Customer Success Jobs in USA

Positions 244,340 Updated daily

Looking for Customer Success jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Success position in the USA area.

Customer Support Manager (Tier 1)

Company: Fortive

Location: USA

Posted Jan 06, 2026

The text describes job responsibilities involving team management, customer support standards, communication protocols, and required qualifications for a leadership role in customer service. It outlines both operational procedures and skill requirements for the position.

Director - Value Based Care Partnerships

Company: iRhythm

Location: USA

Posted Jan 06, 2026

iRhythm seeks a strategic sales leader to drive value-based care initiatives, offering career growth and impactful work in digital health. The role involves enterprise account management, executive engagement, and collaboration across teams with competitive compensation.

Customer Success - Enterprise

Company: ElevenLabs

Location: USA

Posted Jan 06, 2026

ElevenLabs is a leading audio AI company with rapid growth and innovative solutions. They focus on creating accessible audio technologies and offer impactful roles with global opportunities. The job description emphasizes hands-on execution, customer success, and AI-driven outcomes.

Frequently Asked Questions

What are typical salary ranges for Customer Success roles at different seniority levels?
Entry‑level Customer Success Representatives earn $55k–$70k annually, including modest performance bonuses. Mid‑level Customer Success Managers command $70k–$100k plus renewal‑based incentives. Senior leaders such as CS Directors or VP of Success often reach $100k–$150k, with significant equity and bonus potential tied to company growth.
Which skills and certifications are most valuable for advancing in Customer Success?
Core skills include data analytics (SQL, Excel), CRM mastery (Salesforce Service Cloud, Zendesk), NPS and CSAT analysis, and stakeholder communication. Certifications such as Gainsight Certified Success Manager, Totango Certified Practitioner, or Customer Success Foundation (CSF) enhance credibility. Proven expertise in automation tools (Zapier, HubSpot) and cloud platforms (AWS, Azure) also boosts career prospects.
Is remote work common for Customer Success positions?
Yes – over 70% of current listings allow full remote or hybrid arrangements. Successful remote CS roles require strong asynchronous communication, proficiency with collaboration tools (Slack, Teams), and experience using cloud‑based CS platforms like Gainsight and Intercom.
What career progression paths exist within Customer Success?
Typical trajectories start with Customer Success Representative, progress to Customer Success Manager, then to Senior CS Manager or CS Ops Analyst. From there, professionals can move into Enterprise CS Lead, Director of Customer Success, and ultimately VP or Chief Customer Officer. Each step adds responsibility for larger account portfolios, strategic initiatives, and cross‑department leadership.
What industry trends are shaping the future of Customer Success?
The shift toward AI‑powered customer support, predictive churn analytics, and data‑driven health scoring is accelerating. SaaS and fintech companies increasingly embed CS teams into product development pipelines. Automation of onboarding workflows, integration of customer feedback into roadmap decisions, and a focus on customer advocacy programs are defining the next wave of CS excellence.

Related Pages

© 2026 Job Transparency. All rights reserved.