, inclusive culture. The company is committed to diversity and encourages applicants to apply even if they don't meet every qualification.

National Account Manager

Company: Chadwell Supply

Location: Chicago, IL

Posted Jan 31, 2025

Chadwell Supply, a successful family-owned maintenance supply company, is seeking an enthusiastic and detail-minded individual for the role of National Account Manager. The position involves presenting and selling company products and services, developing relationships with decision-makers, and identifying customer prospects to meet sales goals. The company offers competitive wages, full benefits, employee discounts, and long-term career opportunities. Requirements include advanced sales and marketing techniques, mathematical and accounting skills, excellent communication and organizational skills, and proficiency in MS Office Suite.

Senior Account Executive - Chicago

Company: Nexxen

Location: Chicago, IL

Posted Jan 31, 2025

Nexxen is a global advertising company offering a unified technology stack comprising a DSP and SSP with the Nexxen Data Platform at its core. They are seeking a Senior Account Executive to grow sales, evangelize their DSP platform, and expand awareness among Chicago advertisers and agencies. The role involves driving revenue, managing client relationships, and delivering superior client service. The ideal candidate should have 5+ years of outbound sales experience in programmatic digital advertising, a proven track record of exceeding revenue expectations, and strong communication skills.

Frequently Asked Questions

What are the typical salary ranges for Customer Success roles at different seniority levels?
Entry‑level CSMs earn $55k–$70k, mid‑level (2–5 yrs) $70k–$90k, senior (5+ yrs) $90k–$120k, and Director/VP roles $120k–$160k+ in the U.S., with higher ranges in tech hubs.
What skills and certifications are most valuable for Customer Success professionals?
Proficiency in Gainsight, Totango, or Zendesk, data analysis with SQL or Excel, strong communication, and certifications like Gainsight Certified Success Manager (GCSM) or Certified Customer Success Manager (CCSM) boost credibility.
Are Customer Success positions available for remote work?
Yes—over 80% of openings allow full‑time remote or hybrid arrangements, especially in SaaS, fintech, and e‑commerce sectors. Remote roles often require 24/7 availability for global accounts.
What career progression paths exist within Customer Success?
Typical progression moves from Onboarding Specialist to CSM, then to Senior CSM or Account Manager, followed by Customer Success Manager Lead, Director, and VP of Customer Success, with each step adding strategic and budget‑ownership responsibilities.
What are the current industry trends shaping Customer Success?
Trends include AI‑driven health metrics, proactive churn prevention, cross‑sell automation, and the rise of Customer Success Ops teams that focus on process scale and data governance.

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