Customer Success Jobs in Chicago, IL

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Looking for Customer Success jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Success position in the Chicago, IL area.

Technical Support Engineer ( Chicago or Boston )

Company: Press Ganey

Location: Chicago, IL

Posted Jan 27, 2025

PG Forsta is a leading experience measurement data analytics and insights provider, serving clients globally across various industries. The company's success is attributed to its talented employees and collaborative culture. The Technical Support Engineer role involves providing technical support, troubleshooting complex client issues, and assisting in the development of survey page design using HTML and CSS. The ideal candidate should possess strong communication skills, experience in programming, and a sound understanding of web-based solutions. A Bachelor's degree in Computer Science and 2-3 years of relevant experience are required.

Lead Financial Analyst

Company: Discover

Location: Chicago, IL

Posted Jan 27, 2025

Discover is offering a job opportunity for a Financial Analyst. The role involves providing financial and business analysis support, developing profitability analyses and projections, and performing competitive analyses. The company values diversity and offers a range of benefits including paid parental leave, 401k plan, and education assistance. The position requires a Bachelor's degree in Finance or related field and 2+ years of experience in Financial Services Consulting or Investment Banking.

Customer Experience Operations Intern

Company: iManage

Location: Chicago, IL

Posted Jan 27, 2025

iManage U offers a paid internship program for students to gain hands-on experience in a dynamic technology company. The program, based in downtown Chicago, runs from June 2nd to August 8th and focuses on project-based activities, problem-solving, team building, and fun experiences. Interns will support the Customer Experience Operations Team, responsible for operational excellence, CX data management, reporting, service configuration, and process optimization. The ideal candidate is passionate about technology, has strong communication skills, and can manage competing priorities. iManage values diversity and encourages applications from individuals with a growth mindset.

Customer Success Manager

Company: Zadara

Location: Chicago, IL

Posted Jan 27, 2025

The job posting is for a Cloud Customer Success Manager role in the Central USA Time Zone. The role involves building strong relationships with clients, guiding them through adoption, ongoing support, and growth. The goal is to drive customer satisfaction, retention, and expansion. The role requires 5+ years of experience in customer success account management, strong technical aptitude, and excellent communication skills. The company offers benefits such as medical, dental, vision insurance, 401k plan with matching, and more.

Systems Administrator Sr

Company: BAE Systems, Inc.

Location: Chicago, IL

Posted Jan 27, 2025

BAE Systems is offering a System Administrator position with an attractive salary range of $92,290 to $156,860. The role involves providing onsite technical support, troubleshooting hardware and software issues, and implementing solutions. Superior interpersonal skills are required for daily interaction with customer management, technical, and operator personnel. The ideal candidate should have a high school degree with 8+ years of experience in client-server LAN/WAN systems, Windows system administration, and Active Directory GPO configuration. A BS degree in Information Systems or Computer Science with 4 years of related experience is preferred. BAE Systems offers comprehensive benefits including health, dental, and vision insurance, a 401k savings plan, and disability coverage. The company is dedicated to improving national security with breakthrough technology and intelligence solutions.

Sr. Regional Account Manager

Company: Zadara

Location: Chicago, IL

Posted Jan 27, 2025

The Senior Account Manager is a crucial role responsible for expanding and maintaining the MSP customer base. This involves building strong relationships with key clients, achieving business growth targets, and ensuring customer satisfaction. The role requires exceptional communication skills, strategic thinking, and cross-functional collaboration. Daily tasks include managing existing accounts, achieving quotas, developing strategic account plans, and prospecting for new business. The ideal candidate should have 7+ years of corporate sales experience, 5 years of IT Sales Experience, and extensive knowledge of Salesforce. They should also have excellent communication skills, strong problem-solving abilities, and a self-motivated, positive attitude.

Intern, Marketing

Company: Strata Decision Technology

Location: Chicago, IL

Posted Jan 27, 2025

Strata's 10-week paid internship program during the Summer of 2025 is open to students pursuing a bachelors degree or higher, based in the Chicago area. The program offers onboarding training, meaningful work, networking opportunities, and a chance to experience the company's culture. Interns will work with the Marketing team, analyzing campaign performance, designing email campaigns, managing data, and maintaining webpages. Strata values diversity and inclusion, with core values of positive intent, helpfulness, ownership, continuous improvement, and humility.

Global Credit Research Lead

Company: Morningstar

Location: Chicago, IL

Posted Jan 27, 2025

Morningstar Investment Management LLC is seeking an experienced researcher for the MultiAsset Research Team in Chicago. The role involves generating fixed income and currency research, analyzing macroeconomic factors, and collaborating with economists and portfolio managers. The ideal candidate should have 5+ years of research experience in fixed income and currency markets, a deep understanding of global fixed income markets, and strong quantitative skills. Morningstar offers a comprehensive benefits package including financial health, physical health, emotional health, and social health programs.

Principal Technical Architect

Company: Discover

Location: Chicago, IL

Posted Jan 27, 2025

Discover is offering a job opportunity for a data architect with expertise in NoSQL databases, Go programming, and enterprise architecture frameworks. The role involves designing technology strategies, managing implementation of best practices, and serving as a thought leader in the domain. The company values diversity and inclusion, and offers competitive compensation and benefits. The ideal candidate should have a Bachelor's degree in Computer Science, 8+ years of software development experience, and a technical proficiency rating of expert on the Dreyfus architecture scale.

Program Manager - Fixed Income

Company: Morningstar

Location: Chicago, IL

Posted Jan 27, 2025

Morningstar is seeking a Program Manager for the Fixed Income Data and Analytics Team. The role involves managing multiple projects using Agile tools, serving as Scrum Master, leading communication and planning activities, coordinating with stakeholders, and managing project risks. The ideal candidate should have a Bachelor's degree in a tech or finance field, at least 7 years of relevant experience, and knowledge of software development processes and Agile methodologies. The role is based in Chicago with a hybrid work environment. Morningstar offers comprehensive benefits including financial, physical, emotional, and social health programs, a competitive salary range, and a flexible work environment.

Cloud Operations Intern

Company: iManage

Location: Chicago, IL

Posted Jan 27, 2025

iManage U offers a paid internship program in their downtown Chicago office, starting June 2nd and ending August 8th. The program includes project-based activities, team building, and learning opportunities. Interns will work on the SRE team, collaborating with remote teams, improving CI/CD systems, and ensuring reliable applications. iManage values diversity and encourages applications from those who may not meet all qualifications. The company is dedicated to making knowledge work and solving complex professional challenges.

Frequently Asked Questions

What are the typical salary ranges for Customer Success roles at different seniority levels?
Entry‑level CSMs earn $55k–$70k, mid‑level (2–5 yrs) $70k–$90k, senior (5+ yrs) $90k–$120k, and Director/VP roles $120k–$160k+ in the U.S., with higher ranges in tech hubs.
What skills and certifications are most valuable for Customer Success professionals?
Proficiency in Gainsight, Totango, or Zendesk, data analysis with SQL or Excel, strong communication, and certifications like Gainsight Certified Success Manager (GCSM) or Certified Customer Success Manager (CCSM) boost credibility.
Are Customer Success positions available for remote work?
Yes—over 80% of openings allow full‑time remote or hybrid arrangements, especially in SaaS, fintech, and e‑commerce sectors. Remote roles often require 24/7 availability for global accounts.
What career progression paths exist within Customer Success?
Typical progression moves from Onboarding Specialist to CSM, then to Senior CSM or Account Manager, followed by Customer Success Manager Lead, Director, and VP of Customer Success, with each step adding strategic and budget‑ownership responsibilities.
What are the current industry trends shaping Customer Success?
Trends include AI‑driven health metrics, proactive churn prevention, cross‑sell automation, and the rise of Customer Success Ops teams that focus on process scale and data governance.

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