Customer Success Jobs in Washington DC

50,146 open positions · Updated daily

Looking for Customer Success jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Success position in the Washington DC area.

Director of Finance

Company: AIR Communities

Location: Washington DC

Posted Jan 26, 2025

AIR Communities, a leading multifamily real estate company, is seeking a skilled Director of Finance for their East Operations Regional Support office in Bethesda, MD. The role involves supporting cross-functional teams, providing operational insights, and driving key financial initiatives. The ideal candidate should have a Bachelor's degree in Finance, Accounting, Economics, Engineering, Data Science, or a related field, with at least 5+ years of experience in Finance, Accounting, Operations, and Real Estate. They should possess strong financial acumen, expert-level financial modeling experience, and the ability to navigate and collaborate with senior executives. The company offers competitive compensation, including a base salary between $140,000-$160,000 plus a target annual 20% bonus, along with various benefits such as rent discounts, health insurance, 401k plan, paid time off, and opportunities for professional development.

EASE Product Manager, Shopping (Remote-Eligible)

Company: Capital One

Location: Washington DC

Posted Jan 26, 2025

Capital One is seeking a Product Manager for their growing team in Capital One Shopping. The ideal candidate should have a strong background in data analysis, SQL, and emerging technologies. They should be comfortable working with backend products, have a customer-first mindset, and be a strategic thought leader. The role involves leading teams of software and data engineers, understanding enterprise data requirements, and creating a vision and roadmap for the product. The minimum annual salary for this role is $144,000 for remote positions and ranges up to $197,200 for on-site positions in New York City and San Francisco.

Frequently Asked Questions

What are the typical salary ranges for Customer Success roles at different seniority levels?
Entry‑level CSMs earn $55k–$70k, mid‑level (2–5 yrs) $70k–$90k, senior (5+ yrs) $90k–$120k, and Director/VP roles $120k–$160k+ in the U.S., with higher ranges in tech hubs.
What skills and certifications are most valuable for Customer Success professionals?
Proficiency in Gainsight, Totango, or Zendesk, data analysis with SQL or Excel, strong communication, and certifications like Gainsight Certified Success Manager (GCSM) or Certified Customer Success Manager (CCSM) boost credibility.
Are Customer Success positions available for remote work?
Yes—over 80% of openings allow full‑time remote or hybrid arrangements, especially in SaaS, fintech, and e‑commerce sectors. Remote roles often require 24/7 availability for global accounts.
What career progression paths exist within Customer Success?
Typical progression moves from Onboarding Specialist to CSM, then to Senior CSM or Account Manager, followed by Customer Success Manager Lead, Director, and VP of Customer Success, with each step adding strategic and budget‑ownership responsibilities.
What are the current industry trends shaping Customer Success?
Trends include AI‑driven health metrics, proactive churn prevention, cross‑sell automation, and the rise of Customer Success Ops teams that focus on process scale and data governance.

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