Customer Success Jobs in New York City, NY

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Looking for Customer Success jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Customer Success position in the New York City, NY area.

Verizon Sales and Marketing Representative

Company: Crosstown Solutions Inc.

Location: New York City, NY

Posted Jan 30, 2025

Crosstown Solutions has partnered with global organizations to deliver cutting-edge technological services and industry-leading marketing and sales strategies. Their primary focus is to positively impact local communities by developing customized sales plans for each client. They are seeking a Verizon Sales and Marketing Representative who enjoys making a positive impact, has strong people skills, and can thrive in a fast-paced environment. The role involves planning and executing marketing outreach, enhancing clients' brand in the community, and collaborating with the Marketing and Sales team. The ideal candidate should have prior experience in community outreach, customer service, or marketing, and be able to start immediately in Brooklyn, New York.

Sr. Manager, Revenue Operations and Planning

Company: FreeWheel

Location: New York City, NY

Posted Jan 30, 2025

FreeWheel, a Comcast company, is seeking a strategic leader for its expanding Revenue Operations and Planning function. The Senior Manager Revenue Operations and Planning will oversee all aspects of the existing Revenue Operations function and new, expanded functions planned for 2025. This role involves leading planning, forecasting, and pacing to budget goals, managing the sales pipeline, and defining and implementing sales compensation and incentive plans. The ideal candidate should have a Bachelor's degree in Business Administration, Economics, Finance, or a related field, with 8+ years of experience in revenue operations, sales, or a related field. Strong analytical skills, proficiency with Excel and Looker, and expert proficiency with SalesForce are required. The role involves working with cross-functional teams and reporting to the Executive Director Revenue Optimization.

Shift Supervisor - New York

Company: Blue Bottle Coffee

Location: New York City, NY

Posted Jan 30, 2025

Blue Bottle Coffee is seeking a Shift Supervisor with 6 months to 1 year of supervisory experience. The role involves leading a team, ensuring high-quality coffee service, managing inventory, and driving sales growth. The ideal candidate is passionate about coffee, sustainability, and team development. Benefits include comprehensive health coverage, coffee training, and a 50% discount on products. The hourly wage is $19.25 plus tips, averaging $6.9 per shift.

National Sales Director

Company: Dataprise

Location: New York City, NY

Posted Jan 30, 2025

The Sales Director role at Dataprise is a crucial position within the sales team, focusing on selling across the Northeast and larger prospects nationwide. This role drives a culture of performance and measurements using defined sales processes and best practices to consistently exceed goals. Dataprise is a private equity-backed company committed to organic and inorganic growth through acquisitions of solid-performing businesses aligned with their philosophies and values. They prioritize employee retention, satisfaction, and empowerment, offering career growth opportunities, comprehensive wellness programs, and a commitment to Diversity, Equity, and Inclusion. The Sales Director will achieve revenue and profitability goals, leverage proven sales methodologies, create meaningful customer relationships, and maintain high customer satisfaction ratings.

Strategic Partner Manager, Fintech Partnerships

Company: Plaid

Location: New York City, NY

Posted Jan 30, 2025

Plaid, a fintech company founded in 2013, aims to revolutionize financial interactions by providing tools and experiences for developers. With a network covering 12,000 financial institutions across the US, Canada, UK, and Europe, Plaid empowers millions to manage their finances effectively. The Fintech & Crypto Partnerships team collaborates with leading partners to drive innovation through Plaid's embedded and referral solutions. The team acts as a specialist advisor, helping partners build and scale their businesses. Plaid is committed to fostering a diverse team and promoting financial freedom for everyone.

Senior Solutions Consultant - AdTech

Company: Experian

Location: New York City, NY

Posted Jan 30, 2025

Experian, a global data and technology company, is seeking a Senior Solutions Consultant for EMS Identity Solutions. The role involves contributing technical expertise to win new business and service existing accounts. The consultant will influence presales strategy, configure and implement client data flows, and become an expert in varying requirements across the broad portfolio of customers. They will also work with EMS Product Management and Engineering teams to create solutions and enhance EMS Identity products based on customer feedback and market demand. The ideal candidate should have 5+ years of experience as a Solutions Engineer with knowledge of the online media business and underlying technology AdTech world, be comfortable with SQL and data analysis, and have excellent communication skills.

Product Lead - Digital Finance Technology

Company: Accommodations Plus International

Location: New York City, NY

Posted Jan 30, 2025

The company is looking for an experienced Product Manager to join their growing API team. The role involves shaping the product vision and strategy, managing the product lifecycle using Agile methodologies, conducting research for innovative product opportunities, and ensuring the product sets industry standards. The ideal candidate should have a Bachelor's degree or higher in Business, Finance, IT, or Engineering, with at least 5 years of experience in Product Management. Familiarity with the airline, hotel, or travel industry is a plus. The role requires excellent communication, organizational, and leadership skills, as well as analytical and strategic thinking abilities.

Senior Cloud Platform Engineer

Company: Sonar

Location: Rochester, NY

Posted Jan 30, 2025

Sonar is a global company offering a dynamic work culture with a focus on respect, kindness, and continuous learning. They are seeking a cloud solutions engineer with extensive AWS experience to design, develop, and operate scalable, high-performance, and cost-efficient cloud solutions. The role involves working in cross-functional teams, collaborating with other squads, and participating in an on-call rotation. Sonar values diversity, equity, and inclusion, and offers a flexible work policy with remote and in-office hybrid work options.

Senior Sales Executive (Hybrid)

Company: FIA Tech

Location: New York City, NY

Posted Jan 30, 2025

FIA Tech, a leading technology provider to the exchange-traded derivatives industry, is seeking a Senior Sales Executive with at least 5 years of experience in financial services or fintech sales. The role involves identifying new sales opportunities, building client relationships, developing sales strategies, and delivering compelling presentations. The ideal candidate should have industry knowledge, strong sales skills, excellent communication abilities, and a network within the financial services sector. FIA Tech offers competitive compensation, benefits, and opportunities for professional growth.

Legal Case Specialist

Company: PosiGen

Location: Salt Lake City, UT

Posted Jan 30, 2025

PosiGen is seeking a detail-oriented Legal Case Specialist for a remote position, prioritizing candidates in New Orleans, Houston, or Salt Lake City. The role involves managing complex litigation, prelitigation, and regulatory matters, collaborating with various teams, and overseeing case files from start to finish. Essential duties include overseeing litigation cases, researching customer accounts, collaborating with cross-functional teams, assisting with investigations, managing responses to regulatory agencies, handling subrogation claims, drafting responses to attorney demand letters, maintaining organized litigation files, liaising with outside counsel, administering litigation holds, managing registered agent services, coordinating mail distribution, preserving and organizing case files, supporting attorneys in preparing witnesses, generating reports on litigation trends, interfacing with business units, monitoring court deadlines, submitting data requests, responding to subpoenas, and other duties as assigned. Qualifications include strong knowledge of legal terminology, court procedures, and documentation, skilled in using legal research databases and case management software, exceptional attention to detail, excellent written and verbal communication skills, proven ability to evaluate regulatory and compliance risks, familiarity with Six Sigma and Lean Enterprise methodologies, strong analytical skills, familiarity with the residential solar industry, prior involvement in the residential solar industry is preferred, demonstrated ability to develop and motivate teams, sound business judgment, capacity to collaborate effectively with all organizational levels, ability to thrive in a fast-paced dynamic environment, proficient in Google Workspace products, positive enthusiastic attitude, and legal authorization to work in the United States. The role requires regular speaking, listening, standing, walking, using hands, and reaching, occasionally lifting and moving objects up to 40 pounds, and focusing at close and long distances. The base salary is $60,000-$65,000 USD.

Digital Products Associate Consultant - Intern

Company: ZS

Location: New York City, NY

Posted Jan 30, 2025

ZS is a management consulting and technology firm that focuses on improving life and healthcare. They value their employees, who are encouraged to bring their unique identities and passions to work. The Digital Health Products Team works closely with clients to develop solutions that meet user needs within the healthcare ecosystem. The ideal candidate for this internship should be in their second to last year of a masters or doctorate degree, with 3+ years of work experience, and a strong background in product management, user experience, computer science, or related fields. They should have experience in defining software product requirements, knowledge of UX flow, Scrum, and Agile methodologies, and excellent communication skills. ZS offers a comprehensive total rewards package, flexible work arrangements, and a commitment to diversity and inclusion.

Content Producer

Company: Conduktor

Location: New York City, NY

Posted Jan 30, 2025

Conduktor is an Enterprise Data Management platform specializing in streaming data. They are seeking a Content Marketing Manager to craft and manage a multichannel content plan, focusing on demand generation and thought leadership. The role involves creating high-impact content, managing a 12-month content calendar, and producing SEO-optimized content across various formats. The ideal candidate should have experience in B2B tech-focused content, managing a long-term content calendar, and proficiency in organic SEO strategies.

Frequently Asked Questions

What are typical salary ranges for Customer Success roles at different seniority levels?
Entry‑level Customer Success Representatives earn $55k–$70k annually, including modest performance bonuses. Mid‑level Customer Success Managers command $70k–$100k plus renewal‑based incentives. Senior leaders such as CS Directors or VP of Success often reach $100k–$150k, with significant equity and bonus potential tied to company growth.
Which skills and certifications are most valuable for advancing in Customer Success?
Core skills include data analytics (SQL, Excel), CRM mastery (Salesforce Service Cloud, Zendesk), NPS and CSAT analysis, and stakeholder communication. Certifications such as Gainsight Certified Success Manager, Totango Certified Practitioner, or Customer Success Foundation (CSF) enhance credibility. Proven expertise in automation tools (Zapier, HubSpot) and cloud platforms (AWS, Azure) also boosts career prospects.
Is remote work common for Customer Success positions?
Yes – over 70% of current listings allow full remote or hybrid arrangements. Successful remote CS roles require strong asynchronous communication, proficiency with collaboration tools (Slack, Teams), and experience using cloud‑based CS platforms like Gainsight and Intercom.
What career progression paths exist within Customer Success?
Typical trajectories start with Customer Success Representative, progress to Customer Success Manager, then to Senior CS Manager or CS Ops Analyst. From there, professionals can move into Enterprise CS Lead, Director of Customer Success, and ultimately VP or Chief Customer Officer. Each step adds responsibility for larger account portfolios, strategic initiatives, and cross‑department leadership.
What industry trends are shaping the future of Customer Success?
The shift toward AI‑powered customer support, predictive churn analytics, and data‑driven health scoring is accelerating. SaaS and fintech companies increasingly embed CS teams into product development pipelines. Automation of onboarding workflows, integration of customer feedback into roadmap decisions, and a focus on customer advocacy programs are defining the next wave of CS excellence.

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