Customer Success Jobs in Washington DC

50,146 open positions · Updated daily

Looking for Customer Success jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Success position in the Washington DC area.

Program Analyst - MUST Be A US Citizen with Active Secret Clearance!

Company: EDC Consulting

Location: Washington DC

Posted Jan 31, 2025

EDC Consulting, a small business provider of enterprise solutions and strategic business support to the Federal Government, is seeking a full-time Program Analyst for a hybrid position in Washington DC. The Program Analyst will conduct sensitive high-profile reviews of various programs and personnel, promoting excellence, integrity, and accountability. The role involves developing researchable questions, assessing programs or operations, applying analytical methods, preparing comprehensive reports, and maintaining professionalism and ethical conduct.

Project Analyst/Junior PM

Company: BAE Systems, Inc.

Location: Washington DC

Posted Jan 31, 2025

BAE Systems is recruiting a Project Analyst for a high-profile US Navy weapon system. The ideal candidate should be detail-oriented, a self-starter, and capable of working collaboratively with staff, leadership, and customers. Key responsibilities include data analysis, project planning and monitoring, risk management, communication and collaboration, process improvement, and documentation. Required qualifications include a Bachelor's degree in a related field, 4+ years of experience as a Project Analyst, strong data analysis skills, proficiency in tools like Microsoft Excel, PowerPoint, Jira, and Microsoft Project, and excellent communication skills. Preferred qualifications include PMP or CAPM certification, Power BI or Tableau, and experience supporting Navy SSP Strategic Weapons Systems. The salary range is $81,156 - $137,964. BAE Systems offers comprehensive benefits and a rewarding career in defense and security.

Information System Security Engineer (ISSE) - TS/SCI with Poly

Company: Maxar Technologies

Location: Washington DC

Posted Jan 31, 2025

Maxar Technologies is offering an exciting opportunity for an Information System Security Engineer (ISSE) to join a mission-driven team within a critical intelligence organization. The role involves leading Assessment and Authorization (A&A) and information assurance processes, ensuring secure development and maintenance of tools, and providing consultation on system architecture and data flows. The ideal candidate should have a Bachelor's degree with 8-12 years of relevant experience or a Master's/Doctorate with fewer years of experience. Proven experience in supporting A&A processes, strong understanding of DISA STIGs, and comprehensive knowledge of current security risks, protocols, and best practices are required. Desired qualifications include advanced cyber security certifications, experience with RMF process, familiarity with cloud-hosted systems, proficiency in Red Hat or CentOS Linux, and experience in DevSecOps environments.

Full Stack Developer

Company: Redhorse

Location: Washington DC

Posted Jan 31, 2025

Redhorse Corporation is currently hiring a Full Stack Developer with 5+ years of experience in Java and fullstack software development. The role involves designing, developing, and deploying applications in a hybrid cloud environment, contributing to CICD pipelines, and collaborating in an Agile environment. The developer will work with cutting-edge technologies, making a real impact on national security. Required experience includes clearance, experience with Java, fullstack software development, and ORM or NoSQL databases. Desired experience includes familiarity with Spring Boot, React, NodeJS, MongoDB, and various databases and tools.

Director, Product Marketing

Company: Microstrategy

Location: Washington DC

Posted Jan 31, 2025

MicroStrategy, a leader in enterprise analytics and mobility software, is seeking a Director of Product Marketing. The ideal candidate will have a deep understanding of the enterprise software market, a passion for AI, data, and analytics, and a proven track record in launching and marketing software products. The role involves market analysis, go-to-market planning, positioning and messaging, sales enablement, and content development. Qualifications include a Bachelor's degree in Marketing, Business Engineering, Computer Science, AI, or a related field, MBA preferred, certification in the Pragmatic Institute framework or similar, 7+ years of experience in enterprise software product marketing, deep understanding of the data and analytics market, experience with cloud architectures and AI technologies, and strong strategic thinking, analytical, communication, and project management skills.

Java Developer

Company: Redhorse

Location: Washington DC

Posted Jan 31, 2025

Redhorse Corporation is currently hiring a Java Developer to join their team. The role involves participating in software programming initiatives, developing and directing software system validation and testing methods, and developing prototype and deploying solutions within Commercial Cloud Solutions. The ideal candidate should have significant experience with common Agile practices, Java, JavaScript, Angular, and the software development lifecycle within a DevOps toolset. They should also be well-versed with using version control systems and issue-problem tracking systems. The role offers the opportunity to work on challenging projects that directly impact national security.

Frequently Asked Questions

What are the typical salary ranges for Customer Success roles at different seniority levels?
Entry‑level CSMs earn $55k–$70k, mid‑level (2–5 yrs) $70k–$90k, senior (5+ yrs) $90k–$120k, and Director/VP roles $120k–$160k+ in the U.S., with higher ranges in tech hubs.
What skills and certifications are most valuable for Customer Success professionals?
Proficiency in Gainsight, Totango, or Zendesk, data analysis with SQL or Excel, strong communication, and certifications like Gainsight Certified Success Manager (GCSM) or Certified Customer Success Manager (CCSM) boost credibility.
Are Customer Success positions available for remote work?
Yes—over 80% of openings allow full‑time remote or hybrid arrangements, especially in SaaS, fintech, and e‑commerce sectors. Remote roles often require 24/7 availability for global accounts.
What career progression paths exist within Customer Success?
Typical progression moves from Onboarding Specialist to CSM, then to Senior CSM or Account Manager, followed by Customer Success Manager Lead, Director, and VP of Customer Success, with each step adding strategic and budget‑ownership responsibilities.
What are the current industry trends shaping Customer Success?
Trends include AI‑driven health metrics, proactive churn prevention, cross‑sell automation, and the rise of Customer Success Ops teams that focus on process scale and data governance.

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