Customer Success Jobs in New York City, NY

938,946 open positions · Updated daily

Looking for Customer Success jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Customer Success position in the New York City, NY area.

Retail Shop Associates, NYC

Company: Equinox

Location: New York, NY

Posted Jan 25, 2025

SAP Consultant PP

Company: Kyndryl

Location: Mexico City, Mexico / Remote

Posted Jan 25, 2025

System Account Manager

Company: Waters

Location: Changshu City, China

Posted Jan 25, 2025

Pharmacy Technician

Company: CVS Health

Location: Boulder City, NV

Posted Jan 25, 2025

Food Service Worker Lead

Company: Aramark

Location: Jefferson City, MO

Posted Jan 25, 2025

Field Service Junior Engineer

Company: Hitachi Energy

Location: Kuwait City, Kuwait

Posted Jan 25, 2025

Government Relations Sr Manager

Company: Diageo

Location: Mexico City, Mexico

Posted Jan 25, 2025

Senior Analyst, Audit

Company: Warner Bros. Discovery

Location: Mexico City, Mexico

Posted Jan 25, 2025

Frequently Asked Questions

What are typical salary ranges for Customer Success roles at different seniority levels?
Entry‑level Customer Success Representatives earn $55k–$70k annually, including modest performance bonuses. Mid‑level Customer Success Managers command $70k–$100k plus renewal‑based incentives. Senior leaders such as CS Directors or VP of Success often reach $100k–$150k, with significant equity and bonus potential tied to company growth.
Which skills and certifications are most valuable for advancing in Customer Success?
Core skills include data analytics (SQL, Excel), CRM mastery (Salesforce Service Cloud, Zendesk), NPS and CSAT analysis, and stakeholder communication. Certifications such as Gainsight Certified Success Manager, Totango Certified Practitioner, or Customer Success Foundation (CSF) enhance credibility. Proven expertise in automation tools (Zapier, HubSpot) and cloud platforms (AWS, Azure) also boosts career prospects.
Is remote work common for Customer Success positions?
Yes – over 70% of current listings allow full remote or hybrid arrangements. Successful remote CS roles require strong asynchronous communication, proficiency with collaboration tools (Slack, Teams), and experience using cloud‑based CS platforms like Gainsight and Intercom.
What career progression paths exist within Customer Success?
Typical trajectories start with Customer Success Representative, progress to Customer Success Manager, then to Senior CS Manager or CS Ops Analyst. From there, professionals can move into Enterprise CS Lead, Director of Customer Success, and ultimately VP or Chief Customer Officer. Each step adds responsibility for larger account portfolios, strategic initiatives, and cross‑department leadership.
What industry trends are shaping the future of Customer Success?
The shift toward AI‑powered customer support, predictive churn analytics, and data‑driven health scoring is accelerating. SaaS and fintech companies increasingly embed CS teams into product development pipelines. Automation of onboarding workflows, integration of customer feedback into roadmap decisions, and a focus on customer advocacy programs are defining the next wave of CS excellence.

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