Customer Success Jobs in New York City, NY

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Looking for Customer Success jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Customer Success position in the New York City, NY area.

Payroll Tax & Accounting Analyst

Company: Madison Square Garden Entertainment Corp.

Location: New York City, NY

Posted Jan 30, 2025

MSG Entertainment is a leading live entertainment company with a diverse portfolio of venues and original productions. They are currently hiring a Payroll Tax and Accounting Analyst to manage payroll tax reporting and filing, coordinate state tax registrations, and lead responses to tax agency inquiries. The ideal candidate should have experience in cloud payroll tax processing, a degree in accounting or finance, and excellent analytical and communication skills. MSG values diversity and offers resources for employee growth and development.

HR Manager (Contract)

Company: Direct Agents

Location: New York City, NY

Posted Jan 30, 2025

Direct Agents is seeking an experienced HR Manager for a part-time, full-time contract role in NYC. The ideal candidate should have 5+ years of progressive HR experience, strong leadership skills, and the ability to adapt to fast-paced business needs. Key responsibilities include overseeing the People & Culture team, providing expertise in HR functions, and maintaining a best-in-class work environment. The company offers a 4-day workweek, flexible PTO, remote work options, comprehensive benefits, and opportunities for innovation and growth.

Systems Analyst

Company: OEC Group

Location: New York City, NY

Posted Jan 30, 2025

OEC Group is seeking a Systems Analyst with 37 years of experience in related fields, including EDI, API, B2B Integration, PO Management, and IT ERP systems analysis and operations support roles. The role involves engaging with stakeholders, designing and building solutions, operating and improving services, and maintaining compliance and quality. The company offers a competitive salary, full benefits package, opportunities for professional growth, and a family-oriented work culture.

Quality Control Tech

Company: INX International Ink Co.

Location: New York City, NY

Posted Jan 30, 2025

INX International, a leading ink producer, is seeking a Quality Control Technician for their Ink Lab. The role involves quality control testing, clerical work, 5S cleaning, maintaining quality records, color quality tests, batch corrections, equipment calibration, nonconforming batch analysis, Lean Manufacturing support, sample retention management, and customer proofing. The company offers competitive compensation, excellent benefits, and a safe, environmentally conscious culture. Qualifications include a high school diploma, color vision, computer skills, flexibility, strong communication skills, and 6-12 months of LabQC experience. Additional qualifications include manufacturing operations understanding, printing technology basics, Lean Manufacturing experience, trade or tech school, and SAP knowledge.

Customer Success Manager, NY

Company: Carbon Robotics

Location: Buffalo, NY

Posted Jan 30, 2025

Carbon Robotics, a Seattle-based company, has developed the LaserWeeder™, an innovative solution for automated weed control using advanced robotics, computer vision, AI, and deep learning. The company has raised $157 million from prominent investors and is committed to reducing environmental impact, promoting soil health, and addressing labor shortages and rising costs in farming. The LaserWeeder™ is designed to eliminate weeds with submillimeter accuracy without herbicides. Carbon Robotics is seeking a Customer Success Manager to ensure successful implementation of their equipment, train operators, and maintain customer satisfaction. The company offers competitive compensation, benefits, and a mission-driven work culture.

Senior Director National Video Operations

Company: Optimum Media

Location: New York City, NY

Posted Jan 30, 2025

Optimum Media is introducing a new multiscreen advertising sales and media consultancy business, catering to small to medium businesses, national political media, entertainment, and agency clients across the United States. The Senior Director National Video Operations is responsible for driving the strategic operational design of Optimum Media's National Video offering. This role involves managing the analysis and redesign of all functions of the linear television planning and buying process, contributing to product and strategic roadmaps, and ensuring efficient operations of the entire National Video organization. The ideal candidate should have a Bachelor's Degree or extensive applicable experience, minimum of ten years of linear television advertising media operational management experience, and minimum of ten years of linear television advertising media planning and buying experience. The position is based in New York State with a competitive salary range of $161,186 - $230,265 per year.

[Spring 2025] High School Baseball Head Coach

Company: DREAM

Location: New York City, NY

Posted Jan 30, 2025

DREAM, a non-profit organization founded in 1991, is seeking a dynamic Baseball Head Coach for its high school competitive team. The ideal candidate should have 2+ years of coaching experience, an understanding of baseball rules, and experience working with school-aged children. The coach will be responsible for creating practice plans, managing roster and game strategy, and ensuring the physical and emotional safety of all scholars. DREAM is committed to diversity, equity, and inclusion, and offers competitive compensation of $30 per hour. The position starts on March 17th, 2025, and ends on June 30th, 2025, with practices taking place at DREAM Charter High School in the Bronx and surrounding areas.

VP of Product

Company: Samba TV

Location: New York City, NY

Posted Jan 30, 2025

Samba TV, a global leader in tracking streaming and broadcast video, is seeking a VP of Product to oversee product management, drive revenue growth, and expand market penetration. The ideal candidate will have extensive experience in product strategy and execution, a strong technical background, and excellent leadership skills. They will be responsible for documenting the product vision, leading the product development process, and fostering a culture of innovation and collaboration. The role is critical to Samba TV's success as the company aims to solidify its position as a leader in product insights.

Frequently Asked Questions

What are typical salary ranges for Customer Success roles at different seniority levels?
Entry‑level Customer Success Representatives earn $55k–$70k annually, including modest performance bonuses. Mid‑level Customer Success Managers command $70k–$100k plus renewal‑based incentives. Senior leaders such as CS Directors or VP of Success often reach $100k–$150k, with significant equity and bonus potential tied to company growth.
Which skills and certifications are most valuable for advancing in Customer Success?
Core skills include data analytics (SQL, Excel), CRM mastery (Salesforce Service Cloud, Zendesk), NPS and CSAT analysis, and stakeholder communication. Certifications such as Gainsight Certified Success Manager, Totango Certified Practitioner, or Customer Success Foundation (CSF) enhance credibility. Proven expertise in automation tools (Zapier, HubSpot) and cloud platforms (AWS, Azure) also boosts career prospects.
Is remote work common for Customer Success positions?
Yes – over 70% of current listings allow full remote or hybrid arrangements. Successful remote CS roles require strong asynchronous communication, proficiency with collaboration tools (Slack, Teams), and experience using cloud‑based CS platforms like Gainsight and Intercom.
What career progression paths exist within Customer Success?
Typical trajectories start with Customer Success Representative, progress to Customer Success Manager, then to Senior CS Manager or CS Ops Analyst. From there, professionals can move into Enterprise CS Lead, Director of Customer Success, and ultimately VP or Chief Customer Officer. Each step adds responsibility for larger account portfolios, strategic initiatives, and cross‑department leadership.
What industry trends are shaping the future of Customer Success?
The shift toward AI‑powered customer support, predictive churn analytics, and data‑driven health scoring is accelerating. SaaS and fintech companies increasingly embed CS teams into product development pipelines. Automation of onboarding workflows, integration of customer feedback into roadmap decisions, and a focus on customer advocacy programs are defining the next wave of CS excellence.

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