Customer Success Jobs in New York City, NY

938,946 open positions · Updated daily

Looking for Customer Success jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Customer Success position in the New York City, NY area.

Lead Product Manager, Mobile Push

Company: Attentive

Location: New York City, NY

Posted Jan 26, 2025

Attentive is an AI-powered mobile marketing platform that enables brands to personalize consumer engagement, driving higher recurring revenue and maximizing campaign performance. The platform activates real-time data from multiple channels and advanced AI to personalize content, tone, and timing. Attentive has been recognized by Deloitte's Fast 500, LinkedIn's Top Startups, and Forbes Cloud 100. The company is seeking a Product Leader to spearhead the strategic development of their Mobile Push product, a critical new channel. The ideal candidate should have 6+ years of experience as a Product Manager, be research-focused, customer-obsessed, and have a deep understanding of enterprise GTM strategies and their intersection with product development.

Entry-Level Commercial Real Estate

Company: Marcus & Millichap

Location: Salt Lake City, UT

Posted Jan 26, 2025

Marcus & Millichap, the nation's largest commercial real estate investment sales firm, is hiring entry-level agents for remote onboarding and training. The role offers significant earning potential, thorough training, mentorship, and coaching. Agents will research, prospect, network, and negotiate deals, with no real estate experience or license required for the initial interview. The firm's proven agent development model provides long-term career growth opportunities.

Frequently Asked Questions

What are typical salary ranges for Customer Success roles at different seniority levels?
Entry‑level Customer Success Representatives earn $55k–$70k annually, including modest performance bonuses. Mid‑level Customer Success Managers command $70k–$100k plus renewal‑based incentives. Senior leaders such as CS Directors or VP of Success often reach $100k–$150k, with significant equity and bonus potential tied to company growth.
Which skills and certifications are most valuable for advancing in Customer Success?
Core skills include data analytics (SQL, Excel), CRM mastery (Salesforce Service Cloud, Zendesk), NPS and CSAT analysis, and stakeholder communication. Certifications such as Gainsight Certified Success Manager, Totango Certified Practitioner, or Customer Success Foundation (CSF) enhance credibility. Proven expertise in automation tools (Zapier, HubSpot) and cloud platforms (AWS, Azure) also boosts career prospects.
Is remote work common for Customer Success positions?
Yes – over 70% of current listings allow full remote or hybrid arrangements. Successful remote CS roles require strong asynchronous communication, proficiency with collaboration tools (Slack, Teams), and experience using cloud‑based CS platforms like Gainsight and Intercom.
What career progression paths exist within Customer Success?
Typical trajectories start with Customer Success Representative, progress to Customer Success Manager, then to Senior CS Manager or CS Ops Analyst. From there, professionals can move into Enterprise CS Lead, Director of Customer Success, and ultimately VP or Chief Customer Officer. Each step adds responsibility for larger account portfolios, strategic initiatives, and cross‑department leadership.
What industry trends are shaping the future of Customer Success?
The shift toward AI‑powered customer support, predictive churn analytics, and data‑driven health scoring is accelerating. SaaS and fintech companies increasingly embed CS teams into product development pipelines. Automation of onboarding workflows, integration of customer feedback into roadmap decisions, and a focus on customer advocacy programs are defining the next wave of CS excellence.

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