Customer Success Jobs

979,932 open positions · Updated daily

Customer Success sits at the intersection of product, sales, and support, making it a high‑growth area as SaaS firms chase net revenue retention. Companies are now investing in AI‑driven health scoring and proactive churn alerts, creating an urgent need for analysts who can translate data into action.

Roles range from Customer Success Manager (CSM) and Onboarding Specialist to Renewal Lead and Enterprise Success Engineer. A CSM maps the customer journey, uses tools like Gainsight, Totango, or ChurnZero to track health scores, and coordinates cross‑functional initiatives. Onboarding Specialists focus on rapid first‑month adoption, while Renewal Leads drive quarterly business reviews and expansion negotiations. Enterprise Success Engineers dive into API integrations and custom dashboards, turning technical support into strategic partnership.

Salary transparency is vital for success professionals because it aligns compensation with key performance indicators such as Net Promoter Score, churn rate, and expansion revenue. Knowing the exact pay range for each role helps talent negotiate based on impact, ensures equity across remote teams, and signals that a company values measurable customer outcomes.

Arquitecto Hybrid

Company: IBM

Location: Bogota, CO

Posted Dec 09, 2025

IBM Consulting offers career opportunities focused on client collaboration, innovation in cloud and AI, and professional growth with a strong emphasis on skills development and impactful solutions.

Package Consultant-Salesforce

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

IBM Consulting offers a career focused on client collaboration and innovation, leveraging technology to drive growth. The role requires expertise in Salesforce development and agile methodologies, with opportunities for long-term development in a supportive ecosystem.

SAP Fieldglass Support Engineer

Company: IBM

Location: Sofia, BG

Posted Dec 09, 2025

IBM Consulting emphasizes long-term client relationships and growth opportunities. The SAP Fieldglass Support Engineer role requires technical expertise and collaboration, with a focus on system stability and innovation in a dynamic environment.

Associate Product Manager- Intern

Company: IBM

Location: Pune, IN

Posted Dec 09, 2025

This text describes an internship opportunity in Product Management at IBM's Storage Division, highlighting responsibilities like supporting product strategies, collaborating with cross-functional teams, and addressing customer needs. It outlines required qualifications and preferred experience for the role.

SAPコンサルタント

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

The text describes a career in IBM Consulting focused on collaborative client work, innovation in hybrid cloud and AI, and professional growth opportunities. It emphasizes leadership roles, technical expertise in SAP solutions, and a culture of continuous learning and development.

Application Developer-Java & Web Technologies

Company: IBM

Location: Shenyang, CN

Posted Dec 09, 2025

The text highlights IBM Consulting's focus on innovation, collaboration with global clients, and career growth opportunities in hybrid cloud and AI technologies. It emphasizes problem-solving, strategic partnerships, and impactful solutions for clients.

Package Consultant Internship - SAP HANA SCM TM

Company: IBM

Location: Casablanca, MA

Posted Dec 09, 2025

IBM Consulting offers a career focused on client collaboration, innovation in hybrid cloud and AI, and professional growth through strategic partnerships and technology platforms. The role emphasizes problem-solving, continuous improvement, and delivering impactful solutions for global clients.

Package Consultant-SAP HANA SCM MM

Company: IBM

Location: Mumbai, IN

Posted Dec 09, 2025

This job description highlights a career in IBM Consulting focused on long-term client relationships, global collaboration, and leveraging IBM's technology platforms to drive innovation. The role requires SAP expertise, project management skills, and experience with Indian market-specific requirements like GST and EInvoicing.

Application Developer-SAP ABAP

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 09, 2025

IBM Consulting offers a career focused on innovation and collaboration, working with clients to develop cutting-edge solutions using advanced technologies and fostering long-term growth.

Application Developer-Java & Web Technologies

Company: IBM

Location: Gurgaon, IN

Posted Dec 09, 2025

The text describes a career in IBM Consulting focused on hybrid cloud and AI innovation, emphasizing collaboration with clients, strategic partnerships, and professional growth opportunities. It outlines technical requirements and problem-solving responsibilities for a Software Developer role.

Apptio Sales Operations Analyst, APAC & Japan

Company: IBM

Location: SYDNEY, AU

Posted Dec 09, 2025

The text describes IBM's collaborative culture and a sales operations role with responsibilities like maintaining Salesforce accuracy, supporting deal structuring, and fostering teamwork. It highlights opportunities for innovation and professional growth while outlining required expertise and collaboration across teams.

Designer-Digital Product Engineering

Company: IBM

Location: Taipei, TW

Posted Dec 09, 2025

IBM seeks a passionate UX Designer to create impactful user experiences in financial and tech sectors. The role involves end-to-end design, collaboration, and innovation, offering opportunities for growth and impactful contributions.

Frequently Asked Questions

What are the typical salary ranges for Customer Success roles at different seniority levels?
Entry‑level CSMs earn $55k–$70k, mid‑level (2–5 yrs) $70k–$90k, senior (5+ yrs) $90k–$120k, and Director/VP roles $120k–$160k+ in the U.S., with higher ranges in tech hubs.
What skills and certifications are most valuable for Customer Success professionals?
Proficiency in Gainsight, Totango, or Zendesk, data analysis with SQL or Excel, strong communication, and certifications like Gainsight Certified Success Manager (GCSM) or Certified Customer Success Manager (CCSM) boost credibility.
Are Customer Success positions available for remote work?
Yes—over 80% of openings allow full‑time remote or hybrid arrangements, especially in SaaS, fintech, and e‑commerce sectors. Remote roles often require 24/7 availability for global accounts.
What career progression paths exist within Customer Success?
Typical progression moves from Onboarding Specialist to CSM, then to Senior CSM or Account Manager, followed by Customer Success Manager Lead, Director, and VP of Customer Success, with each step adding strategic and budget‑ownership responsibilities.
What are the current industry trends shaping Customer Success?
Trends include AI‑driven health metrics, proactive churn prevention, cross‑sell automation, and the rise of Customer Success Ops teams that focus on process scale and data governance.

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