Customer Success Jobs in New York City, NY

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Looking for Customer Success jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Customer Success position in the New York City, NY area.

Vp of Operations

Company: US Mobile

Location: New York City, NY

Posted Jan 26, 2025

US Mobile is seeking a VP of Operations to drive operational excellence and scale systems for hypergrowth. The role involves strategic planning, operational leadership, data-driven optimization, team management, project management, risk management, and compliance. The ideal candidate should have 7+ years of experience in top-tier management consulting, a proven track record in senior operations and strategy roles within high-growth startups, and high proficiency in SQL. The company offers an impactful role in building the operational backbone of a next-generation Super Carrier, a collaborative mission-driven environment, and opportunities for professional growth.

Chief of Staff

Company: US Mobile

Location: New York City, NY

Posted Jan 26, 2025

US Mobile is seeking a Chief of Staff to advise the CEO, manage high-impact projects, and ensure operational efficiency. The role involves strategic advisory, project management, executive communication, relationship management, and more. The ideal candidate should have 3+ years of experience in a top-tier management consulting firm or a similar role, with strong analytical skills, project management abilities, and excellent communication skills. The company offers impact, exposure, growth opportunities, and a forward-thinking culture.

Senior Product Manager - Compass

Company: Veeva

Location: New York City, NY

Posted Jan 26, 2025

Veeva Systems, a mission-driven organization, is seeking a Product Manager for the Veeva Compass team. The role involves designing and executing major components of Prescriber and National products, focusing on the productization of Data Science features. The ideal candidate should have 6+ years of hands-on Product Management, analytics, or data science experience, with a focus on statistical-driven data products. The role offers a competitive salary range of $120,000 - $200,000, along with comprehensive benefits and the opportunity to work in a flexible environment. Veeva is an equal opportunity employer committed to making a positive impact on its customers, employees, and communities.

Frequently Asked Questions

What are typical salary ranges for Customer Success roles at different seniority levels?
Entry‑level Customer Success Representatives earn $55k–$70k annually, including modest performance bonuses. Mid‑level Customer Success Managers command $70k–$100k plus renewal‑based incentives. Senior leaders such as CS Directors or VP of Success often reach $100k–$150k, with significant equity and bonus potential tied to company growth.
Which skills and certifications are most valuable for advancing in Customer Success?
Core skills include data analytics (SQL, Excel), CRM mastery (Salesforce Service Cloud, Zendesk), NPS and CSAT analysis, and stakeholder communication. Certifications such as Gainsight Certified Success Manager, Totango Certified Practitioner, or Customer Success Foundation (CSF) enhance credibility. Proven expertise in automation tools (Zapier, HubSpot) and cloud platforms (AWS, Azure) also boosts career prospects.
Is remote work common for Customer Success positions?
Yes – over 70% of current listings allow full remote or hybrid arrangements. Successful remote CS roles require strong asynchronous communication, proficiency with collaboration tools (Slack, Teams), and experience using cloud‑based CS platforms like Gainsight and Intercom.
What career progression paths exist within Customer Success?
Typical trajectories start with Customer Success Representative, progress to Customer Success Manager, then to Senior CS Manager or CS Ops Analyst. From there, professionals can move into Enterprise CS Lead, Director of Customer Success, and ultimately VP or Chief Customer Officer. Each step adds responsibility for larger account portfolios, strategic initiatives, and cross‑department leadership.
What industry trends are shaping the future of Customer Success?
The shift toward AI‑powered customer support, predictive churn analytics, and data‑driven health scoring is accelerating. SaaS and fintech companies increasingly embed CS teams into product development pipelines. Automation of onboarding workflows, integration of customer feedback into roadmap decisions, and a focus on customer advocacy programs are defining the next wave of CS excellence.

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