Customer Success Jobs in Remote

Positions 277,662 Updated daily

Looking for Customer Success jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Success position in the Remote area.

Senior Engineering Manager - Navigation SDK & Apps

Company: Mapbox

Location: Remote

Posted Nov 21, 2025

Mapbox is a leading real-time location platform that provides tools for navigation, mapping, and location-aware applications. The company has over 4 million registered developers and offers flexible, secure, and privacy-compliant solutions. The Navigation team at Mapbox develops web services for navigation initiatives in consumer, automotive, and logistics verticals, and is revolutionizing in-car experiences with technology.

Associate Solutions Engineer

Company: Qualia

Location: Remote

Posted Nov 21, 2025

Qualia is a leading B2B real estate technology company that provides a simple, secure, and enjoyable home buying and selling experience. They offer SMB and Enterprise products that bring together users from across the real estate ecosystem onto a single shared digital closing platform. Qualia is seeking a passionate and motivated Associate Solutions Engineer to join their growing team and support SMB and MidMarket sales teams.

Head of Operations

Company: Warp

Location: Remote

Posted Nov 21, 2025

Warp, a fast-growing startup, is seeking an experienced Head of Operations to oversee operational needs and identify business opportunities. The role involves serving as a trusted advisor to the CEO, managing nascent functions, hiring functional leaders, leading cross-functional projects, and partnering with the CEO on key initiatives. The ideal candidate has 5+ years of senior leadership experience, strong project management skills, and a bias to action.

Senior Manager - Community and Social Engagement

Company: Monarch Money

Location: Remote

Posted Nov 21, 2025

Monarch is a personal finance platform aiming to simplify financial complexity, offering a remote work environment with competitive benefits and a focus on community engagement. They seek a Sr Manager to drive growth through social media and community strategies.

Staff Machine Learning Engineer - Community Support Engineering

Company: Airbnb

Location: Remote

Posted Nov 21, 2025

The text discusses the Community Support Products (CSP) Machine Learning team at Airbnb, which is responsible for driving customer support initiatives using generative AI technologies. The team develops and enhances various AI models, ML services, and tools to provide an intelligent, scalable, and exceptional service experience. The role requires a PhD or Masters degree in CS or equivalent experience, 6+ years of ML engineering experience, and a deep passion for building efficient and scalable ML-powered products. The team values diversity and inclusion, and Airbnb is committed to providing a disability-inclusive application and interview process.

Machine Learning Solutions Architect

Company: phData

Location: Remote

Posted Nov 22, 2025

The job description outlines the role of a Machine Learning Solutions Architect at phData. The position involves designing and implementing data solutions, providing thought leadership, and working with data scientists to deploy machine learning models. The ideal candidate should have extensive experience in machine learning engineering, software engineering, or data engineering, along with expertise in programming languages like Python, Scala, and Java. The role requires strong communication skills, the ability to build and operate robust data pipelines, and experience with big data ecosystem products and cloud architecture.

Senior Solutions Architect - Optimization

Company: D-Wave Quantum

Location: Remote

Posted Nov 21, 2025

The role is for a Senior Solution Architect to build and deliver quantum optimization solutions for customer applications. The position involves working with delivery leads, application developers, and other solutions architects. The ideal candidate has a master's or PhD in a technical field, 5+ years of experience with Python, and experience working with external customers to identify requirements and consult on solutions to complex business problems.

Senior Software Engineer - Webflow Cloud

Company: Webflow

Location: Remote

Posted Nov 21, 2025

Webflow is a platform that combines visual development, content management, AI-driven personalization, hosting, and analytics. It aims to empower teams to build, manage, and optimize websites and web apps. The company is looking for a Senior Software Engineer to join their Webflow Cloud team, which is responsible for a new product that allows customers to deploy fully operational web apps on their Webflow-hosted domains.

Design Director

Company: Metalab

Location: Remote

Posted Nov 21, 2025

The text is a job description for a Design Director role at Metalab, a company that partners with clients to create impactful products. The role involves leading design teams, collaborating with cross-functional partners, and driving design excellence. The ideal candidate should have strong technical expertise in UX design, visual design, product strategy, and research, as well as leadership skills to mentor and develop design teams.

Staff Frontend Software Engineer - Reddit Answers

Company: Reddit

Location: Remote

Posted Nov 21, 2025

Reddit is expanding its teams and seeking talented individuals for a remote-friendly role in the Reddit Answers product space. The role involves ideating, designing, building, and scaling products with a focus on the web platform. The company offers comprehensive benefits and a competitive pay range.

Interstate Tractor Trailer Transportation Claims Resolution Specialist: Auto Physical and Property Damage

Company: Reserv

Location: Remote

Posted Nov 22, 2025

Reserv is an insurtech company focused on automating manual tasks in claims processing using AI and automation technology. They are seeking highly organized and customer-focused Transportation Physical Damage Claims Adjusters to join their team. The company values diversity, empathy, and continuous learning, and offers a generous benefits package.

Senior Customer Success Manager (Full Cycle)

Company: Vidyard

Location: Remote

Posted Nov 21, 2025

Vidyard is a leading provider of AI-powered video solutions for modern revenue teams. The company is looking for a Senior Customer Success Manager to join their team and focus on stabilizing at-risk accounts, driving renewals, and transitioning healthy accounts to the growth team. The role involves building a derisking motion, creating success plans, and collaborating with various teams to remove friction and drive revenue outcomes.

Frequently Asked Questions

What are typical salary ranges for Customer Success roles at different seniority levels?
Entry‑level Customer Success Representatives earn $55k–$70k annually, including modest performance bonuses. Mid‑level Customer Success Managers command $70k–$100k plus renewal‑based incentives. Senior leaders such as CS Directors or VP of Success often reach $100k–$150k, with significant equity and bonus potential tied to company growth.
Which skills and certifications are most valuable for advancing in Customer Success?
Core skills include data analytics (SQL, Excel), CRM mastery (Salesforce Service Cloud, Zendesk), NPS and CSAT analysis, and stakeholder communication. Certifications such as Gainsight Certified Success Manager, Totango Certified Practitioner, or Customer Success Foundation (CSF) enhance credibility. Proven expertise in automation tools (Zapier, HubSpot) and cloud platforms (AWS, Azure) also boosts career prospects.
Is remote work common for Customer Success positions?
Yes – over 70% of current listings allow full remote or hybrid arrangements. Successful remote CS roles require strong asynchronous communication, proficiency with collaboration tools (Slack, Teams), and experience using cloud‑based CS platforms like Gainsight and Intercom.
What career progression paths exist within Customer Success?
Typical trajectories start with Customer Success Representative, progress to Customer Success Manager, then to Senior CS Manager or CS Ops Analyst. From there, professionals can move into Enterprise CS Lead, Director of Customer Success, and ultimately VP or Chief Customer Officer. Each step adds responsibility for larger account portfolios, strategic initiatives, and cross‑department leadership.
What industry trends are shaping the future of Customer Success?
The shift toward AI‑powered customer support, predictive churn analytics, and data‑driven health scoring is accelerating. SaaS and fintech companies increasingly embed CS teams into product development pipelines. Automation of onboarding workflows, integration of customer feedback into roadmap decisions, and a focus on customer advocacy programs are defining the next wave of CS excellence.

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