Customer Success Jobs in New York City, NY

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Looking for Customer Success jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Customer Success position in the New York City, NY area.

Staff Software Engineer, Franchise Suite

Company: Square

Location: New York City, NY

Posted Jan 25, 2025

Square, a global technology company focusing on financial services, is seeking a Staff Software Engineer to join its Franchise Suite organization. The role involves identifying technical end states, driving impact through leadership, refactoring systems, and partnering with various teams. The ideal candidate should have 8+ years of experience in building and operating quality software, with a strong background in NodeJS, NestJS, Typescript, Java, React, and MongoDB. Square is committed to building an inclusive economy and workplace, offering competitive pay and benefits.

Technical Success Specialist

Company: Bubble

Location: New York City, NY

Posted Jan 25, 2025

Bubble is a revolutionary no-code platform that enables users to build complex web applications without coding. With a user base of over 3 million in 100 countries, Bubble has raised a $100 million Series A and is one of the fastest-growing companies in the New York tech ecosystem. The Technical Success team, which acts as technical advisors and problem solvers for key customers, is seeking a high-achieving recent college graduate to support the sales team, participate in video calls with prospects, and provide consultative guidance. The ideal candidate should embody Bubble's values, have customer-facing experience, and possess strong technical skills.

Frequently Asked Questions

What are typical salary ranges for Customer Success roles at different seniority levels?
Entry‑level Customer Success Representatives earn $55k–$70k annually, including modest performance bonuses. Mid‑level Customer Success Managers command $70k–$100k plus renewal‑based incentives. Senior leaders such as CS Directors or VP of Success often reach $100k–$150k, with significant equity and bonus potential tied to company growth.
Which skills and certifications are most valuable for advancing in Customer Success?
Core skills include data analytics (SQL, Excel), CRM mastery (Salesforce Service Cloud, Zendesk), NPS and CSAT analysis, and stakeholder communication. Certifications such as Gainsight Certified Success Manager, Totango Certified Practitioner, or Customer Success Foundation (CSF) enhance credibility. Proven expertise in automation tools (Zapier, HubSpot) and cloud platforms (AWS, Azure) also boosts career prospects.
Is remote work common for Customer Success positions?
Yes – over 70% of current listings allow full remote or hybrid arrangements. Successful remote CS roles require strong asynchronous communication, proficiency with collaboration tools (Slack, Teams), and experience using cloud‑based CS platforms like Gainsight and Intercom.
What career progression paths exist within Customer Success?
Typical trajectories start with Customer Success Representative, progress to Customer Success Manager, then to Senior CS Manager or CS Ops Analyst. From there, professionals can move into Enterprise CS Lead, Director of Customer Success, and ultimately VP or Chief Customer Officer. Each step adds responsibility for larger account portfolios, strategic initiatives, and cross‑department leadership.
What industry trends are shaping the future of Customer Success?
The shift toward AI‑powered customer support, predictive churn analytics, and data‑driven health scoring is accelerating. SaaS and fintech companies increasingly embed CS teams into product development pipelines. Automation of onboarding workflows, integration of customer feedback into roadmap decisions, and a focus on customer advocacy programs are defining the next wave of CS excellence.

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