Customer Success Jobs

979,932 open positions · Updated daily

Customer Success sits at the intersection of product, sales, and support, making it a high‑growth area as SaaS firms chase net revenue retention. Companies are now investing in AI‑driven health scoring and proactive churn alerts, creating an urgent need for analysts who can translate data into action.

Roles range from Customer Success Manager (CSM) and Onboarding Specialist to Renewal Lead and Enterprise Success Engineer. A CSM maps the customer journey, uses tools like Gainsight, Totango, or ChurnZero to track health scores, and coordinates cross‑functional initiatives. Onboarding Specialists focus on rapid first‑month adoption, while Renewal Leads drive quarterly business reviews and expansion negotiations. Enterprise Success Engineers dive into API integrations and custom dashboards, turning technical support into strategic partnership.

Salary transparency is vital for success professionals because it aligns compensation with key performance indicators such as Net Promoter Score, churn rate, and expansion revenue. Knowing the exact pay range for each role helps talent negotiate based on impact, ensures equity across remote teams, and signals that a company values measurable customer outcomes.

SIEM Engineer

Company: Optiv

Location: USA

Posted Dec 09, 2025

This job description outlines a SIEM Engineer role with responsibilities in security operations, system maintenance, and client support. It lists required technical skills, preferred certifications, and details about the company's benefits including remote work options and professional development opportunities.

Senior Machine Learning Engineer - Evaluations (Design Generation)

Company: Canva

Location: Australia

Posted Dec 09, 2025

This job description highlights a unique opportunity to work on AI-driven design systems at Canva, emphasizing collaboration, innovation, and a supportive work environment with benefits like equity packages, flexible leave, and a focus on employee well-being.

Account Executive

Company: Regask

Location: Canada

Posted Dec 09, 2025

RegASK is an AI-driven regulatory solution enabling intelligent workflow orchestration and compliance across industries. The company seeks an Account Executive with sales experience in Life Sciences/Consumer Products to drive growth, offering flexible work arrangements and opportunities to work on innovative SaaS solutions. The role involves business development, client acquisition, and cross-functional collaboration with global teams.

Digital/Growth CSM

Company: Blackbaud

Location: India

Posted Dec 09, 2025

The Customer Success Manager role focuses on driving client retention and growth through strategic collaboration and proactive communication. Blackbaud promotes a flexible work environment and inclusive culture.

Principal Technical Project Manager

Company: TTEC Digital

Location: USA

Posted Dec 09, 2025

TTEC Digital seeks a Principal Technical Project Manager with extensive experience in managing large-scale projects. The role offers remote work, competitive compensation, and benefits like medical, dental, and PTO. The company emphasizes a positive work environment and career growth opportunities.

Senior Full Stack Engineer – .NET Focus

Company: Varicent

Location: Mexico

Posted Dec 09, 2025

This job description highlights a Software Developer role with opportunities for growth, collaboration with cross-functional teams, and benefits like remote work flexibility and market-leading compensation. It emphasizes technical challenges, modern tools, and a dynamic work environment.

Social Value Specialist

Company: NECSWS

Location: UK

Posted Dec 09, 2025

This job description highlights a role focused on driving social impact through strategic initiatives, collaboration, and impactful project work. The company emphasizes its mission to make a difference in public services, offering competitive benefits and opportunities for professional growth.

Manager - Customer Success

Company: Blackbaud

Location: India

Posted Dec 09, 2025

This job description outlines a leadership role in Customer Success, emphasizing team development, scalable programs, and data-driven strategies. It highlights opportunities for strategic growth, cross-functional collaboration, and impactful customer engagement while promoting an inclusive work environment.

Team Lead, .Net Software Developer

Company: Blackbaud

Location: India

Posted Dec 09, 2025

This job description outlines the responsibilities and requirements for a Success Engineering Team Lead role, emphasizing team leadership, technical expertise, and collaboration across departments. It highlights the importance of fostering an inclusive work environment and aligns with the company's commitment to equal opportunity and flexible work arrangements.

Housing Senior Support Consultant

Company: NECSWS

Location: UK

Posted Dec 09, 2025

The job offers remote/hybrid flexibility, growth opportunities, and impactful work on housing solutions. Benefits include training, medical cover, and a pension plan. Ideal for tech-savvy individuals with SQL or system admin experience.

Director - Social & Content

Company: Kraken

Location: USA

Posted Dec 09, 2025

Kraken promotes its mission to accelerate crypto adoption, highlights a global team of experts, and emphasizes innovation in crypto products and security. The job posting seeks a strategic leader to shape social media strategy while celebrating diversity and inclusion.

RFP/Proposal Writer

Company: Access Softek

Location: USA

Posted Dec 09, 2025

This job posting seeks an enthusiastic RFP Writer with experience in digital banking technology and fintech innovation. The role involves managing RFP lifecycle, creating responses, and collaborating with teams. The company offers competitive compensation and benefits including healthcare, retirement plans, and remote work flexibility.

Frequently Asked Questions

What are the typical salary ranges for Customer Success roles at different seniority levels?
Entry‑level CSMs earn $55k–$70k, mid‑level (2–5 yrs) $70k–$90k, senior (5+ yrs) $90k–$120k, and Director/VP roles $120k–$160k+ in the U.S., with higher ranges in tech hubs.
What skills and certifications are most valuable for Customer Success professionals?
Proficiency in Gainsight, Totango, or Zendesk, data analysis with SQL or Excel, strong communication, and certifications like Gainsight Certified Success Manager (GCSM) or Certified Customer Success Manager (CCSM) boost credibility.
Are Customer Success positions available for remote work?
Yes—over 80% of openings allow full‑time remote or hybrid arrangements, especially in SaaS, fintech, and e‑commerce sectors. Remote roles often require 24/7 availability for global accounts.
What career progression paths exist within Customer Success?
Typical progression moves from Onboarding Specialist to CSM, then to Senior CSM or Account Manager, followed by Customer Success Manager Lead, Director, and VP of Customer Success, with each step adding strategic and budget‑ownership responsibilities.
What are the current industry trends shaping Customer Success?
Trends include AI‑driven health metrics, proactive churn prevention, cross‑sell automation, and the rise of Customer Success Ops teams that focus on process scale and data governance.

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