Customer Success Jobs in Multiple Locations

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Looking for Customer Success jobs in Multiple Locations? Browse our curated listings with transparent salary information to find the perfect Customer Success position in the Multiple Locations area.

Contact Representative (Customer Service Representative) - Direct Hire

Company: Other Agencies and Independent Organizations - Social Security Administration

Location: Multiple Locations

Posted Jun 09, 2024

This announcement is for direct hire positions in the U.S. civil service, open to all U.S. citizens. The positions do not apply for Veterans Preference or the 'Rule of Three'. Telework may be available, but this is not a virtual position. The roles require U.S. citizenship, fingerprinting, and background checks. Qualifications include specific experience or education levels, with part-time work prorated for experience. A Competency Assessment Interview Process (CAIP) interview is required to demonstrate public interaction skills. The position is a career-ladder opportunity up to GS-8, with potential for annual promotion based on performance. It's a bargaining unit position represented by the American Federation of Government Employees.

Personnel Security Specialist

Company: Department of Homeland Security - Federal Emergency Management Agency

Location: Multiple Locations

Posted Jun 09, 2024

The job posting is for a Personnel Security Specialist position at the IC-07 level. The ideal candidate should have experience as a Personnel Security Assistant or Specialist, or Background Investigator, with a strong understanding of personnel security forms, systems, databases, and processes. They must possess caseload management skills and attention to detail. The role requires U.S. citizenship, successful completion of a Secret-level background investigation, ability to obtain and maintain a government travel card, and selective service registration for males born after 12/31/59. Travel may be required. Qualifications include one year of specialized experience equivalent to at least the IC-05 level, or a combination of education and experience. The position permits education substitution for qualification. The salary range reflects the minimum to maximum locality pay for all duty locations, with first-time federal hires typically starting at Step 01. A comprehensive benefits package is offered to federal employees.

Information Technology Specialist (Cloud)

Company: Department of Homeland Security - Federal Emergency Management Agency

Location: Multiple Locations

Posted Jun 09, 2024

The job posting is for a position requiring extensive knowledge in Cloud capabilities, service provider offerings, migration strategies, and viability assessments. The ideal candidate must maintain relevant Cloud certifications. Key requirements include U.S. citizenship, successful completion of a background investigation, Selective Service registration, and the ability to obtain and maintain a Government credit card. The position demands IT-related experience demonstrating attention to detail, customer service, oral communication, and problem-solving skills. The role is eligible for federal benefits and requires a one-year probationary period.

Medical Reimbursement Technician

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Multiple Locations

Posted Jun 09, 2024

The job posting is for a Medical Reimbursement Technician position within the Business Office of the West Consolidated Patient Account Center (CPAC) under the Chief Operating Officer (COO). The role involves handling medical billings and collections, with duty locations in Lebanon, PA, Leavenworth, KS, and Ashville, NC. The position requires U.S. citizenship, selective service registration for males born after 12/31/1959, and potential probationary period. A background/security investigation is required, and participation in influenza and COVID-19 vaccination programs is mandatory. Qualifications include specialized experience or education at the GS-5 level, and one year of specialized experience or education at the GS-6 level. The role involves customer service, decision making, managing and organizing information, self-management, and technical competence. The work may require some physical effort, but there are no special physical demands. The job opportunity announcement may be used to fill additional vacancies.

Contact Representative (Customer Service Representative) - Direct Hire

Company: Other Agencies and Independent Organizations - Social Security Administration

Location: Multiple Locations

Posted Jun 09, 2024

This job announcement is for a direct hire position in the U.S. civil service, open to all U.S. citizens. The position requires U.S. citizenship, and selectees may undergo fingerprinting, background checks, and a probationary period. Qualifications include specific experience or education levels, with part-time work prorated for experience. A Competency Assessment Interview Process (CAIP) interview is required to demonstrate public interaction skills. The position is a career-ladder opportunity up to GS-8, with potential for annual promotion based on performance. It is a bargaining unit position represented by the American Federation of Government Employees.

Information Technology Specialist (PLCYPLN)

Company: Department of the Army - U.S. Army Cyber Command

Location: Multiple Locations

Posted Jun 09, 2024

This job posting is for a DOD Cyber Excepted Service (CES) position in Alaska, either at Fort Wainwright or Fort Richardson. The role requires a Secret security clearance and an Information Assurance certification within 6 months. Qualifications include one year of specialized experience in IT, or a Ph.D. in a related field. The position is mission-essential and requires completion of appropriate training within 6 months.

Contact Representative (Customer Service Representative) (Direct Hire)

Company: Other Agencies and Independent Organizations - Social Security Administration

Location: Multiple Locations

Posted Jun 09, 2024

This announcement details positions under a Direct Hire Authority (DHA) for U.S. citizens, open to all. Selections made under this bulletin will be processed as new appointments to the civil service. Current civil service employees would be given new appointments. Veterans Preference and the 'Rule of Three' do not apply. Telework may be available, but this is not a virtual position. Qualifications include U.S. citizenship, Selective Service Registration (if applicable), and passing a Competency Assessment Interview Process (CAIP) interview. Selectees must complete a 11-13 week technical training class and pass a formal technical training onsite at a designated SSA facility. GS-5 requires one year of specialized experience at the equivalent to the GS-4 level, GS-6 requires one year at the equivalent to the GS-5 level, and GS-7 requires one year at the equivalent to the GS-6 level. Education substitution is not applicable for GS-6/7. This is a career-ladder position with annual promotion opportunities up to GS-8. It's a bargaining unit position represented by the American Federation of Government Employees. Selective Service registration is required for male applicants born after December 31, 1959. Applications will be kept on file for selection as positions become available, with vacancies filled for up to 6 months after the closing date.

Advanced Medical Support Assistant (MSA)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Multiple Locations

Posted Jun 09, 2024

The job posting is for an Advanced Medical Support Assistant (AMSA) position in the VA Healthcare System serving Ohio, Indiana, and Michigan. The AMSA will provide specialized administrative support in an interdisciplinary coordinated care delivery model. Requirements include U.S. citizenship, proficiency in English, and passing a background/security investigation. The ideal candidate should have experience in clerical, office, or customer service work, or equivalent education. They must demonstrate skills in collaboration, communication, prioritization, and knowledge of healthcare processes and policies. The role involves working with various medical clinicians and ensuring compliance with established processes and regulations.

Contact Representative (BLNGL) (Customer Service Representative BLNGL) (Direct Hire)

Company: Other Agencies and Independent Organizations - Social Security Administration

Location: Multiple Locations

Posted Jun 09, 2024

The job announcement is for a career-ladder position at the Social Security Administration, requiring a bachelor's degree and specialized experience. The position involves working with the public, conducting interviews, and completing technical training. The announcement also includes information on benefits, locality pay, and the hiring process.

Contact Representative (Customer Service Representative) - Direct Hire

Company: Other Agencies and Independent Organizations - Social Security Administration

Location: Multiple Locations

Posted Jun 09, 2024

The job announcement is for a career-ladder position at the Social Security Administration, requiring specialized experience and education. The position involves working with the public, conducting interviews, and resolving complex issues. The job offers a comprehensive benefits package and opportunities for annual promotion.

Information Technology Specialist (CUSTSPT)

Company: Department of Veterans Affairs - Deputy Assistant Secretary for Information and Technology

Location: Multiple Locations

Posted Jun 09, 2024

This job posting is for a position in the Office of Information Technology (OIT), End User Services (EUS), End User Operations (EUO) at a Veteran Affairs (VA) facility. The role involves planning and delivering customer support services, including resolving technical software and hardware problems. The position requires U.S. citizenship, a background check, and may involve a probationary period. Qualifications include a degree in a relevant field or equivalent experience, with specific experience requirements for GS-07, GS-09, and GS-11 levels. The role involves attention to detail, customer service, oral communication, and problem-solving skills.

Contact Representative (Customer Service Representative) Direct Hire

Company: Other Agencies and Independent Organizations - Social Security Administration

Location: Multiple Locations

Posted Jun 09, 2024

This job announcement is for a direct hire position in the U.S. civil service, open to all U.S. citizens. The position requires U.S. citizenship, fingerprinting, and a background check. Veterans Preference and the 'Rule of Three' do not apply. Telework may be available, but this is not a virtual position. The position requires a 1-year probationary period and completion of a technical training class. Qualifications include specific experience or education levels, depending on the GS grade. A Competency Assessment Interview Process (CAIP) interview is required to demonstrate aptitude for public interaction. The position is a career-ladder opportunity with annual promotion potential up to GS-8. It is a bargaining unit position represented by the American Federation of Government Employees.

Frequently Asked Questions

What are the typical salary ranges for Customer Success roles at different seniority levels?
Entry‑level CSMs earn $55k–$70k, mid‑level (2–5 yrs) $70k–$90k, senior (5+ yrs) $90k–$120k, and Director/VP roles $120k–$160k+ in the U.S., with higher ranges in tech hubs.
What skills and certifications are most valuable for Customer Success professionals?
Proficiency in Gainsight, Totango, or Zendesk, data analysis with SQL or Excel, strong communication, and certifications like Gainsight Certified Success Manager (GCSM) or Certified Customer Success Manager (CCSM) boost credibility.
Are Customer Success positions available for remote work?
Yes—over 80% of openings allow full‑time remote or hybrid arrangements, especially in SaaS, fintech, and e‑commerce sectors. Remote roles often require 24/7 availability for global accounts.
What career progression paths exist within Customer Success?
Typical progression moves from Onboarding Specialist to CSM, then to Senior CSM or Account Manager, followed by Customer Success Manager Lead, Director, and VP of Customer Success, with each step adding strategic and budget‑ownership responsibilities.
What are the current industry trends shaping Customer Success?
Trends include AI‑driven health metrics, proactive churn prevention, cross‑sell automation, and the rise of Customer Success Ops teams that focus on process scale and data governance.

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