Customer Success Jobs

979,932 open positions · Updated daily

Customer Success sits at the intersection of product, sales, and support, making it a high‑growth area as SaaS firms chase net revenue retention. Companies are now investing in AI‑driven health scoring and proactive churn alerts, creating an urgent need for analysts who can translate data into action.

Roles range from Customer Success Manager (CSM) and Onboarding Specialist to Renewal Lead and Enterprise Success Engineer. A CSM maps the customer journey, uses tools like Gainsight, Totango, or ChurnZero to track health scores, and coordinates cross‑functional initiatives. Onboarding Specialists focus on rapid first‑month adoption, while Renewal Leads drive quarterly business reviews and expansion negotiations. Enterprise Success Engineers dive into API integrations and custom dashboards, turning technical support into strategic partnership.

Salary transparency is vital for success professionals because it aligns compensation with key performance indicators such as Net Promoter Score, churn rate, and expansion revenue. Knowing the exact pay range for each role helps talent negotiate based on impact, ensures equity across remote teams, and signals that a company values measurable customer outcomes.

Senior Federal Consultant-Enterprise Strategy

Company: IBM

Location: WASHINGTON, US

Posted Dec 09, 2025

This job description highlights IBM Consulting's focus on long-term client relationships, innovative hybrid cloud and AI solutions, and career growth opportunities. It emphasizes strategic consulting roles with federal clients, requiring advanced education and security clearance, while promoting a culture of curiosity and technological expertise.

Data Scientist Intern 2026 (Lansing, MI)

Company: IBM

Location: Lansing, US

Posted Dec 09, 2025

This text promotes IBM Consulting's internship program, emphasizing career growth opportunities, skill development, and a supportive environment for professionals seeking to advance their careers through hands-on experience with cutting-edge technologies and mentorship.

PROCESS DELIVERY SPECIALIST-TALENT DEVELOPMENT OPTIMIZATION PROCESSES

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This text describes a career opportunity at IBM Consulting focusing on long-term client relationships, digital transformation, and professional growth. It highlights collaboration with industry visionaries, strategic partner ecosystems, and mentorship programs. The role emphasizes HR processes, technical expertise, and communication skills for success in a dynamic work environment.

Sr. Corporate Account Manager

Company: IBM

Location: Austin, US

Posted Dec 09, 2025

This text describes a senior sales role at IBM focusing on cloud solutions and customer engagement. It highlights opportunities for career growth, team collaboration, and the company's commitment to innovation. The role requires sales expertise, technical knowledge, and strong communication skills to succeed in a dynamic environment.

UX Design Lead

Company: IBM

Location: Kochi, IN

Posted Dec 09, 2025

This job posting highlights opportunities to lead UX design teams, create innovative AI-powered solutions, and collaborate with cross-functional teams. It emphasizes experience in enterprise design, leadership in agile methodologies, and delivering user-centric outcomes for global customers.

Cobol Developer - Japanese Bilingual

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This job description highlights a career in IBM Consulting focused on hybrid cloud and AI innovation, emphasizing collaboration with global clients, technical expertise in mainframe systems, and opportunities for career growth through continuous learning and problem-solving.

Application Developer-Cloud FullStack

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This text describes a career opportunity at IBM Consulting, emphasizing collaboration with global clients, innovation in hybrid cloud and AI, and career growth. It highlights responsibilities like developing customized systems, working in agile environments, and leveraging IBM's technology platforms. The role emphasizes teamwork, communication skills, and technical expertise in areas like Java, Spring Boot, and microservices, while offering professional development and a global impact.

Data Engineer-Data Platforms-Azure

Company: IBM

Location: Mumbai, IN

Posted Dec 09, 2025

This job description highlights a Data Engineer role at IBM Consulting, emphasizing collaboration with global clients, advanced technologies like Databricks and cloud platforms, and opportunities for career growth. It outlines key responsibilities, required skills, and preferred qualifications for the position.

Delivery Consultant - Cloudera

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This text promotes an IBM Technology Expert Labs role emphasizing career growth, collaborative innovation, and impactful problem-solving. It highlights world-class services, client-focused collaboration, and professional development opportunities within a supportive and experiential work environment.

Senior Managing Consulting Deal Leader Public Sector - SAP S/4HANA Procurement - (m/f/x)

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This job posting highlights IBM's opportunity for a Sales Deal Leader focused on SAP expertise and business growth. The role emphasizes client relationships, innovation, and market expansion while requiring strong sales skills and German language proficiency.

Data Scientist - Artificial Intelligence (f/m/x)

Company: IBM

Location: WIEN, AT

Posted Dec 09, 2025

The text promotes IBM Consulting's career opportunities, highlighting collaboration with global clients, innovative technologies, and professional growth. It emphasizes a supportive culture, technical expertise, and competitive compensation, portraying a positive work environment with clear career development paths.

Product Manager Intern 2026

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This text promotes an IBM Product Manager role emphasizing innovation, collaboration, and impactful opportunities in cloud technology. It highlights responsibilities like shaping future technologies, optimizing processes, and working with cross-functional teams, while outlining qualifications and career growth prospects.

Frequently Asked Questions

What are the typical salary ranges for Customer Success roles at different seniority levels?
Entry‑level CSMs earn $55k–$70k, mid‑level (2–5 yrs) $70k–$90k, senior (5+ yrs) $90k–$120k, and Director/VP roles $120k–$160k+ in the U.S., with higher ranges in tech hubs.
What skills and certifications are most valuable for Customer Success professionals?
Proficiency in Gainsight, Totango, or Zendesk, data analysis with SQL or Excel, strong communication, and certifications like Gainsight Certified Success Manager (GCSM) or Certified Customer Success Manager (CCSM) boost credibility.
Are Customer Success positions available for remote work?
Yes—over 80% of openings allow full‑time remote or hybrid arrangements, especially in SaaS, fintech, and e‑commerce sectors. Remote roles often require 24/7 availability for global accounts.
What career progression paths exist within Customer Success?
Typical progression moves from Onboarding Specialist to CSM, then to Senior CSM or Account Manager, followed by Customer Success Manager Lead, Director, and VP of Customer Success, with each step adding strategic and budget‑ownership responsibilities.
What are the current industry trends shaping Customer Success?
Trends include AI‑driven health metrics, proactive churn prevention, cross‑sell automation, and the rise of Customer Success Ops teams that focus on process scale and data governance.

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