Customer Success Jobs in Washington DC

50,170 open positions · Updated daily

Looking for Customer Success jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Success position in the Washington DC area.

Contracts Administrator

Company: Addison Group

Location: Washington, DC

Posted Nov 09, 2024

A nationally recognized leader in education in the Washington DC Area is seeking a seasoned Contracts Administrator. The role offers an opportunity to work for a Local University and tuition reimbursement after a year. Primary responsibilities include contract administration, proposal preparation, negotiation, and customer relationship management. The ideal candidate should have a Bachelor's degree in Business Administration or related field, 3-7 years of experience as a contracts administrator, and expert knowledge of contractual and government regulations. U.S. Citizenship and potential security clearance are required.

District Support Pharmacist FT

Company: CVS Health

Location: Washington, DC

Posted Nov 09, 2024

CVS Health is seeking a Staff Pharmacist to join their team, emphasizing the role's importance in delivering human-centric healthcare. The position involves managing pharmacy operations, ensuring patient safety, and promoting a culture of empathy and compassion. The ideal candidate will have an active pharmacy license, immunization certification, and a degree in pharmacy. Benefits include comprehensive medical, dental, and vision coverage, a 401(k) plan, and well-being programs.

Store Associate

Company: CVS Health

Location: Fort Washington, PA

Posted Nov 09, 2024

CVS Health is seeking Retail Store Associates to join their team, emphasizing a human-centric approach to healthcare. The role involves providing excellent customer service, maintaining the sales floor, supporting store activities, and assisting in the pharmacy. The company offers competitive pay, comprehensive benefits, and opportunities for career growth. No prior retail experience is required, but a high school diploma is preferred.

Field Sales Representative, National Security Market, Public Sector

Company: Google

Location: Washington, DC

Posted Nov 09, 2024

Google Cloud Platform is seeking a sales professional with extensive experience in the technology industry, particularly in SaaS, PaaS, or IaaS products. The ideal candidate will have a Bachelor's degree or equivalent practical experience and 10 years of sales experience, preferably engaging with C-level executives. They should be familiar with promoting infrastructure software, databases, investigative tools, applications software, or cloud solutions, especially those for US National Security Government customers. The role involves new client acquisition, strategy development, and educating clients on business opportunities. The successful candidate will build executive relationships, manage the entire business cycle, and drive business development. The base salary range for this full-time position is $110,000-$164,000, with additional benefits, bonus, and equity. The role is part of Google Public Sector, which focuses on helping US public sector institutions accelerate their digital transformations.

Customer Success Analyst, Government

Company: Predata

Location: Washington, DC

Posted Nov 09, 2024

Predata, a predictive analytics startup, is seeking a Customer Success Analyst for its Government Team in Washington, D.C. The role involves supporting customers in using the Predata platform, demonstrating its capabilities to prospective clients, and collaborating with various teams to develop product features. The ideal candidate should have a degree in a related field, 2-5 years of experience in the national security space, strong international affairs background, and teaching/training experience. Competitive compensation and benefits package is offered.

Personal Banker Shops at Park Village

Company: Wells Fargo

Location: Washington, DC

Posted Nov 09, 2024

Wells Fargo is seeking an Associate Personal Banker (SAFE) for their National Branch Network. The role involves delivering exceptional customer service, building relationships, and proposing appropriate products and services. The bank emphasizes a supportive work environment with competitive salary, robust benefits, and programs for work-life balance. Wells Fargo has been recognized as one of the top workplaces for career growth in the U.S. by LinkedIn. The role requires customer interaction, understanding of bank products, and compliance with the S.A.F.E. Mortgage Licensing Act. Qualifications include customer service experience, ability to handle complex transactions, and proactive customer engagement. The position offers comprehensive benefits and a pay range of $20.00 - $27.69.

Merchandise Associate

Company: The TJX Companies, Inc.

Location: Washington, DC

Posted Nov 09, 2024

Marshalls, a retail store, is seeking a customer-focused individual to contribute to the growth of their career. The role involves delivering excellent customer service, maintaining a clean store environment, and adhering to operational standards. The company culture is positive, encouraging, and embraces change. Benefits include an associate discount, 401(k) contributions, and various insurance options. The starting pay range is $17.50 to $18.00 per hour.

Supervisory Medical Support Assistant-Recruitment Incentive Authorized

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Walla Walla, Washington Walla Walla, Washington

Posted Nov 09, 2024

The Health Administrative Service line is hiring for a Supervisory Medical Support Assistant position in Walla Walla, WA. The role requires U.S. citizenship, English proficiency, and one year of specialized experience. Key responsibilities include leading or supervising MSAs, managing fiscal matters, and ensuring compliance with policies. The position is in the Excepted Service and does not confer competitive status. Full vaccination against COVID-19 is mandatory for selected candidates.

Supervisory Information Technology Specialist (APPSW), GS-2210-15, FPL GS-15 (Direct Hire)

Company: Department of Education - Federal Student Aid

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 09, 2024

This position is telework eligible and located in the Federal Student Aid (FSA) office. The role involves working with cross-functional agile development teams and users, focusing on improving service delivery through AI and AI-enabling technologies. The job requires US citizenship, a background investigation, and meeting all qualification requirements within 30 days. Minimum qualifications include specialized experience in lead engineering or senior software development, project management, and communicating technical concepts to non-technical audiences. Basic experience requirements include attention to detail, customer service, oral communication, and problem-solving skills.

IT SPECIALISTS (CUSTSPT)

Company: Department of the Navy - Naval Sea Systems Command

Location: Washington Navy Yard, District of Columbia Washington Navy Yard, District of Columbia

Posted Nov 09, 2024

This is a public notice flyer for anticipated vacancies in the NH-03 broadband level (GS-12 and GS-13). Interested applicants must follow the 'How to Apply' section, as applications won't be accepted through the flyer. There's no guarantee of vacancies being filled. No notice of result letters will be sent. Requirements include US citizenship, federal employment suitability, direct deposit, E-Verify, Selective Service registration for males born after 12-31-59, and security clearance. Travel to CONUS and OCONUS may be required. The role demands at least one year of specialized IT customer support experience, with skills in attention to detail, customer service, oral communication, and problem-solving.

Luxury Sales Associate

Company: Brilliant Earth

Location: Washington, DC

Posted Nov 09, 2024

Brilliant Earth is seeking a full-time Jewelry Consultant for its Washington, D.C. showroom. The role involves guiding customers through sales via in-person, virtual, phone, or live-chat appointments, managing high sales leads, and creating personalized experiences. The ideal candidate should have a passion for customer service, a drive to exceed sales targets, strong communication skills, and a collaborative spirit. Brilliant Earth offers competitive compensation, a robust benefits package, career growth opportunities, and a mission-driven, diverse team environment.

Senior Field Claim Resolution Specialist II, Property

Company: Liberty Mutual Insurance

Location: Washington, DC

Posted Nov 09, 2024

This job posting is for a Property Loss Claims Manager role at Liberty Mutual. The role involves managing, investigating, and resolving high severity property loss claims, providing exceptional customer service, and working with various vendors. The successful candidate will need a Bachelor's Degree or equivalent experience, at least 5 years of related experience, and completion of advanced property training. The position offers opportunities for growth, competitive compensation, and a positive work environment. Liberty Mutual is recognized as a 'Great Place to Work' and is committed to diversity and inclusion.

Frequently Asked Questions

What are the typical salary ranges for Customer Success roles at different seniority levels?
Entry‑level CSMs earn $55k–$70k, mid‑level (2–5 yrs) $70k–$90k, senior (5+ yrs) $90k–$120k, and Director/VP roles $120k–$160k+ in the U.S., with higher ranges in tech hubs.
What skills and certifications are most valuable for Customer Success professionals?
Proficiency in Gainsight, Totango, or Zendesk, data analysis with SQL or Excel, strong communication, and certifications like Gainsight Certified Success Manager (GCSM) or Certified Customer Success Manager (CCSM) boost credibility.
Are Customer Success positions available for remote work?
Yes—over 80% of openings allow full‑time remote or hybrid arrangements, especially in SaaS, fintech, and e‑commerce sectors. Remote roles often require 24/7 availability for global accounts.
What career progression paths exist within Customer Success?
Typical progression moves from Onboarding Specialist to CSM, then to Senior CSM or Account Manager, followed by Customer Success Manager Lead, Director, and VP of Customer Success, with each step adding strategic and budget‑ownership responsibilities.
What are the current industry trends shaping Customer Success?
Trends include AI‑driven health metrics, proactive churn prevention, cross‑sell automation, and the rise of Customer Success Ops teams that focus on process scale and data governance.

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