Customer Success Jobs in Washington DC

50,146 open positions · Updated daily

Looking for Customer Success jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Success position in the Washington DC area.

Lead Back End (Python, AWS, SQL, ML)

Company: Capital One

Location: Washington DC

Posted Jan 30, 2025

Capital One is seeking a Lead Back End Software Engineer with experience in cloud computing, particularly AWS. The role involves leading technology projects, collaborating with digital product managers, and utilizing various programming languages and tools. The candidate will be responsible for building data pipelines, developing analytical tools, designing reusable modules, and collaborating across functions. The ideal candidate will have a Bachelor's Degree, at least 4 years of software engineering experience, and 1 year of cloud computing experience. Preferred qualifications include a Masters Degree, 7+ years of experience in JavaScript, Java, TypeScript, SQL, Python, or Go, 3+ years of experience with AWS, GCP, or Microsoft Azure, 4+ years of experience in open source frameworks, and 1+ years of people management experience.

Senior Manager, Product Management, Fuse Product

Company: Capital One

Location: Washington DC

Posted Jan 30, 2025

Capital One is seeking a Senior Manager Product Management for Fuse, their internal Governance Risk and Compliance GRC platform. The role involves leading product teams to design and build on this new platform, challenging and reinventing risk management methodology, collaborating with customers to integrate risk into their practices, and transforming risk management using technology. The ideal candidate should be intellectually curious, a communicator and influencer, a doer, passionate and customer-focused, a learner, and a team player. Basic qualifications include a Bachelor's Degree or military experience and at least 5 years of experience in digital product management. Preferred qualifications include a Bachelor's Degree in Computer Science or Engineering, MBA or Masters degree, 3+ years of experience in Agile product management, and 3+ years of experience translating business strategy into consumer-facing digital products.

Program Manager-Communications and Marketing (Federal Programs)

Company: BLN24

Location: Washington DC

Posted Jan 30, 2025

BLN24, an award-winning Management Consulting Firm, is seeking an experienced Program Manager with a strong background in communications and marketing. The ideal candidate will lead cross-functional teams, develop and execute comprehensive communication and marketing programs, and manage resources and risks. BLN24 offers competitive benefits, flexibility, and opportunities for growth in the Washington DC Metro Area.

Senior Consultant

Company: CSA - Careers

Location: Washington DC

Posted Jan 30, 2025

CSA, a federal contractor, is seeking a Senior Consultant with Navy experience to support the ICAM program at PMW 240. The role involves collaborating with the team, developing strategic plans, managing risks, providing expert guidance, and leading a team. The ideal candidate must possess a Secret Clearance, a Bachelor's Degree, 15+ years of experience in Program/Project Management, and strong analytical, communication, and leadership skills.

Salesforce Solutions Architect

Company: CoreSphere, LLC

Location: Washington DC

Posted Jan 30, 2025

CoreSphere is hiring an experienced Solution Architect with extensive Salesforce platform expertise. The role involves translating business requirements into well-architected Salesforce solutions, managing development, testing, and deployment plans, and leading projects through requirements definition, solution design, and build phases. The ideal candidate should have a bachelor's degree in computer science, over 10 years of IT experience, and certifications in Salesforce Admin I, Salesforce PD1, Salesforce PD2, and Salesforce Application Architect. They should also have expertise in Salesforce configuration, customization, and integration, as well as experience with DevOps tools and methodologies.

Manager, Product Management, Fuse Product

Company: Capital One

Location: Washington DC

Posted Jan 30, 2025

Capital One is seeking a Manager Product Management for Fuse, their internal Governance Risk and Compliance GRC platform. The role involves leading a Tech Pod to design and build the platform, collaborating with customers to integrate risk management into their practices, and reimagining risk management through technology. The ideal candidate should be intellectually curious, a communicator and influencer, a doer, passionate and customer-focused, a learner, and a team player. Basic qualifications include a Bachelor's Degree or military experience and at least 3 years of product management experience. Preferred qualifications include a Bachelor's Degree in Computer Science or Engineering, an MBA or Masters degree, and 2+ years of Agile product management experience. The role is eligible for performance-based incentive compensation and offers a comprehensive set of benefits.

Senior Linux Engineer (Flexible Hybrid)

Company: Fannie Mae

Location: Washington DC

Posted Jan 30, 2025

Fannie Mae is a company dedicated to making homeownership possible for millions. They offer an exciting, flexible work environment where employees can grow their careers and use technology to tackle housing challenges. The Cloud Infrastructure Technology Engineering Senior Associate role involves designing and developing moderately complex solutions for IT infrastructure environments, understanding end-to-end performance of IT platforms, drafting policies, and independently monitoring advanced performance metrics. The role requires 2+ years of system engineering experience in a large Linux environment, strong knowledge of AWS services, programming skills, and experience with infrastructure as code tools. Fannie Mae is an equal opportunity employer offering a comprehensive benefits package.

Cyber Intelligence Analyst

Company: Rapid7

Location: Washington DC

Posted Jan 30, 2025

Rapid7 is seeking a Threat Intelligence Analyst to join their Threat Command team. The role involves monitoring alerts, investigating threats, writing findings, researching new tools, assisting internal teams, and communicating with customer advisors. The ideal candidate should have 2+ years of cyber intelligence experience, proficiency in OSINT and HUMINT techniques, technical know-how in extracting threat data, business understanding of corporate security solutions, and excellent interpersonal skills. Rapid7 is a global leader in cybersecurity, committed to making security solutions easier to use and access.

Channel Account Manager – US

Company: BlueVoyant

Location: Washington DC

Posted Jan 30, 2025

BlueVoyant is seeking an experienced Channel Account Manager to build relationships with strategic partners, recruit new ones, and drive revenue growth. The ideal candidate should have a strong background in cybersecurity, business development, and partnership growth. They should be proficient with Salesforce.com and have excellent communication skills. The role involves working closely with sales leadership, marketing, and product teams to develop joint selling and demand generation activities. BlueVoyant is a cybersecurity company with a focus on active prevention and defense across organizations and supply chains.

Project Manager

Company: Love & Company

Location: Washington DC

Posted Jan 30, 2025

This job posting is for a mid-level project management position in the Operations Team. The role involves collaborating with operations team peers, driving project initiation, preparing detailed project estimates and schedules, maintaining project management discipline, and leading relevant client meetings. The ideal candidate should have 2-3 years of project management experience, a track record of delivering projects on time and on budget, and strong interpersonal and organizational skills. Experience with project management software solutions and advanced knowledge of Microsoft Office are required. PMP Certification is desired but not required, and a Bachelor's degree is needed.

Field Sales Account Representative

Company: Grainger

Location: Washington DC

Posted Jan 30, 2025

Grainger, a leading industrial distributor with operations in North America, Japan, and the UK, is seeking a Field Account Representative for the Springfield IL area. The role involves maintaining customer relationships, increasing sales, and reporting on customer interactions. The company offers competitive compensation, benefits, and a supportive work environment. Requirements include 1+ years of sales experience, a high school diploma or equivalent, and a willingness to travel.

Senior Customer Success Manager - Financial Services

Company: Qualtrics

Location: Washington DC

Posted Jan 30, 2025

Qualtrics is seeking a Senior Customer Success Leader for the Financial Services sector. The role involves leading a team of Technical Success Managers, driving business value, and ensuring top-tier customer management. The ideal candidate should have 8+ years of professional experience, 3-5 years of people leadership, and a proven track record in building scalable business operations. They should possess strong prioritization skills, data-driven decision-making abilities, and a passion for coaching and mentoring high-performing team members. The role offers opportunities for growth, a supportive environment, and a comprehensive benefits package.

Frequently Asked Questions

What are the typical salary ranges for Customer Success roles at different seniority levels?
Entry‑level CSMs earn $55k–$70k, mid‑level (2–5 yrs) $70k–$90k, senior (5+ yrs) $90k–$120k, and Director/VP roles $120k–$160k+ in the U.S., with higher ranges in tech hubs.
What skills and certifications are most valuable for Customer Success professionals?
Proficiency in Gainsight, Totango, or Zendesk, data analysis with SQL or Excel, strong communication, and certifications like Gainsight Certified Success Manager (GCSM) or Certified Customer Success Manager (CCSM) boost credibility.
Are Customer Success positions available for remote work?
Yes—over 80% of openings allow full‑time remote or hybrid arrangements, especially in SaaS, fintech, and e‑commerce sectors. Remote roles often require 24/7 availability for global accounts.
What career progression paths exist within Customer Success?
Typical progression moves from Onboarding Specialist to CSM, then to Senior CSM or Account Manager, followed by Customer Success Manager Lead, Director, and VP of Customer Success, with each step adding strategic and budget‑ownership responsibilities.
What are the current industry trends shaping Customer Success?
Trends include AI‑driven health metrics, proactive churn prevention, cross‑sell automation, and the rise of Customer Success Ops teams that focus on process scale and data governance.

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