Customer Success Jobs in New York City, NY

938,946 open positions · Updated daily

Looking for Customer Success jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Customer Success position in the New York City, NY area.

pivotal role in shaping user experience gather insights on customer needs and preferences analyze and interpret data to inform decisions

Quantitative User Experience Researcher, Associate

Company: JPMorganChase

Location: New York City, NY

Posted Jan 26, 2025

The job description outlines a role for an Experience Research Associate at JPMorgan Chase. The associate will play a crucial role in shaping user experience through insightful research and collaborative innovation. Key responsibilities include gathering insights on customer needs and preferences, analyzing data to inform design decisions, and collaborating with cross-functional teams. The ideal candidate should have 2+ years of experience in generative and evaluative user experience research, proficiency in data analysis and visualization using R or Python, and experience in designing and implementing effective surveys.

View Details Apply on BuiltIn
loan repayment program contract travel

Travel Nurse RN - Telemetry PCU - Progressive Care Unit - $2,218 per week

Company: Care Team Solutions

Location: Claremont, New Hampshire

Posted Jan 26, 2025

View Details Apply on healthecareers.com
leading coconut water brand committed to ethical sustainability certified as a B Corporation

IT Site Manager

Company: Vita Coco

Location: New York City, NY

Posted Jan 26, 2025

The Vita Coco Company, a leading coconut water brand founded in 2004, is seeking an IT Site Manager in New York. The role involves enhancing employee experience, optimizing modern work practices, driving efficiency in MSP operations, and managing a help desk. The company is committed to ethical sustainability and was certified as a B Corporation in 2022. Qualifications include a degree in IT, at least 5 years of relevant experience, and strong understanding of employee experience, modern work practices, and MSP operations.

View Details Apply on BuiltIn
full time contract travel

Travel Nurse RN - Med Surg - $1,874 per week

Company: LeaderStat

Location: Artesia, New Mexico

Posted Jan 26, 2025

View Details Apply on healthecareers.com
staffing agency travel 401(k)

Travel Nurse RN - Float Med Surg - $2,303 per week

Company: Anders Group

Location: Albany, New York

Posted Jan 26, 2025

View Details Apply on healthecareers.com
redefining customer engagement transform the restaurant industry ultimate voice AI solution

AI Engineer

Company: Slang.ai

Location: New York City, NY

Posted Jan 26, 2025

Slangai is a company revolutionizing the restaurant industry with its conversational AI solutions. They aim to provide seamless and efficient customer experiences. The Senior AI Engineer role involves leading the development of AI solutions, mentoring a team, and collaborating with cross-functional teams. Slangai values trust, learning, humility, and expertise in customer teams. The company envisions transforming voice channels into the preferred mode of communication by 2030.

View Details Apply on BuiltIn
travel 401(k) disability insurance

Travel Nurse RN - Cardiac Cath Lab - $2,321 per week

Company: Voca

Location: York, Maine

Posted Jan 26, 2025

View Details Apply on healthecareers.com
per diem contract locum

Travel Nurse RN - Med Surg / Telemetry - $2,344 per week

Company: PRN Healthcare

Location: Holmdel, New Jersey

Posted Jan 26, 2025

View Details Apply on healthecareers.com
staffing agency travel 401(k)

Travel Nurse RN - Endoscopy - $2,200 per week

Company: Anders Group

Location: Rochester, New York

Posted Jan 26, 2025

View Details Apply on healthecareers.com
travel continuing education credits health insurance

Travel Respiratory Therapist - $2,179 per week

Company: ALOIS Healthcare

Location: Tuba City, Arizona

Posted Jan 26, 2025

View Details Apply on healthecareers.com
travel health insurance

Travel Nurse RN - Long Term Care - $1,948 per week

Company: Genie Healthcare

Location: Springer, New Mexico

Posted Jan 26, 2025

View Details Apply on healthecareers.com
travel 401(k) dental insurance

Travel Registered Respiratory Therapist - $2,376 per week

Company: Genie Healthcare

Location: Rapid City, South Dakota

Posted Jan 26, 2025

View Details Apply on healthecareers.com

Frequently Asked Questions

What are typical salary ranges for Customer Success roles at different seniority levels?
Entry‑level Customer Success Representatives earn $55k–$70k annually, including modest performance bonuses. Mid‑level Customer Success Managers command $70k–$100k plus renewal‑based incentives. Senior leaders such as CS Directors or VP of Success often reach $100k–$150k, with significant equity and bonus potential tied to company growth.
Which skills and certifications are most valuable for advancing in Customer Success?
Core skills include data analytics (SQL, Excel), CRM mastery (Salesforce Service Cloud, Zendesk), NPS and CSAT analysis, and stakeholder communication. Certifications such as Gainsight Certified Success Manager, Totango Certified Practitioner, or Customer Success Foundation (CSF) enhance credibility. Proven expertise in automation tools (Zapier, HubSpot) and cloud platforms (AWS, Azure) also boosts career prospects.
Is remote work common for Customer Success positions?
Yes – over 70% of current listings allow full remote or hybrid arrangements. Successful remote CS roles require strong asynchronous communication, proficiency with collaboration tools (Slack, Teams), and experience using cloud‑based CS platforms like Gainsight and Intercom.
What career progression paths exist within Customer Success?
Typical trajectories start with Customer Success Representative, progress to Customer Success Manager, then to Senior CS Manager or CS Ops Analyst. From there, professionals can move into Enterprise CS Lead, Director of Customer Success, and ultimately VP or Chief Customer Officer. Each step adds responsibility for larger account portfolios, strategic initiatives, and cross‑department leadership.
What industry trends are shaping the future of Customer Success?
The shift toward AI‑powered customer support, predictive churn analytics, and data‑driven health scoring is accelerating. SaaS and fintech companies increasingly embed CS teams into product development pipelines. Automation of onboarding workflows, integration of customer feedback into roadmap decisions, and a focus on customer advocacy programs are defining the next wave of CS excellence.

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