Customer Success Jobs in Washington DC

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Looking for Customer Success jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Success position in the Washington DC area.

Senior Staff Engineering Operations Manager, Billing Platform (REMOTE)

Company: GEICO

Location: Washington DC

Posted Dec 07, 2024

GEICO is a technology-driven organization that is transforming the insurance landscape. The company is looking for a Staff Engineering Operations Manager to lead and manage complex technical projects across various product areas. The role involves driving project execution, managing timelines and resources, and mitigating risks to ensure projects meet their objectives. The company offers a competitive salary and benefits package.

Laboratory Assistant

Company: Kaiser Permanente

Location: Bellevue, Washington

Posted Dec 07, 2024

The Lab Assistant role involves performing pre-analytic phases of lab testing, including specimen collection and processing. Duties also encompass customer service, data entry, and maintenance tasks. The position requires a high school diploma or GED, and specific certifications within six months of hire. Preferred qualifications include recent phlebotomy program completion or relevant experience.

Principal Product Manager (Remote)

Company: Mattermost

Location: Washington DC

Posted Dec 07, 2024

Mattermost is a secure and mission-critical collaboration platform for technical and operational teams in the public sector, national defense, and financial services industries. They offer self-hosted and cloud solutions with workflow automation, AI acceleration, ChatOps, and more. The company is seeking a Principal Product Manager to lead product strategy and execution, formulate and drive the vision, and work closely with cross-functional teams.

Pharmacy Technician

Company: Kaiser Permanente

Location: Spokane, Washington

Posted Dec 07, 2024

The Kaiser Permanente Pharmacy Technician plays a crucial role in the daily operations of the pharmacy, ensuring timely and accurate distribution of drug therapy. Responsibilities include typing and processing prescriptions, counting and pouring medications, stocking shelves, and providing excellent customer service. The role requires a working knowledge of pharmacy laws, basic drug information, and medical terminology. Pharmacy Technician Certification is mandatory, and experience in pharmacy, IV, and warehouse settings is preferred.

Project Engineer

Company: CAE

Location: Washington DC

Posted Dec 07, 2024

The Project Engineer PE leads and coordinates technical program execution authority over Integrated Product Teams IPTs for planning, organizing, controlling, integration, execution, and close out of engineering content on various flight simulator programs. The position involves working closely with senior level program engineering management and managing large complex project initiatives of strategic importance to the organization involving large cross-functional teams.

Systems Engineer (Hybrid Work Schedule)

Company: CACI International Inc

Location: Washington DC

Posted Dec 07, 2024

The job posting is for a Systems Engineer position in Bethesda, MD, with a 100% on-site requirement and the option to telework. The role involves applying knowledge of system design and systems engineering to develop integrated solutions for undersea systems. The position requires experience in the DoD acquisition lifecycle, contracting, and compliance. The successful candidate will work within a technical team, develop and adapt systems engineering and program management processes, and lead and manage cross-functional engineering teams.

Business Project Manager

Company: MassMutual

Location: Washington DC

Posted Dec 08, 2024

The text describes a job opening for a Business Project Manager at MassMutual to lead medium and complex initiatives for the Advisor360 program. The team is small, diverse, and talented, working on a flagship holistic technology solution for MassMutual advisors. The role involves leading the timely delivery of platform enhancements and complex initiatives, partnering with internal and external resources, and managing multiple projects. The ideal candidate should have experience leading business and technical projects, strong Excel and project management skills, and excellent interpersonal skills.

Windows System Administrator at Washington, DC

Company: Technogen

Location: Washington DC

Posted Dec 07, 2024

TechnoGen Inc, a small and woman-owned minority business, offers full IT services, software development, and solutions for over 12 years. They have offices in Virginia and India, with GSA Advantage Certification. The Systems Administrator role requires 6+ years of experience with Windows and Linux systems, SAN infrastructure, virtualization, scripting, networking, and security. Preferred skills include MCSE, RHCE, security and patch management, and understanding of government security guidelines. Additional skills include telephony services, Avaya and Cisco platforms, and call center features.

Nurse Assistant

Company: Kaiser Permanente

Location: Seattle, Washington

Posted Dec 07, 2024

The job involves working three shifts a month, including rotating weekends and holidays. The role is to assist medical and nursing staff with patient care tasks, such as bathing, dressing, feeding, and transferring patients. Essential responsibilities include participating in patient care, taking vital signs, maintaining documentation, and assisting in diagnostic procedures. Basic qualifications include one year of customer service experience in a healthcare setting or direct patient care experience, a high school diploma, and a Registered Nursing Assistant (Washington) license or Nursing Assistant Certificate (Washington). The job also requires a Washington driver's license and Basic Life Support certification.

Federal Account Manager - DHS

Company: InterSystems

Location: Washington DC

Posted Dec 07, 2024

InterSystems technology is the engine behind the world's most important applications. Our software is used to manage over 1 billion patient records worldwide in financial services. InterSystems HealthShare is a powerful flexible health informatics platform. InterSystems IRIS Data Platform enables the development, implementation, and management of highly-performant applications and databases. Our Analytics solutions handle enormous volumes of data. Sales Executives in the State business are responsible for managing all aspects of prospective and existing accounts. The ideal candidate will have experience selling software or cloud services into governmental accounts and partnering with Systems Integrators.

IT Cybersecurity Specialist

Company: Department of Justice - Office of Justice Programs

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 07, 2024

This position is within the U.S. Department of Justice's Office of Justice Programs, Office of the Chief Information Officer, IT Security Division. The role involves developing strategic cybersecurity plans and providing hands-on technical support. Key requirements include U.S. citizenship, a clean background check, and IT-related experience demonstrating attention to detail, customer service, oral communication, and problem-solving skills. Specialized experience is needed, such as managing operations in a combined on-prem/cloud Security Operations Center (SOC), aligning security governance, and developing SOC strategies. No educational requirement is specified. The position offers telework opportunities, flexible schedules, and potential recruitment incentives. The duty station is Washington, D.C., with a requirement to physically report to the office at least four days per bi-weekly pay period.

Technical Product Manager, Fluence OS

Company: Fluence

Location: Washington DC

Posted Dec 07, 2024

Fluence is a global market leader in energy storage and optimization software, with gigawatts of successful implementations across nearly 50 markets. They are transforming the way we power our world for a more sustainable future. The company is guided by passion, creativity, diversity, and building trust to effect change. They are leading in energy storage projects worldwide, responsible, agile, fun, and committed to safety, quality, and integrity. The role is responsible for the technical product strategy and requirements execution of Fluence OS. The ideal candidate has a BS in Computer Science or Software Engineering, significant related work experience, hands-on experience with industrial-level control systems, strong theoretical and practical experience in systematic software engineering and software architecture, and ability to analyze and interpret information from a variety of sources.

Frequently Asked Questions

What are the typical salary ranges for Customer Success roles at different seniority levels?
Entry‑level CSMs earn $55k–$70k, mid‑level (2–5 yrs) $70k–$90k, senior (5+ yrs) $90k–$120k, and Director/VP roles $120k–$160k+ in the U.S., with higher ranges in tech hubs.
What skills and certifications are most valuable for Customer Success professionals?
Proficiency in Gainsight, Totango, or Zendesk, data analysis with SQL or Excel, strong communication, and certifications like Gainsight Certified Success Manager (GCSM) or Certified Customer Success Manager (CCSM) boost credibility.
Are Customer Success positions available for remote work?
Yes—over 80% of openings allow full‑time remote or hybrid arrangements, especially in SaaS, fintech, and e‑commerce sectors. Remote roles often require 24/7 availability for global accounts.
What career progression paths exist within Customer Success?
Typical progression moves from Onboarding Specialist to CSM, then to Senior CSM or Account Manager, followed by Customer Success Manager Lead, Director, and VP of Customer Success, with each step adding strategic and budget‑ownership responsibilities.
What are the current industry trends shaping Customer Success?
Trends include AI‑driven health metrics, proactive churn prevention, cross‑sell automation, and the rise of Customer Success Ops teams that focus on process scale and data governance.

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