Customer Success Jobs in New York City, NY

938,946 open positions · Updated daily

Looking for Customer Success jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Customer Success position in the New York City, NY area.

Senior Data Reliability Engineer

Company: Everbridge

Location: Auckland, New Zealand

Posted Jan 30, 2025

Manager, Franchise Innovation

Company: Mastercard

Location: Scarsdale, NY

Posted Jan 30, 2025

Senior Partner Enablement Manager

Company: Datadog

Location: New York, NY

Posted Jan 30, 2025

Store Associate

Company: CVS Health

Location: Grove City, OH

Posted Jan 30, 2025

Global Sales Marketing Manager - US/ LATAM

Company: Dailymotion

Location: New York City, NY

Posted Jan 30, 2025

Dailymotion, a video platform with a unique algorithm, aims to broaden users' horizons and foster positive interactions. The company offers Dailymotion Pro for professionals and Dailymotion Advertising for brands. The Global Sales Marketing Manager role involves creating sales materials, designing sales pitches, and collaborating with regional teams. The ideal candidate should have 35 years of experience, strong PPT skills, and branding experience. Dailymotion offers a hybrid role with comprehensive benefits in NYC.

Deliver Driver (NON CDL)

Company:

Location: Plant City, FL

Posted Jan 30, 2025

Buy-Ins/Settlements Associate

Company: MarketAxess

Location: New York, NY

Posted Jan 30, 2025

Process Delivery Specialist - Lead to Cash

Company: IBM

Location: PH Quezon City

Posted Jan 30, 2025

The role of a Process Delivery Specialist involves managing an assigned AR portfolio, performing collection tasks, responding to inquiries, reconciling accounts, coordinating dispute resolution, preparing Desktop Procedures, and attending to incoming calls. The ideal candidate should have a degree in Accounting, Finance, Business Economics, or related fields, with a minimum of 24 years of work experience in Finance and Accounting, at least 2 years in Accounts Payable processes, and experience in Business Process Outsourcing. They should have advanced knowledge in credit, order to cash, and collection terminologies, along with skills in Excel, RPA implementation, and related Accounting Software. The candidate should possess excellent communication skills, be able to work independently in a fast-paced environment, and be willing to work flexible hours and long hours during month-end.

Frequently Asked Questions

What are typical salary ranges for Customer Success roles at different seniority levels?
Entry‑level Customer Success Representatives earn $55k–$70k annually, including modest performance bonuses. Mid‑level Customer Success Managers command $70k–$100k plus renewal‑based incentives. Senior leaders such as CS Directors or VP of Success often reach $100k–$150k, with significant equity and bonus potential tied to company growth.
Which skills and certifications are most valuable for advancing in Customer Success?
Core skills include data analytics (SQL, Excel), CRM mastery (Salesforce Service Cloud, Zendesk), NPS and CSAT analysis, and stakeholder communication. Certifications such as Gainsight Certified Success Manager, Totango Certified Practitioner, or Customer Success Foundation (CSF) enhance credibility. Proven expertise in automation tools (Zapier, HubSpot) and cloud platforms (AWS, Azure) also boosts career prospects.
Is remote work common for Customer Success positions?
Yes – over 70% of current listings allow full remote or hybrid arrangements. Successful remote CS roles require strong asynchronous communication, proficiency with collaboration tools (Slack, Teams), and experience using cloud‑based CS platforms like Gainsight and Intercom.
What career progression paths exist within Customer Success?
Typical trajectories start with Customer Success Representative, progress to Customer Success Manager, then to Senior CS Manager or CS Ops Analyst. From there, professionals can move into Enterprise CS Lead, Director of Customer Success, and ultimately VP or Chief Customer Officer. Each step adds responsibility for larger account portfolios, strategic initiatives, and cross‑department leadership.
What industry trends are shaping the future of Customer Success?
The shift toward AI‑powered customer support, predictive churn analytics, and data‑driven health scoring is accelerating. SaaS and fintech companies increasingly embed CS teams into product development pipelines. Automation of onboarding workflows, integration of customer feedback into roadmap decisions, and a focus on customer advocacy programs are defining the next wave of CS excellence.

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