Customer Success Jobs in Washington DC

50,146 open positions · Updated daily

Looking for Customer Success jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Success position in the Washington DC area.

Business Development & Outreach Associate

Company: Hive Group LLC

Location: Washington DC

Posted Jan 25, 2025

Hive Group, a leader in federal government solutions, is seeking an Outreach Associate. The role involves operational research, strategic marketing, stakeholder outreach, and process improvement. The candidate must have a degree in related fields, 5+ years of business development experience, and the ability to obtain a security clearance. The position offers a competitive salary and comprehensive benefits. Hive Group is committed to equal opportunity and non-discrimination.

Pharmacy Technician

Company: CVS Health

Location: Washington, DC

Posted Jan 25, 2025

Senior Data Engineer - BankTech

Company: Capital One

Location: Washington DC

Posted Jan 25, 2025

Capital One is seeking a Senior Data Engineer with at least 3 years of experience in application development and 1 year in big data technologies. The role involves collaborating with Agile teams, utilizing various programming languages and cloud-based data warehousing services, and staying updated with tech trends. The ideal candidate should have 5+ years of experience in application development, 2+ years in public cloud, and expertise in distributed data computing tools, NoSQL databases, and UNIX/Linux. The role offers a competitive salary and benefits package, and Capital One is an equal opportunity employer committed to diversity and inclusion.

Frequently Asked Questions

What are the typical salary ranges for Customer Success roles at different seniority levels?
Entry‑level CSMs earn $55k–$70k, mid‑level (2–5 yrs) $70k–$90k, senior (5+ yrs) $90k–$120k, and Director/VP roles $120k–$160k+ in the U.S., with higher ranges in tech hubs.
What skills and certifications are most valuable for Customer Success professionals?
Proficiency in Gainsight, Totango, or Zendesk, data analysis with SQL or Excel, strong communication, and certifications like Gainsight Certified Success Manager (GCSM) or Certified Customer Success Manager (CCSM) boost credibility.
Are Customer Success positions available for remote work?
Yes—over 80% of openings allow full‑time remote or hybrid arrangements, especially in SaaS, fintech, and e‑commerce sectors. Remote roles often require 24/7 availability for global accounts.
What career progression paths exist within Customer Success?
Typical progression moves from Onboarding Specialist to CSM, then to Senior CSM or Account Manager, followed by Customer Success Manager Lead, Director, and VP of Customer Success, with each step adding strategic and budget‑ownership responsibilities.
What are the current industry trends shaping Customer Success?
Trends include AI‑driven health metrics, proactive churn prevention, cross‑sell automation, and the rise of Customer Success Ops teams that focus on process scale and data governance.

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