Customer Success Jobs in USA

244,099 open positions · Updated daily

Looking for Customer Success jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Success position in the USA area.

Learning & Experience Program Manager

Company: Restaurant365

Location: USA

Posted Dec 13, 2024

Restaurant365 is a SaaS company disrupting the restaurant industry, offering a cloud-based platform for accounting and backoffice operations. The company values empowering team members, continuous improvement, and creating high-impact experiences. The Program Manager Learning & Experience role involves designing and executing scalable people programs, driving employee growth, and fostering community engagement. The ideal candidate is a creative problem solver with experience in PMO, learning and development, performance management, or career development.

Support Engineer

Company: Entersekt

Location: USA

Posted Dec 13, 2024

The text describes a job posting for a Support Engineer at Entersekt, a company that provides mobile authentication, app security, and payments enablement technology. The role involves managing technical inquiries, troubleshooting complex issues, and working closely with clients and developers to provide exceptional client communications. The ideal candidate should have a problem-solving skill, a passion for technology, and excellent communication skills.

Onboarding Manager - Weekend Coverage

Company: Mercury

Location: USA

Posted Dec 13, 2024

Mercury is a financial technology company building a banking stack for startups. They have grown to over 100,000 startups and small businesses since launching in 2019. They are looking for an Onboarding lead to join their team as they continue to scale. The role involves managing a team of specialists, creating efficient processes, and overseeing project execution. The company is a financial technology company, not a bank, and provides banking services through Choice Financial Group and Evolve Bank & Trust®.

Senior Site Reliability Engineer

Company: Rubrik

Location: USA

Posted Dec 13, 2024

The text describes a role in Information Security at Rubrik, a company committed to diversity, equity, and inclusion. The role involves building and managing security solutions, managing security technologies, and ensuring data governance and sharing relationships with third parties. The position carries special Security and Privacy Responsibilities for protecting the US Federal Governments interests.

Staff Product Designer - Banking Experience

Company: Mercury

Location: USA

Posted Dec 13, 2024

George Nelson's Kirkpatrick House, designed in the 1950s, is a long-lasting piece that prioritizes livability over appearance. Mercury, a financial technology company, is looking for a staff product designer to help define and shape their core banking products. The role involves collaborating with cross-functional partners, working on improving the customer experience, and designing banking experiences that scale seamlessly.

Lead, QA Automation

Company: AssistRx

Location: USA

Posted Dec 13, 2024

The text describes a role for a QA Automation Engineer with extensive experience in test delivery, RESTful web services, and microservice architecture. The candidate should have strong communication skills, be a team player, and have experience in Atlassian tools like JIRA and Confluence. They should also have expert-level understanding of test automation frameworks and experience with API testing. The role requires building test frameworks, reviewing workflows, and leading a team. The company offers a supportive environment, competitive pay, and benefits.

Senior Solutions Engineer

Company: Twilio

Location: USA

Posted Dec 13, 2024

Twilio is seeking a Senior Solutions Engineer to join their remote team. The role involves partnering with Account Executives to execute presales activities, becoming an expert in Segments products, leading technical evaluations with prospects, and acting as a trusted advisor to customers. The company values diverse experiences and encourages applicants with alternative experiences to apply. The role is remote and not eligible for hire in certain locations. Twilio offers competitive pay, generous time off, healthcare, and retirement savings.

Lead Customer Success Manager

Company: Clari

Location: USA

Posted Dec 13, 2024

Clari is seeking a passionate Principal Customer Success Manager to join their enterprise team. The role involves building strategic partnerships with enterprise customers, collaborating with other teams to set them up for success, and acting as a trusted strategic advisor to optimize revenue processes with Clari. The position is fully remote and offers competitive wages, benefits, and a supportive culture.

Senior Machine Learning Engineer

Company: General Motors

Location: USA

Posted Dec 13, 2024

The Senior ML Engineer will be responsible for building and scaling the LiftIQ Marketing Experimentation and Optimization Platform. They will collaborate with cross-functional teams and stakeholders to ensure business acceptance of models, metrics, visualization, and experiment performance. The role requires strong programming skills in Python, Spark, and expertise in Machine Learning Algorithms and Techniques. The candidate must have 5+ years of experience in full-stack software development, machine learning, data science, or quantitative insights. They should also have experience leading technical teams and managing stakeholders.

Sr. Program Manager, Compounding

Company: Himshers

Location: USA

Posted Dec 13, 2024

Hims amp Hers Health Inc is a leading health and wellness platform on a mission to help the world feel great through better health. They are revolutionizing telehealth for providers and their patients alike, offering nonprescription products and access to highly personalized prescription solutions for various conditions. The role described is for project-based work as a Senior Program Manager Compounding, responsible for supporting all Hims amp Hers RX compounded drug product launches across the organization.

Regional Director, Mid-Market Sales - Segment

Company: Twilio

Location: USA

Posted Dec 13, 2024

Twilio is seeking a Regional Sales Director MidMarket to lead a team of Account Executives in driving opportunities through the entire sales cycle. The right candidate is passionate about coaching, career development, new logo acquisition, and scaled customer expansion. The role involves managing a team, driving the sales process, executing GTM strategies, and engaging with high-growth technology companies.

Senior Brand Media Manager

Company: Gusto, Inc.

Location: USA

Posted Dec 13, 2024

The role involves strategizing, executing, and optimizing best-in-class brand media campaigns to drive brand awareness and customer acquisition metrics. This includes developing media resource allocation, owning campaigns from end-to-end, driving development of target audience and consumption habits, managing budget, and driving continuous improvements. The role also involves leading media agency partners, driving reporting on campaign effectiveness, and working closely with internal teams.

Frequently Asked Questions

What are the typical salary ranges for Customer Success roles at different seniority levels?
Entry‑level CSMs earn $55k–$70k, mid‑level (2–5 yrs) $70k–$90k, senior (5+ yrs) $90k–$120k, and Director/VP roles $120k–$160k+ in the U.S., with higher ranges in tech hubs.
What skills and certifications are most valuable for Customer Success professionals?
Proficiency in Gainsight, Totango, or Zendesk, data analysis with SQL or Excel, strong communication, and certifications like Gainsight Certified Success Manager (GCSM) or Certified Customer Success Manager (CCSM) boost credibility.
Are Customer Success positions available for remote work?
Yes—over 80% of openings allow full‑time remote or hybrid arrangements, especially in SaaS, fintech, and e‑commerce sectors. Remote roles often require 24/7 availability for global accounts.
What career progression paths exist within Customer Success?
Typical progression moves from Onboarding Specialist to CSM, then to Senior CSM or Account Manager, followed by Customer Success Manager Lead, Director, and VP of Customer Success, with each step adding strategic and budget‑ownership responsibilities.
What are the current industry trends shaping Customer Success?
Trends include AI‑driven health metrics, proactive churn prevention, cross‑sell automation, and the rise of Customer Success Ops teams that focus on process scale and data governance.

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