Customer Success Jobs in Washington DC

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Looking for Customer Success jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Success position in the Washington DC area.

Associate Deputy Under Secretary for Health for Quality and Patient Safety

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 06, 2024

The Veterans Health Administration is seeking a motivated individual to lead a significant office. The role involves making a difference in America's Veterans' lives. Applicants must be U.S. citizens with a doctor of medicine degree, residency training, and a current medical license. They should also possess extensive leadership experience in healthcare and demonstrate five Executive Core Qualifications (ECQs) and a Technical Qualification. The position requires effective communication skills, knowledge of healthcare delivery systems, and the ability to manage resources strategically.

Medical Technician- Phlebotomist

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Spokane, Washington Spokane, Washington

Posted Dec 06, 2024

This job posting is for a position in the Pathology & Laboratory Medicine Services at the Department of Veterans Affairs, Veterans Health Administration, Mann-Grandstaff VAMC Spokane. The role involves handling specimens, instructing and assisting patients, and sending out specimens for testing. Requirements include U.S. citizenship, passing a drug test, Selective Service registration for eligible males, and a probationary period. Qualifications necessitate English proficiency, one year of specialized experience, or a relevant degree. The position also requires experience in phlebotomy/blood draws. Physical demands are high, including extensive standing and recurring physical exertion. The role is high-risk due to constant exposure to blood products, sharps, and chemicals.

IT Project Manager

Company: Legislative Branch - Government Accountability Office

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 06, 2024

The U.S. Government Accountability Office (GAO) is seeking an IT Project Manager. The role involves leading continuous application enhancements and implementing business processes or communications. The position requires U.S. citizenship, completion of a background investigation, and a probationary period. Specialized experience is needed, including IT-related experience demonstrating four competencies: Attention to Detail, Customer Service, Oral Communication, and Problem Solving. One year of specialized experience in Agile methodologies, performance work statements, and contract labor services is required. The role does not have an education qualification requirement. Benefits include a comprehensive package designed to make a federal career rewarding.

Education Specialist

Company: Judicial Branch - Judicial Branch - Agency Wide

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 06, 2024

The Federal Judicial Center's Education Division is seeking an Education Specialist for its Executive Education group. The role involves designing and executing educational programs for judiciary executives, focusing on leadership and management. Key requirements include a graduate degree in a relevant field or equivalent experience, substantial experience in adult learning theory, and excellent interpersonal and communication skills. The Center values collaboration, excellence, meaningful work, respect, and balance. The ideal candidate is an experienced educator with program management skills and coaching experience, preferably familiar with the federal judiciary. The starting salary is $147,509, with potential for higher based on current salary. Benefits include federal government benefits, supplemental benefits, and flexible work options.

Division Chief of Product Management, GS-0301-15, FPL 15 (DE)

Company: Department of Education - Federal Student Aid

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 06, 2024

This job announcement is for a GS-15 position in the Federal Student Aid, Technology Directorate Front Office in Washington DC. The role involves providing leadership in evaluating, assessing, improving, and optimizing programs and management systems. The position is telework eligible under the agency's telework policy. Key requirements include US citizenship, background investigation, and specialized experience in IT product development, stakeholder collaboration, and strategic goal alignment. The role offers a comprehensive benefits package and potential incentives like recruitment, relocation, and student loan repayment bonuses.

Supervisory IT Specialist (Infosec)

Company: Other Agencies and Independent Organizations - Federal Communications Commission

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 06, 2024

The text describes a job opening in the Cybersecurity Group of the Federal Communications Commission (FCC) in Washington, DC. The position requires IT-related experience with attention to detail, customer service, oral communication, and problem-solving skills. Specialized experience is needed, including providing cybersecurity advice, coordinating inspections, developing policies, and using GRC tools. Relocation expenses won't be paid, and a background investigation, drug test, and security clearance are required. The position also involves a probationary period and financial disclosure. The text also mentions conditions of employment, such as US citizenship, registration with Selective Service for males born after 1959, and potential drug testing.

Operations Research Analyst

Company: Department of Energy - National Nuclear Security Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 06, 2024

The job posting is for an Operations Research Analyst position supporting NNSA's infrastructure modernization projects. The role involves providing analytical support in areas like cost, schedule, risk, portfolio, budgeting, and decision-analysis. The successful candidate must have at least one year of specialized experience in applying operations research concepts to develop complex analytical and decision analysis products. They must also possess competencies in cost benefit analysis, customer service, oral communication, team building, and technical competence. Qualifications include a degree in operations research or equivalent coursework, and U.S. citizenship. The role requires a pre-employment drug test, favorable suitability determination, financial disclosure, and a Q level security clearance. The position may involve random drug testing, e-Verify participation, and compliance with HSPD-12.

IT Specialist

Company: Department of Energy - Bonneville Power Administration

Location: Vancouver, Washington Vancouver, Washington

Posted Dec 06, 2024

This job posting is for an IT specialist role within the Operational Infrastructure and Virtualization organization of Operational Services, Transmission Technology Services, Transmission Services, and Bonneville Power Administration. The role requires expert technical knowledge for mission-critical systems, with a 7x24 operation. Requirements include U.S. citizenship, e-Verify participation, Selective Service registration for eligible males, and successful completion of a background investigation. Specialized experience is needed in providing technical advice, interoperability design, and IT infrastructure protection. The Department of Energy fosters a diverse and inclusive workplace, offering a comprehensive benefits package and promoting work-life balance.

Senior Contract Specialist

Company: Legislative Branch - Congressional Budget Office

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 06, 2024

The Congressional Budget Office (CBO) is seeking an experienced acquisition professional for a role involving the full range of professional and technical duties concerning equipment, data, supplies, and services acquisition. The ideal candidate should have a bachelor's degree, at least 10 years of experience in government purchasing or contracting, and FAC-C (Professional) certification. Key responsibilities include administering pre-award and post-award functions, formulating negotiation strategies, and managing multiple work assignments. The role requires excellent organizational, analytical, and problem-solving skills, and familiarity with acquisition policies and procedures. A public trust background investigation is mandatory.

Medical Instrument Technician (GI)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Seattle, Washington Seattle, Washington

Posted Dec 06, 2024

The Medical Instrument Technician (MIT) is a member of the Gastroenterology Procedure Team, assisting physicians and other team members during diagnostic examinations or medical treatment procedures. The role involves proficiency in English, potential probationary period, background/security investigation, and completion of an online onboarding process. A pre-employment physical examination is required, and participation in seasonal influenza and COVID-19 vaccination programs is mandatory. Qualifications include U.S. citizenship, English proficiency, and experience in endoscopic procedures. Certification is desirable but not required. The role involves complex procedures, specimen collection, training of other technicians, and patient care duties.

Embedded Integrated Prevention Coordinator

Company: Department of the Navy - Commander, Navy Installations

Location: Kitsap County, Washington Kitsap County, Washington

Posted Dec 06, 2024

The role involves serving as a non-clinical trainer, collaborating with Deployed Resiliency Counselors and command leadership to provide integrated primary prevention programs. The position requires a secret security clearance, shipboard work availability, and potential travel or deployment. Qualifications include knowledge of evidenced-based prevention programs, collaboration skills, and military familiarity. A bachelor's degree or higher in behavioral or social sciences is required.

Caterer NF-03

Company: Department of the Army - Army Installation Management Command

Location: Joint Base Lewis-McChord, Washington Joint Base Lewis-McChord, Washington

Posted Dec 06, 2024

The FMWRC aims to provide top-tier MWR products and services for the US Army, crucial for a ready and self-reliant force. This role is with MWR Central Catering. Applicants should include comprehensive contact info for references. Requirements include specialized work experience or relevant education, exceptional communication skills, and problem resolution abilities. Preferred qualifications include post-high school education, sales experience, and catering software knowledge. The position is worldwide, with no PCS costs or incentives. Sunday premium and night differential may be authorized.

Frequently Asked Questions

What are the typical salary ranges for Customer Success roles at different seniority levels?
Entry‑level CSMs earn $55k–$70k, mid‑level (2–5 yrs) $70k–$90k, senior (5+ yrs) $90k–$120k, and Director/VP roles $120k–$160k+ in the U.S., with higher ranges in tech hubs.
What skills and certifications are most valuable for Customer Success professionals?
Proficiency in Gainsight, Totango, or Zendesk, data analysis with SQL or Excel, strong communication, and certifications like Gainsight Certified Success Manager (GCSM) or Certified Customer Success Manager (CCSM) boost credibility.
Are Customer Success positions available for remote work?
Yes—over 80% of openings allow full‑time remote or hybrid arrangements, especially in SaaS, fintech, and e‑commerce sectors. Remote roles often require 24/7 availability for global accounts.
What career progression paths exist within Customer Success?
Typical progression moves from Onboarding Specialist to CSM, then to Senior CSM or Account Manager, followed by Customer Success Manager Lead, Director, and VP of Customer Success, with each step adding strategic and budget‑ownership responsibilities.
What are the current industry trends shaping Customer Success?
Trends include AI‑driven health metrics, proactive churn prevention, cross‑sell automation, and the rise of Customer Success Ops teams that focus on process scale and data governance.

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