Customer Success Jobs in Washington DC

50,146 open positions · Updated daily

Looking for Customer Success jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Success position in the Washington DC area.

Principal Product Manager - MarTech

Company: GEICO

Location: Washington DC

Posted Dec 31, 2024

GEICO is seeking a Principal Product Manager to lead their MarTech Capabilities. The role requires experience in Product Management, building solutions for marketing teams, and marketing automation. The position is a hybrid role with onsite requirements at various locations.

Technical Support Representative

Company: Brivo

Location: Washington DC

Posted Jan 07, 2025

Brivo is seeking a Technical Support Representative for a US-based remote or hybrid position. The role involves handling Tier II issues, providing technical support for various products, and interacting with customers and internal teams. The ideal candidate should have 3+ years of experience in technical support, fluency in English and Spanish, and knowledge of PACS, electronics, and networking. The position offers a competitive hourly wage range and benefits. The candidate should possess strong communication skills, problem-solving capabilities, and a passion for delivering exceptional service.

Web Developer II

Company: GAMA-1 Technologies

Location: Washington DC

Posted Dec 31, 2024

The job description is seeking a talented and highly motivated Web Developer II frontend to lead the design development and migration of high-impact websites. The role involves building and enhancing websites with a focus on improving customer experience, usability, and performance. The candidate will collaborate with stakeholders and multiple IT teams to ensure the seamless migration of local historical websites to the cloud primarily using WordPress. The role also involves implementing best practices for UXUI design, translating complex scientific information for a wide audience, and enhancing website performance through cloud migration strategies.

Audi Brand Specialist

Company: Holman

Location: Washington DC

Posted Dec 31, 2024

Holman is a family-owned global automotive services organization with a strong focus on core values and principles. They offer a wide range of services including fleet management, vehicle fabrication, component manufacturing, powertrain distribution, logistics services, insurance, and retail automotive sales. The role of a sales representative involves overseeing sales, greeting customers, explaining features and benefits, negotiating prices, and delivering vehicles. Holman values diversity, equity, and inclusion and offers a comprehensive benefits package.

Director, Software Engineering - Shopping (Remote Eligible)

Company: Capital One

Location: Washington DC

Posted Dec 31, 2024

Capital One is seeking a Director of Software Engineering to lead, manage, mentor, and build an extremely talented software engineering team to deliver a game-changing customer experience across all customer touch points. The ideal candidate must have the ability to attract and recruit the industry's best talent and simultaneously have the technical chops to ensure that what they build compelling consumer-oriented solutions in an iterative methodology.

Director of Integrated Media Strategy

Company: Love & Company

Location: Washington DC

Posted Jan 07, 2025

Love & Company, a national leader in senior living marketing, is seeking a Director of Integrated Media Strategy. The role involves overseeing and participating in all aspects of media, including strategy and planning, campaign execution, performance optimization, client reporting, and trend monitoring. The ideal candidate should have a Bachelor's degree or relevant experience, 5+ years of experience in paid media management, and proficiency in various media platforms. Strong analytical skills, teamwork, and communication abilities are required. Love & Company values trust, innovation, and continuous improvement.

Software Engineer - Cloud Infrastructre

Company: EpiSci

Location: Washington DC

Posted Jan 06, 2025

EpiSci is seeking a Cloud Infrastructure Engineer with expertise in designing and deploying cloud-based infrastructure and services. The ideal candidate should have experience with Kubernetes, Docker, and IaC tools like Terraform. They must also be a US citizen eligible for a US SECRET security clearance. Responsibilities include designing, operating, and maintaining cloud infrastructure, managing release processes, collaborating with DevOps and autonomy engineering teams, and ensuring regulatory compliance. The role requires excellent analytical, communication, and documentation skills, as well as the ability to balance multiple priorities in a fast-paced environment. Travel is required, and the position is onsite 5 days a week.

Office Team Lead

Company: One Medical

Location: Washington DC

Posted Dec 31, 2024

One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible, and enjoyable. They offer seamless in-office and 24/7 virtual care services, onsite labs, and programs for preventive care, chronic care management, common illnesses, and mental health concerns. They have marked a milestone by joining Amazon to deliver exceptional healthcare to more consumers, employers, care team members, and health networks.

Partner Compensation Analyst

Company: Hogan Lovells

Location: Washington DC

Posted Dec 31, 2024

Hogan Lovells is a leading global law firm with a strong presence in major financial and commercial markets. They offer excellent business-oriented advice to clients and are seeking to recruit and retain talented individuals. The job description involves reviewing partnership agreements, calculating and disbursing compensation, preparing financial memos, and maintaining compensation tracking spreadsheets. The required skills include advanced Microsoft Excel skills, working knowledge of databases, and strong organizational and communication skills.

Junior Support Analyst III – FEMA OET

Company: BryceTech

Location: Washington DC

Posted Dec 31, 2024

BryceTech is a company that has been partnering with technology and R&D clients since 2017 to deliver mission and business success. They combine core competencies in analytics and engineering with domain expertise to help government agencies, Fortune 500 firms, and investors manage complex programs, develop IT tools, and forecast critical outcomes. They offer clients proprietary research-based models for evidence-based decision making. BryceTech is an Equal Opportunity Employer.

Business Analyst/Scrum Master

Company: BLN24

Location: Washington DC

Posted Dec 31, 2024

BLN24 is award-winning digital creative agency supporting US Federal Government. Seeking a Business Analyst-Scrum Master for digital services project. Key responsibilities include collaboration, Agile project management, and delivering modernized software solutions. Requirements include Bachelor's degree, experience in Agile project management, and proficiency in Jira. BLN24 offers competitive benefits, flexible work arrangements, and is an Equal Opportunity Employer.

SAP Functional Consultant

Company: BridgePhase

Location: Washington DC

Posted Jan 03, 2025

BridgePhase, a software engineering company, is seeking an SAP Functional Consultant with TopSecret clearance and SCI eligibility for an onsite role in Chantilly, Virginia. The ideal candidate will collaborate with business stakeholders, configure SAP modules, design and implement new functionality, and serve as a liaison between technical teams and senior leadership. The company values integrity, honesty, and respect, and offers competitive benefits including flexible PTO, 401k matching, health benefits, professional development budget, and paid community service days.

Frequently Asked Questions

What are the typical salary ranges for Customer Success roles at different seniority levels?
Entry‑level CSMs earn $55k–$70k, mid‑level (2–5 yrs) $70k–$90k, senior (5+ yrs) $90k–$120k, and Director/VP roles $120k–$160k+ in the U.S., with higher ranges in tech hubs.
What skills and certifications are most valuable for Customer Success professionals?
Proficiency in Gainsight, Totango, or Zendesk, data analysis with SQL or Excel, strong communication, and certifications like Gainsight Certified Success Manager (GCSM) or Certified Customer Success Manager (CCSM) boost credibility.
Are Customer Success positions available for remote work?
Yes—over 80% of openings allow full‑time remote or hybrid arrangements, especially in SaaS, fintech, and e‑commerce sectors. Remote roles often require 24/7 availability for global accounts.
What career progression paths exist within Customer Success?
Typical progression moves from Onboarding Specialist to CSM, then to Senior CSM or Account Manager, followed by Customer Success Manager Lead, Director, and VP of Customer Success, with each step adding strategic and budget‑ownership responsibilities.
What are the current industry trends shaping Customer Success?
Trends include AI‑driven health metrics, proactive churn prevention, cross‑sell automation, and the rise of Customer Success Ops teams that focus on process scale and data governance.

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