Customer Success Jobs in Washington DC

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Looking for Customer Success jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Success position in the Washington DC area.

Regional Marketing Manager Public Sector

Company: NinjaOne

Location: Washington DC

Posted Jan 27, 2025

NinjaOne is seeking a highly skilled and motivated Public Sector Regional Marketing Manager to join their team. This role offers an exciting opportunity to drive growth in the public sector market, leveraging strategic marketing expertise to develop and execute high-impact campaigns. The successful candidate will work alongside cross-functional teams to shape and influence NinjaOne's public sector strategy, making a real impact on the company's growth trajectory. Key responsibilities include developing and executing strategic marketing plans, identifying trends and opportunities, leading cross-functional teams, building relationships with stakeholders, analyzing campaign performance, managing budgets, representing the company at industry events, collaborating with sales teams, and upholding brand consistency.

Software Engineer

Company: Element (e14s.com)

Location: Washington DC

Posted Jan 27, 2025

Element is a HUBZone-certified consulting firm that partners with government agencies to create meaningful user experiences, fostering local economic development and digital transformation. They offer a supportive culture that values collaboration, creativity, diversity, and inclusion. Employees have the opportunity to work on cutting-edge technology solutions and design intuitive interfaces, making a transformative impact on government service delivery. Key responsibilities include applying engineering principles, participating in code reviews, and collaborating with cross-functional teams. Minimum requirements include a Bachelor's degree in Computer Science or related field, 2+ years of software engineering experience, and proficiency in Java development. Preferred requirements include past web application development experience and familiarity with Scaled Agile Framework® SAFe®.

Advisor Business Analyst - Modeling & Analytics (Open to Remote)

Company: Fannie Mae

Location: Washington DC

Posted Jan 28, 2025

Fannie Mae is seeking a business analyst for its Multi Family Credit Works application team. The role involves developing critical analytics software, interfacing with business users, and translating requirements into software requirements. The ideal candidate will have 6 years of experience in application development lifecycles, strong data analysis skills, and technical proficiency in Oracle stored procedures and advanced querying. A bachelor's degree in a relevant field is required, with an advanced degree preferred. The position offers opportunities for career growth and contributing to the future of the housing industry.

PeopleSoft Engineer - MUST Be US Citizen for FedGov Clearance!

Company: EDC Consulting

Location: Washington DC

Posted Jan 27, 2025

EDC Consulting, a small business provider of enterprise solutions and strategic business support to the Federal Government, is seeking a PeopleSoft Systems Engineer for a remote position on the East Coast. The role involves supporting and leading major initiatives, managing and monitoring systems and infrastructure, and collaborating with other professionals to ensure high-quality deliverables. The ideal candidate should have a minimum of 10 years of experience in developing engineering applications for large federal agencies, with expertise in Windows Server and Red Hat operating systems, Active Directory, and Exchange administration. The position offers a rich corporate culture with driven leadership, an energetic atmosphere, and opportunities for long-term employment and career growth in the FedGov sector.

SAR Signal and Image Process Engineer (MTS/SMTS)

Company: The Aerospace Corporation

Location: Washington DC

Posted Jan 28, 2025

The Aerospace Corporation is a trusted partner to the nation's space programs, offering technical expertise and innovative solutions across satellite launch, ground, and cyber systems for defense, civil, and commercial customers. The Electronics and Sensors Division (ESD) is a world-class engineering and scientific leader in electronics and remote sensing systems. The Radar Processing and Analysis Department (RPAD) within ESD specializes in Synthetic Aperture Radar (SAR) image formation, processing, and advanced signal processing. They are seeking SAR Signal and Image Processing Engineers to join their team and contribute to high-impact projects. The role requires a Bachelor's degree in a related technical discipline, relevant radar signal and image processing experience, strong grasp of advanced mathematics, and the ability to obtain a security clearance.

Office Manager

Company: BryceTech

Location: Washington DC

Posted Jan 27, 2025

BryceTech is seeking an experienced Office Manager to support the Department of Health and Human Services Administration for Strategic Preparedness and Response Office of Head of Contracting Activity. The role involves administrative duties, technical support, calendar management, correspondence, travel coordination, and more. The ideal candidate should have a bachelor's degree, 46+ years of experience in an office manager position, and government-related BusinessManagementAdministrative experience. Preferred qualifications include experience supporting acquisition or procurement offices, Federal Managers and Senior Leadership, and strong communication, organizational, and problem-solving skills. BryceTech offers competitive benefits including a comprehensive health plan, 401k plan, and educational reimbursement program.

User Terminal Program Manager - Third-Party Programs

Company: Telesat

Location: Washington DC

Posted Jan 28, 2025

Telesat, a leading global satellite operator, is seeking a UT Program Manager with experience in satellite user terminal technologies. The role involves managing third-party type approval programs, working with external vendors, and ensuring timely delivery of compliant solutions. The ideal candidate should have a Bachelor's degree in engineering, a minimum of 6 years of program management experience, and type approval experience. The position is based in Bethesda, MD, with occasional international travel.

Director of Communications

Company: Crowell & Moring

Location: Washington DC

Posted Jan 27, 2025

Crowell & Moring LLP, an international law firm, is seeking a Director of Communications. The role involves developing and implementing strategic communications, managing firm risk, and enhancing the firm's public profile. Key responsibilities include advising firm leadership, producing high-quality communications, managing PR professionals, and leading the firm's social media program. The ideal candidate should have proven skills in communications, media relations, project management, and people management. A Bachelor's degree, preferably in communications, public relations, journalism, or a related field, and a minimum of 15 years of relevant experience are required. The firm offers a competitive compensation package and a positive, friendly culture.

DevOps Engineer

Company: Element (e14s.com)

Location: Washington DC

Posted Jan 27, 2025

Element is a HUBZone-certified consulting firm that specializes in crafting meaningful user experiences for government customers. They foster local economic development and lead digital transformation in government agencies. The company values collaboration, creativity, diversity, and inclusion, creating a supportive culture where every voice is valued. As a remote-first company based in Washington DC, they offer a position for a DevSecOps Engineer to modernize federal clients' software development and operational processes. The ideal candidate should have a solid understanding of cloud services, DevOps methodologies, and extensive experience with AWS, IaC, and agile tools. Element is an equal opportunity employer committed to building solutions that improve the lives of those who use them.

Senior Cloud Engineer (Remote Opportunity)

Company: VetsEZ

Location: Washington DC

Posted Jan 28, 2025

VetsEZ is offering a remote Azure AWS Cloud Engineer position. The role involves designing, implementing, and managing scalable cloud infrastructure using Azure and AWS, ensuring optimal performance, security, and cost efficiency. Responsibilities include developing cloud architectures, provisioning and managing cloud resources, implementing security measures, monitoring systems, integrating with CI/CD pipelines, and collaborating with development teams. Requirements include a bachelor's degree, relevant certifications, 5+ years of cloud experience, and proficiency in scripting languages. Additional qualifications include understanding of cloud security principles, network concepts, and ability to diagnose complex technical issues. Benefits include medical, dental, vision insurance, 401k with employer match, PTO, corporate laptop, and training opportunities.

Advanced Radar Signal and Image Process Engineer

Company: The Aerospace Corporation

Location: Washington DC

Posted Jan 28, 2025

The Aerospace Corporation is a trusted partner to the nation's space programs, providing technical expertise across all aspects of space. They are seeking experienced SAR Signal and Image Processing Engineers to join their team in Chantilly, VA. The role involves creating and evolving SAR image formation processors, evaluating SAR MTI maritime surveillance and electronic warfare applications, and advancing a portfolio of high-impact projects. The ideal candidate will have a Bachelor's degree in Engineering, Physics, Mathematics, or a related technical discipline, along with substantial experience in radar signal and image processing using MATLAB or Python. The position requires ability to obtain and maintain Top Secret security clearance, and US citizenship is required.

Quality Account Manager (ITSM)

Company: Makpar

Location: Washington DC

Posted Jan 28, 2025

Makpar is a team of innovators and consultants offering services such as Cybersecurity, Cloud Migration, IT Project Management, Agile Transformation, DevSecOps, and Health IT. They are a Great Place to Work™ certified company with recent awards including Fortune Top 100 Small Place to Work, Inc 5000, and Inc Best in Business. Makpar is currently seeking a Quality Account Manager (QAM) for a hybrid position based in Washington DC. The QAM will oversee and manage a federal contract in Continual Service Improvement, Quality Control, and Data Analysis. The role requires a Bachelor's degree, 5+ years of experience in quality assurance, understanding of ServiceNow reporting, and ITIL v4 Foundation Certification. Makpar offers a great benefits package, excellent training, and career development opportunities.

Frequently Asked Questions

What are the typical salary ranges for Customer Success roles at different seniority levels?
Entry‑level CSMs earn $55k–$70k, mid‑level (2–5 yrs) $70k–$90k, senior (5+ yrs) $90k–$120k, and Director/VP roles $120k–$160k+ in the U.S., with higher ranges in tech hubs.
What skills and certifications are most valuable for Customer Success professionals?
Proficiency in Gainsight, Totango, or Zendesk, data analysis with SQL or Excel, strong communication, and certifications like Gainsight Certified Success Manager (GCSM) or Certified Customer Success Manager (CCSM) boost credibility.
Are Customer Success positions available for remote work?
Yes—over 80% of openings allow full‑time remote or hybrid arrangements, especially in SaaS, fintech, and e‑commerce sectors. Remote roles often require 24/7 availability for global accounts.
What career progression paths exist within Customer Success?
Typical progression moves from Onboarding Specialist to CSM, then to Senior CSM or Account Manager, followed by Customer Success Manager Lead, Director, and VP of Customer Success, with each step adding strategic and budget‑ownership responsibilities.
What are the current industry trends shaping Customer Success?
Trends include AI‑driven health metrics, proactive churn prevention, cross‑sell automation, and the rise of Customer Success Ops teams that focus on process scale and data governance.

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