Customer Success Jobs in Washington DC

50,146 open positions · Updated daily

Looking for Customer Success jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Success position in the Washington DC area.

CyberArk SME

Company: CDW

Location: Washington DC

Posted Dec 09, 2024

CDW is a leading technology solutions provider offering a wide range of products and services to various industries. They value diversity, have a strong focus on customer success, and provide opportunities for career growth. The company requires a Bachelor's degree or equivalent and relevant experience for most roles. They offer benefits and are an equal opportunity employer.

E-commerce Sales Program Manager

Company: BDA

Location: Washington DC

Posted Dec 09, 2024

The text highlights the exceptional nature of BDA's people, who are described as second to none and bring energy, bold ideas, and a willingness to dive into the unfamiliar. The company is seeking a strategic and result-driven Manager of Ecommerce Program Sales to lead online sales initiatives and drive growth. The ideal candidate should have a bachelor's degree in Business Administration, Marketing, or a related field, and proven experience in ecommerce sales management. The position offers a base salary range of $80k to $85k, along with benefits, PTO, vacation, a paid volunteer day, holidays, summer Fridays, and professional development opportunities.

Azure Cloud Administrator

Company: Leidos

Location: Washington DC

Posted Dec 08, 2024

The Department of Homeland Security is seeking a Cloud Administrator with experience in designing, deploying, and managing cloud environments from Amazon Web Services and Microsoft Azure. The successful candidate will possess a strategic mindset, excellent communication skills, and the ability to collaborate effectively with cross-functional teams. The primary responsibilities include designing, deploying, and managing cloud-oriented solutions, providing technical expertise, and creating cloud implementation plans. The ideal candidate should have a Bachelor's or Master's degree, 8+ years of relevant experience, and must have experience as a Cloud Admin for AWS or Azure.

Grants Specialist (Remote)

Company: Kaimetrix

Location: Washington DC

Posted Dec 08, 2024

Kaimetrix is seeking a Grants Specialist with extensive experience in federal grantmaking policies and administration. The role involves providing strategic advice, technical guidance, and developing best practices for data collection and analysis. The ideal candidate should have 8 years of professional experience, a Master's degree in Public Policy, and Grants Management certification. The position is full-time and requires US citizenship.

Vice President of Service & Construction - East

Company: AIR Communities

Location: Washington DC

Posted Dec 08, 2024

AIR Communities is seeking a Vice President of Construction and Service East to lead the company's East Area construction and service teams. The role involves managing large-scale construction projects, multifamily operations, and a team of professionals. The successful candidate will have a degree in construction management, property operations, or a related field, and at least 10 years of experience in managing large-scale construction projects and multifamily operations. They will be responsible for leadership, project management, and coordination of regional service and construction directors. The role also involves implementing and coordinating policies, programs, and operating procedures to ensure property assets are preserved through sound maintenance, construction, and rehabilitation procedures.

Network Security Engineer SME

Company: MAXISIQ

Location: Washington DC

Posted Dec 08, 2024

MAXISIQ is a company that specializes in Cyber RDTampE, offering software, hardware, communications, and security solutions. They are looking for a Network Security Engineer to join their dynamic team and provide support for a Sponsors program. The position requires skills in network design, configuration, and problem-solving. The company values experience with Cisco routers, switches, and firewalls, as well as knowledge of IPSec VPN tunnels and dynamic routing protocols. They also look for familiarity with cloud-based environments and data center infrastructure. The company is an Equal Opportunity Employer.

Accountant

Company: Love & Company

Location: Washington DC

Posted Dec 09, 2024

The job description outlines responsibilities such as reconciling credit card charges, general ledger coding, entering expense reports, and tracking vendor invoices. The role requires Excel and MS Word experience, and there is potential for advancement within the agency. The candidate must pass an accounting test and a background check.

Manager Transaction Management - Onsite

Company: NewRez

Location: Washington DC

Posted Dec 09, 2024

Shellpoint Mortgage Servicing SMS is a top five nonbank mortgage servicing company that manages or services loan portfolios for banks and real estate investment firms. The Manager Transaction Management position involves managing and supporting NewrezShellpoints mortgage purchase whole loan sale and securitization transactions, with a high level of interaction with internal and external parties.

Associate, Due Diligence

Company: Link Logistics

Location: Washington DC

Posted Dec 09, 2024

Link Logistics Real Estate is a leading operator of last-mile logistics real estate, established by Blackstone in 2019. They connect consumption technology and the supply chain across their portfolio, which spans over half a billion square feet. They aim to be the most equitable and inclusive industrial real estate company, prioritizing diversity, equity, and inclusion. They focus on sustainability, good environmental, social, and governance practices, and use their position to drive progress in the industry and the wider world.

Senior QA Automation Engineer - Federal

Company: C3 AI

Location: Washington DC

Posted Dec 09, 2024

C3 AI Inc. is seeking a Lead QA Automation Engineer to work on software quality automation for their existing and emerging products. The role requires US Citizenship and Active Department of Defense security clearance, preferably Secret or higher. The candidate should be a C3 AI SaaS application and C3 AI PaaS AI Suite expert, with experience in defining test strategy, creating test plans, authoring test cases, and performing test execution. They should also have experience in designing and executing performance benchmarking, working with cross-functional teams, and mentoring QA engineers.

SharePoint Systems Administrator SME

Company: Leidos

Location: Washington DC

Posted Dec 08, 2024

Leidos is seeking a senior SharePoint System Administrator to support a large enterprise IT contract for the DOD. The role requires technical customer orientation, detail-orientedness, excellent oral and written communication skills, and the ability to handle mission needs and ensure functionality of capabilities of customers. The position offers excellent work-life balance, career development opportunities, and benefits.

SF Operational Risk - Risk Management - Senior Manager (Flexible Hybrid)

Company: Fannie Mae

Location: Washington DC

Posted Dec 08, 2024

The text describes a job description for a Senior Manager in Operational Risk and Credit Risk Management at Fannie Mae. The role involves leading a team to identify potential risks, managing information monitoring processes, and documenting resolutions. The ideal candidate should have a bachelor's degree, at least 6 years of experience, and strong skills in modeling, analytics, and risk management. The company offers a flexible work environment, equal opportunity employment, and comprehensive benefits.

Frequently Asked Questions

What are the typical salary ranges for Customer Success roles at different seniority levels?
Entry‑level CSMs earn $55k–$70k, mid‑level (2–5 yrs) $70k–$90k, senior (5+ yrs) $90k–$120k, and Director/VP roles $120k–$160k+ in the U.S., with higher ranges in tech hubs.
What skills and certifications are most valuable for Customer Success professionals?
Proficiency in Gainsight, Totango, or Zendesk, data analysis with SQL or Excel, strong communication, and certifications like Gainsight Certified Success Manager (GCSM) or Certified Customer Success Manager (CCSM) boost credibility.
Are Customer Success positions available for remote work?
Yes—over 80% of openings allow full‑time remote or hybrid arrangements, especially in SaaS, fintech, and e‑commerce sectors. Remote roles often require 24/7 availability for global accounts.
What career progression paths exist within Customer Success?
Typical progression moves from Onboarding Specialist to CSM, then to Senior CSM or Account Manager, followed by Customer Success Manager Lead, Director, and VP of Customer Success, with each step adding strategic and budget‑ownership responsibilities.
What are the current industry trends shaping Customer Success?
Trends include AI‑driven health metrics, proactive churn prevention, cross‑sell automation, and the rise of Customer Success Ops teams that focus on process scale and data governance.

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