Customer Success Jobs in Washington DC

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Looking for Customer Success jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Success position in the Washington DC area.

Senior Associate, Full Stack Developer - Capital One Software (Remote)

Company: Capital One

Location: Washington DC

Posted Jan 28, 2025

Capital One is seeking a Full Stack Software Engineer with at least 15 years of experience in software engineering. The role involves collaborating with Agile teams, designing and developing technical solutions, and utilizing various programming languages and technologies. The company offers a competitive salary, comprehensive benefits, and a drug-free workplace. Capital One is an equal opportunity employer committed to diversity and inclusion.

Senior Business Analyst, Channels and Operations

Company: Capital One

Location: Washington DC

Posted Jan 28, 2025

Capital One is seeking a Senior Business Analyst to join their Retail Bank team. The role involves applying strategic and analytical skills to major company challenges, developing and testing strategies that impact the bottom line, and working closely with colleagues across various departments. The ideal candidate will have a quantitative degree, at least 1 year of analysis experience, and preferably a Masters Degree in a relevant field. They should also have experience in statistical model building, market research, SQL querying, business analysis, and consulting. The role offers a competitive salary, performance-based incentives, and a comprehensive benefits package. Capital One is an equal opportunity employer committed to diversity and inclusion.

Database Administrator Senior (ONSITE)

Company: Serigor Inc

Location: Washington DC

Posted Jan 28, 2025

The job posting is for a Senior Database Administrator position in Washington D.C. with a duration of 12 months or more. The role involves supporting the client's databases, enhancing the wellbeing of children by ensuring accurate and timely financial and medical support. The incumbent will design and maintain on-premises SQL Server databases, provide customer support, produce system and custom reports, review technical documentation, oversee enhancements, and recommend improvements. The role also includes planning and implementing projects, ensuring effective use of resources, and contributing to policies. The minimum requirement is a Bachelor's degree in IT or related field with 11 years of experience in database design, SQL, report design, and Microsoft SQL Server Databases.

Territory Manager - DMV

Company: Cutera

Location: Washington DC

Posted Jan 28, 2025

Cutera, a leading global aesthetics device company, is seeking a Territory Manager for the DMV region. The role involves driving sales growth through cold calling, onsite visits, and building relationships with customers. The ideal candidate should have 2+ years of sales experience in aesthetics or medical capital equipment, a strong sales track record, and excellent communication skills. Cutera offers a competitive base salary, uncapped commissions, bonuses, comprehensive benefits, and a company vehicle. Top performers are recognized with the Presidents Club award.

Malware Defense Analyst

Company: Bank of America

Location: Washington DC

Posted Jan 28, 2025

Bank of America is seeking a midlevel candidate with malware analysis and incident response experience. The role involves supporting evaluations of cyber security threats, conducting analyses of the threat environment, and implementing proactive defensive actions. Required skills include understanding of browser exploitation techniques, familiarity with web based technologies, experience with reviewing and analyzing Email Headers, SIEM experience, and technical experience with dynamic analysis tools. Desired skills include end to end Malware analysis experience, incident response using commercial products, digital forensics knowledge, and scripting experience.

VP, MF Operational Risk Management (Flexible Hybrid)

Company: Fannie Mae

Location: Washington DC

Posted Jan 28, 2025

Fannie Mae is seeking a VP of MF Operational Risk Management with 15+ years of experience in risk management, preferably within first or second-line operational risk. The role involves setting the strategy and vision for operational risk management, leading operational compliance, managing a team, and ensuring alignment with divisional strategic priorities. The successful candidate will have strong skills in risk assessment, business insight, relationship management, influencing, governance and compliance, communication, and leadership.

Senior Associate, Strategy and Build – GDI Americas

Company: The Global Development Incubator

Location: Washington DC

Posted Jan 28, 2025

Global Development Incubator (GDI) is seeking a Senior Associate to join their team. The role involves working closely with social leaders, innovators, and entrepreneurs to address global challenges. The Senior Associate will support strategy development, conduct research, and manage projects. They will also engage in donor relations and contribute to GDI's broader knowledge management. The ideal candidate should have an undergraduate degree, 5+ years of related experience, strong analytical skills, and excellent communication abilities.

Project Scheduler (Remote Opportunity)

Company: VetsEZ

Location: Washington DC

Posted Jan 28, 2025

VetsEZ is looking for an experienced remote Project Scheduler to manage and maintain project schedules for IT initiatives. The Project Scheduler will collaborate with project managers, technical teams, and stakeholders to develop, monitor, and update detailed schedules. Responsibilities include developing project schedules, tracking progress, communicating status reports, monitoring resource allocation, conducting critical path analyses, and ensuring project timelines are met. The candidate must have a Bachelor's degree in project management or a related field, at least two years of experience as a project scheduler, proficiency in scheduling tools, and strong analytical, organizational, and communication skills. Additional qualifications include experience with the Department of Veterans Affairs or other federal agencies, ability to work in cross-functional teams, and ability to obtain government clearance. Benefits include medical, dental, vision, 401k with employer match, PTO, corporate laptop, and training opportunities.

Account Executive, Screening - Silver Spring ,MD

Company: Guardant Health

Location: Washington DC

Posted Jan 28, 2025

Guardant Health is seeking a field-based Account Executive for their Screening and Early Detection commercial team. The role involves promoting Guardant's cancer screening products, particularly the SHIELD test for colorectal cancer, to healthcare providers in primary care settings. The ideal candidate should have 4+ years of direct experience in healthcare sales, strong communication skills, and the ability to engage in a consultative selling process. The position requires travel within the assigned territory and some travel outside for regional or national meetings. The base salary range for this full-time position is $116,000 to $133,000.

Senior Accountant

Company: Crowell & Moring

Location: Washington DC

Posted Jan 28, 2025

Crowell & Moring LLP, an international law firm, is seeking a Senior Accountant for a highly visible role. The position involves managing critical accounting responsibilities, including cash and banking activities, fixed assets reconciliations, financial statement preparation, and financial analysis. The Senior Accountant will work closely with Finance leaders and internal departments across global offices. Key responsibilities include participating in the month-end close process, preparing and reviewing financial statements, supervising daily cash accounting, and acting as the main Finance point of contact for leases and construction projects. The ideal candidate should have a Bachelor's Degree in Accounting or Finance, a CPA designation is preferred, and a minimum of four years of increasingly responsible experience in public accounting, a blue-chip corporate environment, or a professional services firm. The firm offers a competitive compensation and comprehensive benefits package.

Frequently Asked Questions

What are the typical salary ranges for Customer Success roles at different seniority levels?
Entry‑level CSMs earn $55k–$70k, mid‑level (2–5 yrs) $70k–$90k, senior (5+ yrs) $90k–$120k, and Director/VP roles $120k–$160k+ in the U.S., with higher ranges in tech hubs.
What skills and certifications are most valuable for Customer Success professionals?
Proficiency in Gainsight, Totango, or Zendesk, data analysis with SQL or Excel, strong communication, and certifications like Gainsight Certified Success Manager (GCSM) or Certified Customer Success Manager (CCSM) boost credibility.
Are Customer Success positions available for remote work?
Yes—over 80% of openings allow full‑time remote or hybrid arrangements, especially in SaaS, fintech, and e‑commerce sectors. Remote roles often require 24/7 availability for global accounts.
What career progression paths exist within Customer Success?
Typical progression moves from Onboarding Specialist to CSM, then to Senior CSM or Account Manager, followed by Customer Success Manager Lead, Director, and VP of Customer Success, with each step adding strategic and budget‑ownership responsibilities.
What are the current industry trends shaping Customer Success?
Trends include AI‑driven health metrics, proactive churn prevention, cross‑sell automation, and the rise of Customer Success Ops teams that focus on process scale and data governance.

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