Customer Success Jobs in Washington DC

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Looking for Customer Success jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Success position in the Washington DC area.

Info Security Controls Sr Specialist

Company: Bank of America

Location: Washington, DC

Posted Oct 08, 2024

Bank of America is seeking an Info Security Controls Sr Specialist to join their Process and Metrics Excellence organization. The role involves leading the Cyber Control Oversight program, overseeing executive issue portfolios, facilitating issue to process alignments, and assisting with regulatory requests. The ideal candidate should have 8-10 years of related experience, strong risk and compliance background, and excellent analytical and critical thinking skills. The role is based in Denver, CO or Washington, DC, with a salary range of $130,000 - $176,900 annually.

Supply Chain Navy SME

Company: IBM

Location: US Washington

Posted Oct 08, 2024

The job description highlights the importance of long-term relationships, collaboration, and innovation in IBM Consulting. The role requires experience in supply chain management, business development, and leadership, with a focus on securing large-scale contracts and growing revenue.

Pharmacy Intern Grad

Company: Walgreens

Location: Fort Washington, PA

Posted Oct 08, 2024

The job involves providing pharmacy consulting services, ensuring proper medication handling, and enhancing customer experience. Key responsibilities include engaging customers, resolving issues, and promoting healthcare services. The role also involves maintaining pharmacy operations, ensuring compliance with regulations, and supporting financial and inventory management. The pharmacist is expected to build relationships with the local medical community, participate in outreach activities, and assist in staff hiring and training.

Jewelry Sales Consultant (Part Time)

Company: Brilliant Earth

Location: Washington, DC

Posted Oct 08, 2024

Brilliant Earth is seeking a part-time Jewelry Consultant for their Washington, D.C. showroom. The role involves guiding customers through the purchasing process, managing sales leads, and creating personalized experiences. The ideal candidate should have a passion for customer service, a drive to exceed sales targets, strong communication skills, and a collaborative mindset. Brilliant Earth offers competitive compensation, benefits, and opportunities for growth. The hiring process includes a phone call, an online exercise, and a video interview.

Customer Experience Coordinator, STP: 2023-3035

Company: The Headfirst Companies

Location: Washington, DC

Posted Oct 08, 2024

The Customer Experience Coordinator (CX Coordinator) role at Headfirst Companies involves serving as a customer experience ambassador, managing customer accounts, and ensuring high-quality service through phone, email, and in-person interactions. The role requires strong communication skills, problem-solving abilities, and the capacity to work in various environments. The CX Coordinator will also represent the Headfirst brand, handle daily schedules, and participate in camp activities. The ideal candidate should have at least two years of educational experience, preferably in communications, business, or hospitality, and relevant customer service experience. The role involves working with small children, handling outdoor tasks, and lifting up to 30 pounds occasionally.

Developmental Engineer

Company: Lee Company

Location: Washington, UT

Posted Oct 08, 2024

The text discusses the crucial role of Developmental Engineers in the Air Force, covering a wide range of specialties. These experts are responsible for planning and implementing projects, essential for successful operations worldwide. The text also outlines the requirements to join the Air Force, including a Bachelor's degree in engineering, completion of specific courses, and age restrictions. Meeting these requirements is necessary to contribute to the Air Force's missions and ensure technology reliability.

Senior Software Engineer, Scala

Company: Disney

Location: Washington, DC

Posted Oct 08, 2024

Disney Entertainment & ESPN Technology is a dynamic organization that reimagines viewing experiences for beloved stories and transforms Disney's media business. They build and operate platforms used by millions daily, such as Disney+, Hulu, and ESPN+. The company values innovation, with a focus on providing exceptional video playback experiences and metadata. They are seeking a Senior Software Engineer with expertise in functional programming, RESTful services, and large-scale high-availability backend services. The role involves building high-performance systems, leading architecture discussions, and collaborating with cross-functional teams. The ideal candidate should have a strong understanding of computer science fundamentals, design patterns, and principles, as well as experience with public cloud providers and observability tools.

2025 Investment Banking Associate Program - Early Careers

Company: Wells Fargo

Location: Washington, DC

Posted Oct 08, 2024

Wells Fargo is recruiting for the 2025 CIB Associate Program in Investment Banking. The program offers an eight-week comprehensive training in Charlotte, covering financial accounting, credit analysis, products, structuring, corporate valuation, and financial modeling. Associates will receive on-the-job coaching, mentoring, and feedback. They will participate in analyzing companies and client investments, make recommendations, and identify process improvements. Ideal candidates have 3+ years of professional experience, strong analytical skills, and the ability to work under pressure. Required qualifications include 2+ years of Investment Banking Program experience. Desired qualifications include a Masters of Business Administration (MBA) and advanced Microsoft Office skills. The role is available in Charlotte, New York, Houston, Chicago, and Washington, D.C., with a pay range of $175,000 yearly.

Senior CAT Automation Developer (Engineer Software Quality 4) - 3845

Company: Alion Science and Technology

Location: Washington, DC

Posted Oct 08, 2024

HII is seeking a Senior Test Automation Developer for the USPS Postal Service Headquarters in Washington, DC. The role involves designing and developing test automation scripts, working with business analysts, and maintaining production systems. The ideal candidate should have advanced knowledge of automation test tools, proficiency in VBScript, and experience in an Agile Software Development environment. Familiarity with VersionOne, version control software, and mailing industry data exchange standards is preferred.

Regional Vice President, Large Enterprise Sales

Company: Grand Rounds Health

Location: Washington, DC

Posted Oct 08, 2024

Included Health is a tech-driven healthcare company that aims to improve healthcare standards globally. Established in 2011, the company serves over 140 top employers, including Walmart and Costco, as a free employee benefit. With a team of 800+, Included Health connects nearly 6 million members to top-rated doctors and data-driven insights. The company's Enterprise Sales Directors sell the Included Health suite of products to enterprise customers (5,000-20,000 employee population) to provide world-class healthcare experiences for employees and their families. The role involves identifying, pursuing, and closing business with self-funded employers, working with senior Compensation & Benefits leadership, and expanding the company's customer base.

Cloud Consultant and Program Manager

Company: Smartronix

Location: Washington, DC

Posted Oct 08, 2024

Smartronix, LLC., is a leading IT solutions provider specializing in Cloud Computing, Cyber Security, Health IT, Network Operations, and Mission-Focused Engineering. They are a Premier Amazon Web Services Consulting Partner, Microsoft Gold Partner, and Google Cloud Platform Premier Partner. Smartronix serves Fortune 1000 Financial, Healthcare, and government agencies worldwide. They value their employees, encouraging them to think big, collaborate, and contribute to the company's strategic vision. Smartronix is seeking an experienced Program Manager to join their expanding Cloud Services team. The ideal candidate will possess strong leadership, consulting, and relationship management skills, a business development mindset, and excellent communication skills. They should have a proven track record of driving major IT projects and managing multiple priorities simultaneously.

Assistant Community Manager, Park Kennedy

Company: KETTLER

Location: Washington, DC

Posted Oct 08, 2024

KETTLER is currently hiring for an Assistant Community Manager position at Park Kennedy, a luxury apartment community in Washington, DC. The role involves managing property operations, coordinating maintenance, ensuring a quality living environment, and contributing to team goals and resident satisfaction. The ideal candidate should have 2+ years of property management experience, computer proficiency, and a proven track record in leasing. Knowledge of Landlord Tenant Laws and Property Management software is required. Experience in the luxury segment is preferred.

Frequently Asked Questions

What are the typical salary ranges for Customer Success roles at different seniority levels?
Entry‑level CSMs earn $55k–$70k, mid‑level (2–5 yrs) $70k–$90k, senior (5+ yrs) $90k–$120k, and Director/VP roles $120k–$160k+ in the U.S., with higher ranges in tech hubs.
What skills and certifications are most valuable for Customer Success professionals?
Proficiency in Gainsight, Totango, or Zendesk, data analysis with SQL or Excel, strong communication, and certifications like Gainsight Certified Success Manager (GCSM) or Certified Customer Success Manager (CCSM) boost credibility.
Are Customer Success positions available for remote work?
Yes—over 80% of openings allow full‑time remote or hybrid arrangements, especially in SaaS, fintech, and e‑commerce sectors. Remote roles often require 24/7 availability for global accounts.
What career progression paths exist within Customer Success?
Typical progression moves from Onboarding Specialist to CSM, then to Senior CSM or Account Manager, followed by Customer Success Manager Lead, Director, and VP of Customer Success, with each step adding strategic and budget‑ownership responsibilities.
What are the current industry trends shaping Customer Success?
Trends include AI‑driven health metrics, proactive churn prevention, cross‑sell automation, and the rise of Customer Success Ops teams that focus on process scale and data governance.

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