Customer Success Jobs in Chicago, IL

47,381 open positions · Updated daily

Looking for Customer Success jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Success position in the Chicago, IL area.

Pharmacy Intern

Company: CVS Health

Location: Gurnee, IL

Posted Jan 25, 2025

Program Manager

Company: Supernova Technology

Location: Chicago, IL

Posted Jan 25, 2025

Supernova Technology, founded in 2014, offers a cloud-based, customizable software solution for securities-based lending. The company partners with major financial institutions to democratize access to securities-based lending. The Program Management Team plays a crucial role in the company's success, managing client onboarding and project implementation. The ideal candidate for the Program Manager position should have a Bachelor's degree, extensive project management experience, and a background in financial services. Supernova fosters a culture of collaboration, continuous learning, and growth, offering a robust benefits package to support employee wellbeing.

Senior Product Manager, McDelivery Logistics Integrations

Company: McDonald’s Global Technology

Location: Chicago, IL

Posted Jan 25, 2025

McDonald's is seeking a Senior Product Manager for McDelivery Logistics Integrations. The role involves overseeing the creation and management of delivery APIs, developing a new logistics platform for all types of delivery partners, and working with cross-functional teams to define and implement a robust integrated delivery logistics strategy. The ideal candidate should have a Bachelor's degree in business, marketing, computer science, or equivalent, and 6+ years of experience in product management in a software development environment. The role offers a competitive salary range of $149,260 - $190,310 per year, along with benefits such as health and welfare, a 401k plan, educational assistance, flexible work arrangements, and more. McDonald's is an equal opportunity employer committed to diversity and inclusion.

Senior Brand Manager - Philadelphia Cream Cheese

Company: Kraft Heinz

Location: Chicago, IL

Posted Jan 25, 2025

The Kraft Heinz Company is seeking a Senior Brand Manager for Philadelphia Cream Cheese. The role involves executing and delivering brand strategy, leading cross-functional teams, and driving revenue and profit. The ideal candidate should have 6+ years of marketing experience, a strategic mindset, and strong communication skills. The company offers competitive compensation, benefits, and a focus on employee wellbeing.

Talent Management Manager

Company: Morningstar

Location: Chicago, IL

Posted Jan 25, 2025

Morningstar is seeking a Global Talent Planning Manager to design and deliver global talent and performance management processes. The role involves coordinating with regional teams, collaborating with stakeholders, and continuously improving talent management processes. The ideal candidate should have a bachelor's degree in management or a behavioral science, 5-7 years of talent management experience, and strong communication, facilitation, and project management skills. Morningstar offers comprehensive benefits including financial, physical, emotional, and social health programs, a hybrid work environment, and a competitive salary range of $94,280 - $169,720 annually.

Staff Technical Specialist - Time & Pay

Company: Kraft Heinz

Location: Chicago, IL

Posted Jan 25, 2025

Kraft Heinz is offering a Staff Technical Specialist position with a focus on developing and maintaining HR technology solutions. The role involves collaboration with cross-functional teams, continuous assessment and optimization of HR systems, and ensuring compliance with regulatory requirements. The company provides a comprehensive total rewards package, including wellness benefits, 401k matching, and industry-leading benefits. The ideal candidate should have experience with digital HR products, Agile development teams, and understanding of DevOps and CICD processes.

Cook

Company: Aramark

Location: Chicago, IL

Posted Jan 25, 2025

Principal Technical Specialist - Talent & Development

Company: Kraft Heinz

Location: Chicago, IL

Posted Jan 25, 2025

Kraft Heinz is offering a Principal Technical Specialist Talent & Development position with a focus on HR tech development, cross-functional collaboration, and continuous improvement. The role involves mentoring junior developers, writing and reviewing scalable codes, and ensuring HR technology systems comply with regulatory requirements. The company provides comprehensive benefits, including medical, dental, vision coverage, 401k matching, and a total rewards package. The ideal candidate should have experience with digital HR products, Agile development teams, software engineering, and DevOps processes.

Frequently Asked Questions

What are the typical salary ranges for Customer Success roles at different seniority levels?
Entry‑level CSMs earn $55k–$70k, mid‑level (2–5 yrs) $70k–$90k, senior (5+ yrs) $90k–$120k, and Director/VP roles $120k–$160k+ in the U.S., with higher ranges in tech hubs.
What skills and certifications are most valuable for Customer Success professionals?
Proficiency in Gainsight, Totango, or Zendesk, data analysis with SQL or Excel, strong communication, and certifications like Gainsight Certified Success Manager (GCSM) or Certified Customer Success Manager (CCSM) boost credibility.
Are Customer Success positions available for remote work?
Yes—over 80% of openings allow full‑time remote or hybrid arrangements, especially in SaaS, fintech, and e‑commerce sectors. Remote roles often require 24/7 availability for global accounts.
What career progression paths exist within Customer Success?
Typical progression moves from Onboarding Specialist to CSM, then to Senior CSM or Account Manager, followed by Customer Success Manager Lead, Director, and VP of Customer Success, with each step adding strategic and budget‑ownership responsibilities.
What are the current industry trends shaping Customer Success?
Trends include AI‑driven health metrics, proactive churn prevention, cross‑sell automation, and the rise of Customer Success Ops teams that focus on process scale and data governance.

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