Customer Success Jobs in Washington DC

50,146 open positions · Updated daily

Looking for Customer Success jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Success position in the Washington DC area.

ALM Actuary

Company: MassMutual

Location: Washington DC

Posted Feb 03, 2025

MassMutual is seeking a passionate and experienced actuary to join their Annuity ALM & Hedging team. The role involves owning all components of ALM for retail income annuities and institutional business, including business relationships, production, and ad-hoc analysis. The individual will also assist in cross-company initiatives and maintain ALM processes. The ideal candidate will have a Fellow of the Society of Actuaries (FSA) or Chartered Financial Analyst (CFA) designation, 7+ years of experience in actuarial business functions and risks, investments, ALM, or hedging, and proficiency in programming languages and actuarial software products. The role offers opportunities for continuous learning, mentorship, and networking within the organization.

Software Developer Sr. TS/SCI REQUIRED

Company:

Location: Washington, DC

Posted Feb 03, 2025

Help Desk Support Specialist

Company: Leidos

Location: Washington, DC

Posted Feb 03, 2025

Cloud Engineer- TS/SCI Required

Company:

Location: Washington, DC

Posted Feb 03, 2025

Information Security Consultant - Application Security Engineer

Company: MassMutual

Location: Washington DC

Posted Feb 03, 2025

MassMutual is seeking an experienced Application Security Engineer to join their dedicated team. The role involves driving security best practices, conducting in-depth security assessments, and collaborating with various teams to integrate security into the software development lifecycle. The ideal candidate should have a strong background in secure software development, knowledge of application security vulnerabilities, and experience with security tools. The company values collaboration, continuous learning, and innovation.

Frequently Asked Questions

What are the typical salary ranges for Customer Success roles at different seniority levels?
Entry‑level CSMs earn $55k–$70k, mid‑level (2–5 yrs) $70k–$90k, senior (5+ yrs) $90k–$120k, and Director/VP roles $120k–$160k+ in the U.S., with higher ranges in tech hubs.
What skills and certifications are most valuable for Customer Success professionals?
Proficiency in Gainsight, Totango, or Zendesk, data analysis with SQL or Excel, strong communication, and certifications like Gainsight Certified Success Manager (GCSM) or Certified Customer Success Manager (CCSM) boost credibility.
Are Customer Success positions available for remote work?
Yes—over 80% of openings allow full‑time remote or hybrid arrangements, especially in SaaS, fintech, and e‑commerce sectors. Remote roles often require 24/7 availability for global accounts.
What career progression paths exist within Customer Success?
Typical progression moves from Onboarding Specialist to CSM, then to Senior CSM or Account Manager, followed by Customer Success Manager Lead, Director, and VP of Customer Success, with each step adding strategic and budget‑ownership responsibilities.
What are the current industry trends shaping Customer Success?
Trends include AI‑driven health metrics, proactive churn prevention, cross‑sell automation, and the rise of Customer Success Ops teams that focus on process scale and data governance.

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