Customer Success Jobs

979,932 open positions · Updated daily

Customer Success sits at the intersection of product, sales, and support, making it a high‑growth area as SaaS firms chase net revenue retention. Companies are now investing in AI‑driven health scoring and proactive churn alerts, creating an urgent need for analysts who can translate data into action.

Roles range from Customer Success Manager (CSM) and Onboarding Specialist to Renewal Lead and Enterprise Success Engineer. A CSM maps the customer journey, uses tools like Gainsight, Totango, or ChurnZero to track health scores, and coordinates cross‑functional initiatives. Onboarding Specialists focus on rapid first‑month adoption, while Renewal Leads drive quarterly business reviews and expansion negotiations. Enterprise Success Engineers dive into API integrations and custom dashboards, turning technical support into strategic partnership.

Salary transparency is vital for success professionals because it aligns compensation with key performance indicators such as Net Promoter Score, churn rate, and expansion revenue. Knowing the exact pay range for each role helps talent negotiate based on impact, ensures equity across remote teams, and signals that a company values measurable customer outcomes.

Account Manager (Public Relations)

Company: Strange Brew Strategies

Location: Remote

Posted Dec 08, 2025

The text promotes SBS as a unique PR agency emphasizing innovation, results, and employee empowerment. It highlights competitive benefits like flexible work, unlimited PTO, and comprehensive insurance, while showcasing a commitment to diversity and professional growth.

Technical Support Engineer Java .Net

Company: New Relic

Location: USA

Posted Dec 08, 2025

New Relic seeks passionate Support Engineers to join their innovative team, focusing on technical excellence, collaboration, and diversity. The role involves solving complex issues and contributing to product improvements while emphasizing continuous learning and customer empathy.

Business Development Representative

Company: HubSpot

Location: Remote

Posted Dec 08, 2025

This text describes a Business Development Representative role at HubSpot with responsibilities including prospecting, collaboration with Account Executives, and scheduling demos. It outlines requirements like sales experience and language skills, along with benefits such as hybrid work, training, career growth, and wellness programs.

Principal Product Data Scientist

Company: Tripadvisor

Location: Remote

Posted Dec 08, 2025

This job posting highlights Viator's role as a leading travel experience marketplace, emphasizing opportunities to shape data science strategy, leverage AI technologies, and contribute to impactful product innovations. The position offers competitive compensation, flexible work arrangements, and a collaborative culture focused on customer-centric solutions.

Principal Product Manager - Data Centers

Company: Utilidata

Location: Remote

Posted Dec 08, 2025

Utilidata, an NVIDIA-backed edge AI company, is seeking a Principal Product Manager to lead integration of their distributed AI platform in data centers. The role involves product strategy, cross-functional collaboration, and market research to drive adoption in the expanding data center market.

Engineering Manager - Web Experience

Company: Dropbox

Location: Remote

Posted Dec 08, 2025

This text describes a Development Manager role at Dropbox, focusing on leading web platform development, shaping architecture, and managing cross-functional teams. It outlines responsibilities like technical vision, scalability, and team leadership, along with requirements and preferred qualifications for the position.

Lead Gameplay Programmer

Company: CD PROJEKT RED

Location: Remote

Posted Dec 08, 2025

CD PROJEKT RED seeks a Lead Gameplay Programmer for Cyberpunk 2, offering competitive pay, remote/hybrid options, and comprehensive benefits. The role involves managing a team, developing gameplay systems, and collaborating across disciplines.

Senior Financial Partnerships Manager - Cards

Company: Mercury

Location: Remote

Posted Dec 08, 2025

Mercury seeks a Senior Partnerships Manager to build and maintain strategic financial partnerships, focusing on growth, collaboration, and innovation within their fintech ecosystem. The role involves managing partnerships, driving product innovation, and ensuring compliance while fostering relationships with internal and external stakeholders.

Technical Program Manager - Commerce Systems

Company: Stripe

Location: Remote

Posted Dec 08, 2025

This text describes Stripe's mission to increase the GDP of the internet and highlights the role of a Technical Program Manager in driving large-scale technical programs. It emphasizes opportunities to impact the global economy, solve complex problems, and collaborate across teams. The job requires expertise in infrastructure, systems design, and program management, with a focus on delivering scalable solutions and influencing engineering leadership.

Android Engineer

Company: FAIRTIQ AG

Location: Remote

Posted Dec 08, 2025

FAIRTIQ's job posting highlights their mission to build scalable mobile platforms, collaboration with teams, and benefits like a dynamic work environment and professional growth opportunities.

Director - Client Solutions

Company: Influential

Location: Remote

Posted Dec 08, 2025

This job description outlines a Director Client Solutions role requiring leadership in client relationship management, team collaboration, and business growth. It emphasizes experience in digital advertising, beauty industry expertise, and strong organizational skills. The position involves managing client portfolios, driving campaign success, and ensuring project delivery within budget.

Senior Product Data Scientist

Company: Tripadvisor

Location: Remote

Posted Dec 08, 2025

Viator seeks a Senior Product Data Scientist to lead data science initiatives, enhance product features, and collaborate with cross-functional teams. The role offers competitive compensation, flexibility, and opportunities to innovate in travel tech.

Frequently Asked Questions

What are the typical salary ranges for Customer Success roles at different seniority levels?
Entry‑level CSMs earn $55k–$70k, mid‑level (2–5 yrs) $70k–$90k, senior (5+ yrs) $90k–$120k, and Director/VP roles $120k–$160k+ in the U.S., with higher ranges in tech hubs.
What skills and certifications are most valuable for Customer Success professionals?
Proficiency in Gainsight, Totango, or Zendesk, data analysis with SQL or Excel, strong communication, and certifications like Gainsight Certified Success Manager (GCSM) or Certified Customer Success Manager (CCSM) boost credibility.
Are Customer Success positions available for remote work?
Yes—over 80% of openings allow full‑time remote or hybrid arrangements, especially in SaaS, fintech, and e‑commerce sectors. Remote roles often require 24/7 availability for global accounts.
What career progression paths exist within Customer Success?
Typical progression moves from Onboarding Specialist to CSM, then to Senior CSM or Account Manager, followed by Customer Success Manager Lead, Director, and VP of Customer Success, with each step adding strategic and budget‑ownership responsibilities.
What are the current industry trends shaping Customer Success?
Trends include AI‑driven health metrics, proactive churn prevention, cross‑sell automation, and the rise of Customer Success Ops teams that focus on process scale and data governance.

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