Customer Success Jobs in Chicago, IL

47,381 open positions · Updated daily

Looking for Customer Success jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Success position in the Chicago, IL area.

Staff Engineer, BESS

Company: Invenergy

Location: Chicago, IL

Posted Jan 28, 2025

Invenergy is seeking a Staff Engineer to perform engineering activities for project development and assist with the technical design and evaluation of utility-scale battery storage projects. The role involves interfacing with OEMs, preparing conceptual project layouts, conducting site visits, supporting permitting efforts, managing battery array layout and design, collaborating with various teams, and providing RFP support. The ideal candidate should have a BS in Electrical, Chemical, or Mechanical Engineering, 0-3 years of professional experience, and eligibility to work in the US. Preferred skills include experience in the renewable energy industry, proficiency in Microsoft Office, multitasking abilities, excellent communication skills, and interest in renewable energy. The base pay range is $70,000 - $90,000 USD annually with a 15% bonus potential.

Platform DevSecOps Engineer Intern (Summer 2025)

Company: Vail Systems, Inc.

Location: Chicago, IL

Posted Jan 28, 2025

The job posting is for a Platform DevSecOps Engineer Intern position at Vail, a company specializing in voice interactions. The role involves designing and implementing security solutions for Kubernetes and containerized environments, using tools like Kubernetes, Docker, Jenkins, GitLab, and security frameworks. The intern will develop automation scripts, collaborate with team members, create security metrics dashboards, test and implement Kubernetes security policies, and develop documentation for secure practices. The ideal candidate is a junior or senior-level student pursuing a degree in Computer Science, Cybersecurity, Software Engineering, or a related field, with foundational understanding of Secure Software Development Lifecycle, secure coding principles, and DevOps principles. Proficiency in scripting languages like Python or Bash is required, with experience in compiled languages like Go being a plus. Excellent communication skills and curiosity about modern security practices are also desired.

Network Engineer

Company: Ascend Technologies

Location: Chicago, IL

Posted Jan 28, 2025

Ascend Technologies is seeking a Network Engineer with strong project management, organizational, and communication skills. The role involves operational support for clients' network infrastructure, including switches, routers, wireless access points, controllers, and firewalls. The candidate will also be involved in building, configuring, and securing network infrastructure. Key responsibilities include addressing escalated tickets, maintaining client networks, communicating with clients, assisting with projects, and participating in an on-call rotation. Preferred skills include a Bachelor's degree in Computer Science or related field, minimum 3 years of Network Engineering experience, knowledge of VoIP technologies, experience with network technologies from Fortinet, Cisco, Aruba, Palo Alto, and Ubiquiti, and extensive knowledge of network protocols, services, and monitoring tools. Cisco CCNA and/or CCNP or Fortinet FCP certification or equivalent working experience is required. The company values diversity, equity, and inclusion, and is committed to fostering an environment where every individual feels valued, respected, and empowered. The starting salary expectations are $80000+.

Technical Product Analyst

Company: McDonald’s Global Technology

Location: Chicago, IL

Posted Jan 28, 2025

McDonald's is accelerating its growth strategy, focusing on Delivery, Digital, and Drive-Thru. The company aims to leverage AI, robotics, and emerging tech to digitize the Golden Arches and enhance customer experience. The Technical Product Analyst role is part of the Global Technology Infrastructure & Operations team, responsible for optimizing user experience, conducting user research, and translating insights into product strategy. The role requires a self-starter with strong project management skills, analytical capabilities, and excellent communication skills.

Lead Product Owner, Cat Foresight - Planned Maintenance (PM) (Remote)

Company: Caterpillar

Location: Peoria, IL

Posted Jan 28, 2025

Caterpillar Inc. is seeking a Lead Product Owner for the Cat Foresight Planned Maintenance product. The role involves close collaboration with various teams, understanding business needs, setting product direction, driving development, managing costs, and ensuring product quality. The ideal candidate should have a degree, experience in digital product ownership, practical domain expertise in Cat business processes, and strong skills in digital product strategy, user-centric design, data analysis, and technical fluency. The position offers a competitive salary, benefits, and opportunities for career growth and working with emerging technologies.

Associate Director, Time & Pay Technology​

Company: Kraft Heinz

Location: Chicago, IL

Posted Jan 28, 2025

The Associate Director of Time and Pay Technology at Kraft Heinz will lead the development and implementation of HR tech, ensuring alignment with engineering best practices. This role involves collaborating with cross-functional teams, optimizing HR systems, and managing a team of HR technology specialists. The ideal candidate will have significant experience in digital HR products, product strategy, and software engineering team leadership. The role is based in Chicago, IL, and offers a competitive salary range of $159,400 - $199,200, along with comprehensive benefits and wellbeing programs.

Pharma Field Sales - Diabetes Care Specialist - Chicago Heights Illinois

Company: Novo Nordisk

Location: Chicago, IL

Posted Jan 28, 2025

The Diabetes Sales Team at Novo Nordisk is responsible for leading US sales efforts for their robust cardiometabolic product portfolio, which includes world-class therapies for diabetes, obesity, and cardiovascular event reduction. Team members have frontline exposure to portfolio vision, business strategies, and market insights. They drive the NNI portfolio strategy in collaboration with the marketing team, ensuring the latest therapies reach those in need. Novo Nordisk is the global leader in diabetes care and a major player in defeating other chronic conditions. The position involves achieving sales goals by implementing marketing and sales strategies to effectively sell and promote Novo Nordisk's product portfolio to healthcare professionals and office staff. Essential functions include understanding local payer markets, territory customer groups, and developing territory business plans. The role requires a self-starter with leadership aptitude, a solid understanding of diabetes, and the ability to communicate technical product information.

Senior IT Operations Support Engineer

Company: Beyond Finance

Location: Chicago, IL

Posted Jan 28, 2025

Beyond Finance is seeking a proactive problem solver to join their Chicago-based team. The role involves improving workflows, designing escalation paths, and championing team success. The ideal candidate will have experience in IT support or technical operations, strong problem-solving skills, and expertise in call center technologies, networking fundamentals, and cloud environments. They should also have exceptional communication skills, a strategic mindset, and experience in mentoring and training teams. Beyond Finance offers a collaborative work environment, competitive benefits, and opportunities for career development.

Design & UX Manager (Hybrid)

Company: Enova

Location: Chicago, IL

Posted Jan 28, 2025

Enova Studios is seeking a User Experience and Design Leader with 7-10 years of experience in UX design, including people management. The role involves leading a team of designers, fostering relationships with product and engineering teams, and driving a data-driven design approach. The ideal candidate will have expertise in creating and maintaining wireframe systems, user flows, prototypes, and specifications. Enova offers a competitive salary range, comprehensive benefits, and a values-driven work environment.

Manager Digital Project

Company: Caterpillar

Location: Peoria, IL

Posted Jan 28, 2025

Caterpillar Inc. is seeking a project manager for its Integrated Procurement (IP) platform, the largest ecommerce platform of the company. The role involves overseeing project activities, developing contingency plans, managing a global team, and ensuring adherence to quality standards. The ideal candidate should have strong Excel skills, experience with MS Project, multitasking abilities, technical aptitude, and excellent communication skills. Caterpillar offers a flexible hybrid work environment, competitive compensation, and benefits, including a 401k savings plan, health savings account, and tuition reimbursement. The job description is intended as a general guide and may be subject to change based on organizational needs.

Technical Support Specialist

Company: IMO Health

Location: Chicago, IL

Posted Jan 28, 2025

IMO Health is a clinical data intelligence company that enhances healthcare decision-making through advanced AI and medical terminology. The Technical Support Specialist role involves integrating IMO Health solutions into Health IT applications, resolving complex customer challenges, and influencing product development. The role offers hands-on experience with clinical terminology solutions, collaboration with cross-functional teams, and opportunities to impact healthcare delivery worldwide.

IT Analyst - Applications

Company: Caterpillar

Location: Peoria, IL

Posted Jan 28, 2025

Caterpillar Inc. is seeking a professional with expertise in agile development, data analytics, and ETL processes. The role involves analyzing customer requirements, discerning data accuracies, researching and documenting data specifications, and understanding software development and web technologies. The successful candidate will work with systems integration, database design, and cloud computing. Caterpillar offers a comprehensive total rewards package, including medical, dental, vision coverage, 401k, and potential annual bonuses. The primary locations for this position are East Peoria, IL, Nashville, TN, and Dallas, TX.

Frequently Asked Questions

What are the typical salary ranges for Customer Success roles at different seniority levels?
Entry‑level CSMs earn $55k–$70k, mid‑level (2–5 yrs) $70k–$90k, senior (5+ yrs) $90k–$120k, and Director/VP roles $120k–$160k+ in the U.S., with higher ranges in tech hubs.
What skills and certifications are most valuable for Customer Success professionals?
Proficiency in Gainsight, Totango, or Zendesk, data analysis with SQL or Excel, strong communication, and certifications like Gainsight Certified Success Manager (GCSM) or Certified Customer Success Manager (CCSM) boost credibility.
Are Customer Success positions available for remote work?
Yes—over 80% of openings allow full‑time remote or hybrid arrangements, especially in SaaS, fintech, and e‑commerce sectors. Remote roles often require 24/7 availability for global accounts.
What career progression paths exist within Customer Success?
Typical progression moves from Onboarding Specialist to CSM, then to Senior CSM or Account Manager, followed by Customer Success Manager Lead, Director, and VP of Customer Success, with each step adding strategic and budget‑ownership responsibilities.
What are the current industry trends shaping Customer Success?
Trends include AI‑driven health metrics, proactive churn prevention, cross‑sell automation, and the rise of Customer Success Ops teams that focus on process scale and data governance.

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