Customer Success Jobs in Washington DC

50,146 open positions · Updated daily

Looking for Customer Success jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Success position in the Washington DC area.

Senior Director of Policy & Reimbursement #4047

Company: GRAIL

Location: Washington DC

Posted Dec 07, 2024

The Policy and Reimbursement Lead position at GRAIL involves strategic engagement with CMS, CAG, and other stakeholders to ensure timely accessibility of innovative multicancer early detection test and pipeline products. The role requires developing and maintaining a strategic plan, leading engagement with CMS, and navigating regulatory frameworks. The position also involves monitoring external policy developments, leading policy strategies, and collaborating with industry trade associations.

Technical Support Engineering Team Lead

Company: 3E

Location: Washington DC

Posted Dec 07, 2024

3E is a mission-driven company offering comprehensive data analytics and software solutions for workplace, chemical safety, product stewardship, supply chain management, and sustainability. They aim to shape the future by empowering global teams, fostering collaboration, and driving innovation towards a safer and more sustainable world. The Technical Support Engineering Team Lead role is pivotal in ensuring operational excellence, driving innovation, and aligning with 3E's mission.

Sr Software Developer Engineer, DevOps (US Federal)

Company: Workday

Location: Washington DC

Posted Dec 07, 2024

Workday is a company that values its people and culture, offering a healthy and collaborative environment for its employees. They prioritize the well-being of their team members and the planet while maintaining profitability. The company has a clear structure with different teams and roles, and they encourage automation and efficiency in their operations. They require a TSSCI with CI POLY security clearance for this position.

Information Technology Specialist (NETWORK/INFOSEC) - DIRECT HIRE AUTHORITY

Company: Department of State - Department of State - Agency Wide

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 07, 2024

This public notice outlines the requirements and conditions for a Direct Hire Authority position at the U.S. Department of State. Applications must follow specific instructions, as the APPLY button is deactivated. U.S. citizenship is required, and applicants must be able to obtain a Top Secret security clearance. Overtime, shift work, and random drug testing are expected. Qualifications include IT-related experience demonstrating four competencies and at least one year of specialized experience. No education requirements are specified for this GS-13 level position.

Space Ops Specialist - Space Systems Ops & Sustainment

Company: BAE Systems, Inc.

Location: Washington DC

Posted Dec 07, 2024

This job description is for a Space Operations Specialist position in a dynamic and diverse environment, responsible for providing engineering support and ensuring seamless execution of critical software and hardware systems. The role requires working in an adaptable small team environment, maintaining a regular and predictable work schedule, and performing other duties as necessary. The position requires a Bachelor's degree or higher with 6 or more years of related experience, and a current active TSSCI with CI Polygraph government issued security clearance.

Reg E Specialist (Remote - WA, OR, CA, ID)

Company: Banner Bank

Location: Washington DC

Posted Dec 07, 2024

Banner Bank is a well-established financial institution with a strong focus on customer service, employee volunteerism, and community involvement. They offer a wide range of financial services, including personal banking, business services, and operational support for Reg E Dispute Resolution. The bank values knowledge of specific financial products and regulations, such as Reg E, MasterCard, BSA, AML, OFAC, and UDAAP. They are committed to diversity in the workplace and offer comprehensive employee benefits.

Chief, Healthcare and Consumer Products Section

Company: Department of Justice - Offices, Boards and Divisions

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 07, 2024

The Antitrust Division's mission is to uphold competition by enforcing antitrust laws, fostering economic freedom. They achieve this through litigation and collaboration with various agencies. The role requires a U.S. citizen with a J.D. or LL.B degree, extensive legal experience in antitrust, and expertise in international interactions. Mandatory Technical Qualifications include complex antitrust policy development, interaction with regulatory agencies, and team leadership. Executive Core Qualifications focus on leading change, people, results, business acumen, and coalition building.

Registered Nurse - Patient Access Nurse Coordinator

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Seattle, Washington Seattle, Washington

Posted Dec 06, 2024

The text describes a Nurse position at the U.S. Department of Veterans Affairs (VA), detailing job responsibilities, qualifications, and requirements. The role involves delivering patient care, administering medications, and coordinating care. The position requires U.S. citizenship, passing a drug test, and meeting specific educational and registration criteria. Preferred experience includes a Bachelor of Science in Nursing, at least 3 years of inpatient acute care experience, and case management or discharge planning experience. The role involves physical demands such as heavy lifting and prolonged standing. The position is in the Excepted Service and does not offer competitive status. VA encourages persons with disabilities to apply and requires COVID-19 vaccination for health care personnel.

Information Technology (System Analysis/System Administration)

Company: Department of Defense - Military Treatment Facilities under DHA

Location: Tacoma, Washington Tacoma, Washington

Posted Dec 07, 2024

The text describes a job position at the Army Medical Center in Tacoma, Washington. The role involves developing an entire information system project from initial discussions to post-installation modifications. Tacoma, a diverse city between Seattle and Olympia, is known for its mild climate and scenic views of Mount Rainier. The position is a direct hire solicitation, subject to a suitability or fitness determination and a background investigation. It requires a Secret Security clearance, a one-year trial period, and the completion of a pre-employment physical examination. The job involves lifting moderately heavy items and requires immunization screening. Qualifications include specialized IT experience or relevant education, with a focus on attention to detail, customer service, oral communication, and problem-solving skills.

Supervisory Information Technology Program Manager (ACIO)

Company: Department of Energy - National Nuclear Security Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 07, 2024

The Associate Chief Information Officer, Information Technology and Operations (IT & OPS) role involves developing and maintaining a flexible roadmap for information management and operational technology. The incumbent is responsible for implementing policies and procedures that ensure strong security, risk management, and compliance with regulations to support mission objectives. Requirements include passing a pre-employment drug test, obtaining a Q level security clearance, and being a U.S. citizen. Specialized experience is needed, including IT management, risk assessment, and overseeing project costs.

Chief, Transportation, Energy, and Agriculture Section

Company: Department of Justice - Offices, Boards and Divisions

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 07, 2024

The Antitrust Division's mission is to uphold competition laws, protecting economic freedom and opportunity for Americans. This is achieved through litigation and collaboration with various agencies. The role requires a U.S. citizen with a J.D. or LL.B degree, extensive legal experience in antitrust, and expertise in international interactions. Mandatory Technical Qualifications include complex antitrust policy development, interaction with regulatory agencies, and team leadership. Executive Core Qualifications focus on leading change, people, results, business acumen, and coalition building.

Deputy Assistant Secretary for Safety Security and Quality Assurance

Company: Department of Energy - Department of Energy - Agency Wide

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 07, 2024

The Department of Energy's Office of Environmental Management is seeking a dynamic, innovative, and seasoned executive for the role of Deputy Assistant Secretary for Safety, Security and Quality Assurance. The successful candidate will provide leadership, develop mission strategies, and offer policy and guidance for safety, security, and quality assurance operations. The position requires U.S. citizenship, a background investigation, a DOE Q-level security clearance, and passing a drug test. The applicant must have progressively responsible executive leadership experience, directly related to the skills and abilities outlined under Executive Core Qualifications and Mandatory Technical Qualifications. The application process is resume-based, and the resume must clearly demonstrate evidence of the Executive Core Qualifications and Mandatory Technical Qualifications.

Frequently Asked Questions

What are the typical salary ranges for Customer Success roles at different seniority levels?
Entry‑level CSMs earn $55k–$70k, mid‑level (2–5 yrs) $70k–$90k, senior (5+ yrs) $90k–$120k, and Director/VP roles $120k–$160k+ in the U.S., with higher ranges in tech hubs.
What skills and certifications are most valuable for Customer Success professionals?
Proficiency in Gainsight, Totango, or Zendesk, data analysis with SQL or Excel, strong communication, and certifications like Gainsight Certified Success Manager (GCSM) or Certified Customer Success Manager (CCSM) boost credibility.
Are Customer Success positions available for remote work?
Yes—over 80% of openings allow full‑time remote or hybrid arrangements, especially in SaaS, fintech, and e‑commerce sectors. Remote roles often require 24/7 availability for global accounts.
What career progression paths exist within Customer Success?
Typical progression moves from Onboarding Specialist to CSM, then to Senior CSM or Account Manager, followed by Customer Success Manager Lead, Director, and VP of Customer Success, with each step adding strategic and budget‑ownership responsibilities.
What are the current industry trends shaping Customer Success?
Trends include AI‑driven health metrics, proactive churn prevention, cross‑sell automation, and the rise of Customer Success Ops teams that focus on process scale and data governance.

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