Customer Success Jobs in Washington DC

50,146 open positions · Updated daily

Looking for Customer Success jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Success position in the Washington DC area.

Endpoint Device Management Engineer

Company: Leidos

Location: Washington, DC

Posted Jan 23, 2025

Cyber Crime Threat Evaluation Manager

Company: Merrill

Location: Washington, DC

Posted Jan 23, 2025

Bank of America is seeking a Cyber Crime Threat Evaluation Manager for a competitive salary range of USD 152,200.00 - 220,000.00 per year. The role involves identifying and assessing cyber threats, analyzing trends, and developing strategies to mitigate cyber attacks. Key responsibilities include threat identification and analysis, risk assessment, collaboration and reporting, and security strategy development. The ideal candidate should have a Bachelor's degree in Cybersecurity, Information Technology, Computer Science, or a related field, and 7+ years of experience in cyber fraud, cyber crime analysis, threat intelligence, or cyber threat evaluation. Strong understanding of cyber crime tactics, techniques, and procedures (TTPs), proficiency in cybersecurity tools, and excellent communication skills are required. Preferred qualifications include experience with law enforcement or legal investigations of cyber crime, and experience in fraud and/or Global Financial Crimes.

Application Systems Analyst

Company: cFocus Software Incorporated

Location: Washington DC

Posted Jan 23, 2025

cFocus Software is hiring an Application Systems Analyst with AWS certifications and 10+ years of Systems Analysis experience. The role involves advanced problem resolution, expert troubleshooting, and coordination with DOT IT Shared Services. The analyst will also be responsible for updating the DOT Drupal Environment, integrating with third-party tools, and implementing Acquia hosting environments.

Phlebotomist Float

Company: Labcorp

Location: Washington, DC

Posted Jan 23, 2025

Task Manager

Company: cFocus Software Incorporated

Location: Washington DC

Posted Jan 23, 2025

cFocus Software is recruiting a Task Manager for a program supporting USDOT in Washington DC. The role offers remote capabilities and requires an active Secret clearance. Qualifications include a degree in Business Administration, Project Management, Computer Science, or a related field, a PMP certification, and 10+ years of Task Management experience. Duties involve managing helpdesk support, coordinating with DOT FederalContractor teams, overseeing tasks, tracking progress, preparing project management plans, and reporting. The role also includes participation in risk mitigation, creation of project matrices and registers, assistance with security solutions, and interfacing with business owners and DOT ITSS.

Senior Accountant - Financial Statement Prep

Company: Addison Group

Location: Washington, DC

Posted Jan 23, 2025

A prestigious association is hiring a Senior Revenue Accountant with extensive Financial Statement Prep experience. The role involves preparing financial statements, collecting data for surveys, and forging relationships with operation groups. Core competencies include extensive technical knowledge of accounting principles, excellent communication skills, and advanced MS Excel and accounting software proficiency. Minimum requirements include a Bachelor's degree in Accounting, 4+ years of accounting experience, and strong project management skills.

Frequently Asked Questions

What are the typical salary ranges for Customer Success roles at different seniority levels?
Entry‑level CSMs earn $55k–$70k, mid‑level (2–5 yrs) $70k–$90k, senior (5+ yrs) $90k–$120k, and Director/VP roles $120k–$160k+ in the U.S., with higher ranges in tech hubs.
What skills and certifications are most valuable for Customer Success professionals?
Proficiency in Gainsight, Totango, or Zendesk, data analysis with SQL or Excel, strong communication, and certifications like Gainsight Certified Success Manager (GCSM) or Certified Customer Success Manager (CCSM) boost credibility.
Are Customer Success positions available for remote work?
Yes—over 80% of openings allow full‑time remote or hybrid arrangements, especially in SaaS, fintech, and e‑commerce sectors. Remote roles often require 24/7 availability for global accounts.
What career progression paths exist within Customer Success?
Typical progression moves from Onboarding Specialist to CSM, then to Senior CSM or Account Manager, followed by Customer Success Manager Lead, Director, and VP of Customer Success, with each step adding strategic and budget‑ownership responsibilities.
What are the current industry trends shaping Customer Success?
Trends include AI‑driven health metrics, proactive churn prevention, cross‑sell automation, and the rise of Customer Success Ops teams that focus on process scale and data governance.

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