Customer Success Jobs in USA

244,099 open positions · Updated daily

Looking for Customer Success jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Success position in the USA area.

Director of Strategy and Planning

Company: Grafana Labs

Location: USA

Posted Nov 20, 2025

The Director of Strategy & Planning role at Grafana's GTM organization involves establishing standard reports, analyzing business performance, setting operational targets, and driving planning processes. The ideal candidate should have 7+ years of experience in strategy and operations, strong analytical skills, excellent communication abilities, and familiarity with sales methodologies and tools like Salesforce CPQ, Tableau, and Salesforce.

Web Designer

Company: Truv

Location: USA

Posted Nov 20, 2025

Truv is a company that aims to simplify verifications for everyone, saving billions of dollars and hours. They are a remote-first, well-funded startup with a small but mighty team of experienced engineers, product managers, and business folks. They are looking for a visual designer to create compelling designs across various channels and collaborate with cross-functional teams.

Vendor Operations Associate

Company: Stripe

Location: USA

Posted Nov 20, 2025

Stripe is a financial infrastructure platform that enables businesses to accept payments and grow revenue. The Vendor Operations Associate role supports the Global Sales team by managing business reviews, sales reporting, process optimization, and strategic administrative tasks. The ideal candidate has 3+ years of experience in sales operations, strong analytical skills, and proficiency with CRM platforms.

Director II/Senior Director - Enterprise AI/ML Technology Product Management

Company: Liberty Mutual Insurance

Location: USA

Posted Nov 20, 2025

The role of Director IISenior Director Enterprise AIML Technology Product Management at Liberty Mutual involves leading a team of Product Managers to drive the company's next-generation AIML infrastructure. The Enterprise Data & Data Science Product team provides centralized support and expertise to data science teams across the organization, focusing on developing best-in-class AIML technologies and supporting enterprise AI programs. The position requires a deep understanding of AIML, proven product management experience, strategic agility, collaboration and influence, and visionary leadership.

Director - Quality & Support

Company: Dscout

Location: USA

Posted Nov 20, 2025

Dscout is a leading UX research platform trusted by top brands in finance, healthcare, consumer goods, and tech. They are transforming their platform to be AI-first and are looking for a leader to build a new Quality and Support organization from scratch. The role involves defining processes, establishing metrics, and creating a culture of continuous improvement. Dscout offers a competitive compensation package, benefits, and a remote work stipend.

VP - Professional Services

Company: Finalsite

Location: USA

Posted Nov 20, 2025

Finalsite promotes its K12 school platform and VP of Professional Services role with remote work opportunities. The position involves strategic leadership, client engagement, and operational excellence. The company emphasizes client-centric approaches, equal opportunity, and remote employment for U.S. residents.

Engineering Manager - Database Reliability, Scalability & Operations

Company: GitLab

Location: USA

Posted Nov 20, 2025

The role of Engineering Manager for the Database Reliability Scale & Operations team at GitLab involves building and leading a world-class team to drive the company's database strategy and operations. The manager will be a strategic thinker with strong opinions on database architecture, data store selection, and cost optimization, while collaborating cross-functionally and making decisions in the best interest of the company and team. The role combines technical leadership with people management, setting objective goals, enforcing healthy database practices, and acting as a force multiplier for the team. The team focuses on owning the reliability, scalability, performance, and security of the PostgreSQL database engine and its supporting services.

Enterprise Account Executive

Company: Grow Therapy

Location: USA

Posted Nov 20, 2025

The Enterprise Account Executive Physician Partnerships role at Grow Therapy focuses on expanding access to high-quality behavioral health care by building partnerships with health systems, medical groups, and large PCP organizations. The role involves identifying, pursuing, and closing partnerships, attending industry events, leading the sales process, collaborating with cross-functional teams, and serving as a trusted advisor to physician leaders. It requires 4+ years of B2B sales experience, healthcare or digital health sales experience, and the ability to navigate complex organizational structures and manage multiple deals.

Account Executive - Federal

Company: Figma

Location: USA

Posted Nov 20, 2025

This job description highlights a role driving sales for Figma's Federal clients, offering career growth, networking opportunities, and a competitive salary package. The position emphasizes relationship-building, strategic account planning, and collaboration with cross-functional teams, while showcasing Figma's benefits including equity, health benefits, and performance incentives.

Senior Software Engineer - Identity & Security Products

Company: Twilio

Location: USA

Posted Nov 20, 2025

This job posting seeks a senior software engineer to design and build Twilios Identity and Security solutions, emphasizing innovation, security, and scalability. The role involves collaboration with cross-functional teams, mentorship, and contributing to technical roadmaps. Qualifications include experience with distributed systems, cloud infrastructure, and security protocols. The position offers competitive compensation, remote work flexibility, and comprehensive benefits.

Senior Account Executive New Business ISV

Company: Twilio

Location: USA

Posted Nov 20, 2025

The job posting is for a Senior ISV New Business Account Executive at Twilio, focusing on supporting the growth of messaging, voice, and email business with Independent Software Vendors (ISVs) in North America. The role involves driving new business processes, developing customer engagement use cases, and collaborating cross-functionally with various teams. The position requires extensive experience in major account or strategic sales, analytical account development, and a track record of delivering market-driven results.

Senior Site Reliability Engineer

Company: ScienceLogic

Location: USA

Posted Nov 20, 2025

ScienceLogic is seeking a Senior or Principal Site Reliability Engineer to lead design and build secure systems for a new AI product in SaaS, aiming for 99.99% uptime. The role involves designing, automating, testing, and monitoring cloud-native technologies, collaborating across the organization, and taking responsibility for platform availability and performance.

Frequently Asked Questions

What are the typical salary ranges for Customer Success roles at different seniority levels?
Entry‑level CSMs earn $55k–$70k, mid‑level (2–5 yrs) $70k–$90k, senior (5+ yrs) $90k–$120k, and Director/VP roles $120k–$160k+ in the U.S., with higher ranges in tech hubs.
What skills and certifications are most valuable for Customer Success professionals?
Proficiency in Gainsight, Totango, or Zendesk, data analysis with SQL or Excel, strong communication, and certifications like Gainsight Certified Success Manager (GCSM) or Certified Customer Success Manager (CCSM) boost credibility.
Are Customer Success positions available for remote work?
Yes—over 80% of openings allow full‑time remote or hybrid arrangements, especially in SaaS, fintech, and e‑commerce sectors. Remote roles often require 24/7 availability for global accounts.
What career progression paths exist within Customer Success?
Typical progression moves from Onboarding Specialist to CSM, then to Senior CSM or Account Manager, followed by Customer Success Manager Lead, Director, and VP of Customer Success, with each step adding strategic and budget‑ownership responsibilities.
What are the current industry trends shaping Customer Success?
Trends include AI‑driven health metrics, proactive churn prevention, cross‑sell automation, and the rise of Customer Success Ops teams that focus on process scale and data governance.

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