Customer Success Jobs in Washington DC

50,146 open positions · Updated daily

Looking for Customer Success jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Success position in the Washington DC area.

Junior Full Stack Developer

Company: CACI International Inc

Location: Washington DC

Posted Dec 10, 2024

CACI is seeking a Full Stack Web Developer to create custom enterprise web application solutions to support the NationalSecurity Mission. The candidate will have extensive knowledge of system implementation and full project lifecycle experience on multiple projects. The position offers a competitive compensation package, comprehensive benefits, and opportunities for continuous growth.

Process Implementation Lead (Remote - WA, OR, CA, ID)

Company: Banner Bank

Location: Washington DC

Posted Dec 10, 2024

Banner Bank is a well-established financial institution with a strong focus on customer service, employee volunteerism, and operational efficiency. They have a positive reputation, financial stability, and a commitment to diversity and inclusion. The company is seeking a Process Documentation Lead to contribute to their fast-paced response team and help improve processes for their users and clients.

ITSM Program Manager

Company: Makpar

Location: Washington DC

Posted Dec 10, 2024

The role of the Enterprise Service Desk senior Program Manager involves overseeing all aspects of service desk operations for federal agency contracts, ensuring efficient and effective service delivery, maintaining compliance with federal standards, and driving continuous improvement. The ideal candidate is a seasoned leader with a deep understanding of federal IT environments, exceptional communication skills, and proven expertise in managing large complex programs.

Qualifications Compliance Specialist

Company: OTC Markets Group Inc

Location: Washington DC

Posted Dec 10, 2024

OTC Markets Group is seeking a Compliance Specialist to join their Issuer Services team in Washington DC. The company offers a competitive compensation package, a hybrid work environment, and a focus on employee satisfaction. The role involves processing applications and agreements, conducting background checks, monitoring compliance, and providing customer support. The company values data collection, research, and communication skills. They offer benefits such as generous PTO, health insurance, and a 401k plan. The company operates regulated markets for trading US and international securities.

Digital Marketing Specialist (m/f/d)

Company: Viatris

Location: Washington DC

Posted Dec 10, 2024

The text describes a job posting for a Digital Marketing Expert at Viatris, an organization dedicated to healthcare innovation. The role involves developing and implementing digital initiatives, working with cross-functional teams, and creating engaging content for various channels. The company values digital literacy, creativity, and continuous learning. They offer competitive salaries, benefits, and a flexible work environment. Viatris is committed to diversity, inclusion, and sustainability.

Momentum Functional Analyst

Company: CACI International Inc

Location: Washington DC

Posted Dec 10, 2024

CACI is looking to hire a Momentum functional analyst to join their growing VA FMBT Team. The position requires Momentum COTS system experience and the ability to work at their Ballston location on a part-time basis. The role involves assisting with implementing Momentum, providing system and federal financial expertise, and collaborating with other analysts and clients. The position offers a competitive salary range of $48,300 - $96,600 and a flexible work environment.

SharePoint Specialist - IRS

Company: Censeo Consulting Group

Location: Washington DC

Posted Dec 10, 2024

The text describes a job posting for a SharePoint Specialist at the IRS, requiring 13-8+ years of experience in SharePoint development and administration. The ideal candidate should have a strong academic background, experience working for or supporting the IRS, and excellent communication skills. The company, Censeo Consulting Group, is a top Washington DC based management consulting firm dedicated to helping public sector and nonprofit clients build operational excellence. The role is an exempt full-time position with a hybrid work schedule and a competitive compensation and benefits package.

Project Manager (Workfront Implementation)

Company: LeapPoint

Location: Washington DC

Posted Dec 10, 2024

LeapPoint is a digital advisory firm that helps organizations connect their people processes and technology to improve orchestration across the entire marketing lifecycle. They are an Adobe Gold Solution Partner with expertise in the Adobe Experience Cloud ecosystem. As a Project Manager, you will act as a strategic partner with clients, manage delivery and implementation of Connected Work programs, and coordinate with the SalesAccount team. The position requires primary experience in managing projects related to SaaS implementations and 4+ years of project management experience. The role may require approximately 10-20 travel.

Senior Administrative Specialist

Company: INTECON

Location: Washington DC

Posted Dec 10, 2024

INTECON LLC is seeking a highly experienced Senior Administrative Professional to support the Office of the Associate Administrator within FEMA's Office of National Continuity Programs. The role requires a minimum of 10 years of relevant experience in supporting senior staff and managing complex operational priorities. The successful candidate will have a strong communication and interpersonal skills, analytical and problem-solving skills, and exceptional organizational skills. The position offers comprehensive group health plans, company-paid short-term and long-term disability, life and AD&D insurance, flexible spending accounts, and a 401k retirement plan with company match. INTECON is an Equal Opportunity Employer committed to fostering diversity and inclusivity.

2025 Modeling and Simulation Graduate Intern - Communications and Ground Architectures

Company: The Aerospace Corporation

Location: Washington DC

Posted Dec 10, 2024

The Aerospace Corporation is seeking a graduate intern with a background in aerospace engineering, electrical engineering, systems engineering, mathematics, or related disciplines. The intern will work closely with technical staff to provide analysis and support the development and sustainment of the organization's analysis and simulation tools and capabilities. The internship is a full-time position requiring 100% on-site work in El Segundo, CA or Chantilly, VA.

Organizational Design Consultant

Company: LeapPoint

Location: Washington DC

Posted Dec 10, 2024

The text describes a job posting for an Organizational Design Consultant at LeapPoint, a digital advisory firm. The role involves assessing the current organizational structure, designing a new structure, and implementing changes to improve efficiency, performance, and alignment with strategic goals. The consultant will also work on governance, decision-making frameworks, change management, and aligning culture and strategy. The ideal candidate should have 3+ years of experience in organizational design, digital transformation, and change management.

Technical Project Manager

Company: Analytica

Location: Washington DC

Posted Dec 10, 2024

Analytica is seeking a Technical Project Manager to lead and manage a data management software development and IT services project for a high-profile financial regulatory client. They offer competitive compensation, opportunities for bonuses, employer-paid health care, training, and development funds, and a 401k match. The role involves regularly interacting with clients, managing project delivery, agile project ceremonies, and activities, providing client interface and consulting support, and ensuring project activities and deliverables are accomplished within the general scope of project requirements.

Frequently Asked Questions

What are the typical salary ranges for Customer Success roles at different seniority levels?
Entry‑level CSMs earn $55k–$70k, mid‑level (2–5 yrs) $70k–$90k, senior (5+ yrs) $90k–$120k, and Director/VP roles $120k–$160k+ in the U.S., with higher ranges in tech hubs.
What skills and certifications are most valuable for Customer Success professionals?
Proficiency in Gainsight, Totango, or Zendesk, data analysis with SQL or Excel, strong communication, and certifications like Gainsight Certified Success Manager (GCSM) or Certified Customer Success Manager (CCSM) boost credibility.
Are Customer Success positions available for remote work?
Yes—over 80% of openings allow full‑time remote or hybrid arrangements, especially in SaaS, fintech, and e‑commerce sectors. Remote roles often require 24/7 availability for global accounts.
What career progression paths exist within Customer Success?
Typical progression moves from Onboarding Specialist to CSM, then to Senior CSM or Account Manager, followed by Customer Success Manager Lead, Director, and VP of Customer Success, with each step adding strategic and budget‑ownership responsibilities.
What are the current industry trends shaping Customer Success?
Trends include AI‑driven health metrics, proactive churn prevention, cross‑sell automation, and the rise of Customer Success Ops teams that focus on process scale and data governance.

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