Customer Success Jobs

979,932 open positions · Updated daily

Customer Success sits at the intersection of product, sales, and support, making it a high‑growth area as SaaS firms chase net revenue retention. Companies are now investing in AI‑driven health scoring and proactive churn alerts, creating an urgent need for analysts who can translate data into action.

Roles range from Customer Success Manager (CSM) and Onboarding Specialist to Renewal Lead and Enterprise Success Engineer. A CSM maps the customer journey, uses tools like Gainsight, Totango, or ChurnZero to track health scores, and coordinates cross‑functional initiatives. Onboarding Specialists focus on rapid first‑month adoption, while Renewal Leads drive quarterly business reviews and expansion negotiations. Enterprise Success Engineers dive into API integrations and custom dashboards, turning technical support into strategic partnership.

Salary transparency is vital for success professionals because it aligns compensation with key performance indicators such as Net Promoter Score, churn rate, and expansion revenue. Knowing the exact pay range for each role helps talent negotiate based on impact, ensures equity across remote teams, and signals that a company values measurable customer outcomes.

Brand Technical Specialist Intern – Entry Level Sales Program 2026

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

IBM's internship program emphasizes collaborative innovation, technical expertise, and client-centric solutions. The role involves building credibility, developing proposals, and leveraging technology to drive digital transformation. It offers growth opportunities with a focus on teamwork and professional development.

Digital & Technology Solutions Apprenticeship

Company: IBM

Location: Leicester, GB

Posted Dec 09, 2025

IBM's Client Innovation Centre offers exciting opportunities for Application Developers to lead innovative projects, drive global impact, and grow careers through technical expertise and collaboration.

Package Consultant-SAP HANA SCM MM

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This text describes a career opportunity in IBM Consulting, emphasizing collaboration with global clients, expertise in SAP solutions, and the potential to drive innovation through hybrid cloud and AI technologies. It outlines responsibilities, required skills, and the benefits of working in IBM's delivery centers.

Customer/1 Developer (C/1)

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 09, 2025

This job description outlines a career in IBM Consulting focused on hybrid cloud and AI solutions, emphasizing global client collaboration, strategic partnerships, and technical expertise in billing systems and programming languages.

Technology Sales Partner Specialist - Entry Level Sales Program 2026 (Intern, September Start)

Company: IBM

Location: Markham, CA

Posted Dec 09, 2025

This text promotes an internship opportunity at IBM's Ecosystem team, highlighting skills development in B2B sales, solution selling, and partner engagement. It emphasizes hands-on training, real business impact, and professional growth in a dynamic environment.

Package Consultant-Workday Integrations

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This text describes a career in IBM Consulting, emphasizing collaboration with global clients, innovation in hybrid cloud and AI solutions, and opportunities to drive technological adoption. It outlines responsibilities as a consultant, including developing impactful solutions and leading integration projects, while highlighting required expertise in Workday platforms and technical skills.

Application Developer

Company: IBM

Location: Jakarta, ID

Posted Dec 09, 2025

The text describes a career in IBM Consulting focused on hybrid cloud and AI innovation, emphasizing collaboration with global clients, strategic technology platforms, and opportunities for growth through problem-solving and creative solutions.

Senior Data Engineer-Data Integration

Company: IBM

Location: Giza, EG

Posted Dec 09, 2025

This job description highlights a Data Engineer role at IBM with opportunities to design systems, drive innovation, and contribute to global projects. The position emphasizes career growth, technical expertise in data integration tools, and impactful work on enterprise systems.

Senior Azure FullStack Developer - Healthcare Sector

Company: IBM

Location: London, GB

Posted Dec 09, 2025

The text promotes IBM CIC's career opportunities, emphasizing growth, innovation, and a supportive work environment. It highlights benefits like training programs, career development, and a culture of collaboration. The role involves working on cloud and AI solutions for healthcare clients, with requirements for technical expertise and certifications.

Entry Level Back End Developer 2026

Company: IBM

Location: POUGHKEEPSIE, US

Posted Dec 09, 2025

This job description highlights IBM's opportunity to work on innovative AI projects, collaborate with top experts, and solve complex challenges. The role involves developing enterprise applications with frameworks like PyTorch and TensorFlow, working on cutting-edge hardware accelerators, and contributing to open-source efforts. It emphasizes leadership, technical expertise, and impactful problem-solving in a dynamic environment.

Package Specialist-SAP HANA FIN CO

Company: IBM

Location: Shenzhen, CN

Posted Dec 09, 2025

This job description outlines a role as an SAP FICO Consultant in IBM Consulting, focusing on implementing and configuring SAP Finance and Controlling modules in brownfield environments. It emphasizes collaboration with clients, technical expertise in SAP systems, and requirements for a bachelor's degree, relevant certifications, and experience with SAP modules like MM, SD, and RISE with SAP. The position also highlights teamwork, communication skills, and adaptability in dynamic environments.

PROCESS DELIVERY SPECIALIST-TALENT DEVELOPMENT OPTIMIZATION PROCESSES

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This job description highlights a career in IBM Consulting focused on digital transformation, global client collaboration, and innovation. It emphasizes opportunities for career growth, strategic partnerships, and impactful work with cutting-edge technologies like AI and hybrid cloud solutions. The role requires expertise in benefits administration, compensation processes, and system management, with a strong emphasis on problem-solving and customer service.

Frequently Asked Questions

What are the typical salary ranges for Customer Success roles at different seniority levels?
Entry‑level CSMs earn $55k–$70k, mid‑level (2–5 yrs) $70k–$90k, senior (5+ yrs) $90k–$120k, and Director/VP roles $120k–$160k+ in the U.S., with higher ranges in tech hubs.
What skills and certifications are most valuable for Customer Success professionals?
Proficiency in Gainsight, Totango, or Zendesk, data analysis with SQL or Excel, strong communication, and certifications like Gainsight Certified Success Manager (GCSM) or Certified Customer Success Manager (CCSM) boost credibility.
Are Customer Success positions available for remote work?
Yes—over 80% of openings allow full‑time remote or hybrid arrangements, especially in SaaS, fintech, and e‑commerce sectors. Remote roles often require 24/7 availability for global accounts.
What career progression paths exist within Customer Success?
Typical progression moves from Onboarding Specialist to CSM, then to Senior CSM or Account Manager, followed by Customer Success Manager Lead, Director, and VP of Customer Success, with each step adding strategic and budget‑ownership responsibilities.
What are the current industry trends shaping Customer Success?
Trends include AI‑driven health metrics, proactive churn prevention, cross‑sell automation, and the rise of Customer Success Ops teams that focus on process scale and data governance.

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