Customer Success Jobs

979,932 open positions · Updated daily

Customer Success sits at the intersection of product, sales, and support, making it a high‑growth area as SaaS firms chase net revenue retention. Companies are now investing in AI‑driven health scoring and proactive churn alerts, creating an urgent need for analysts who can translate data into action.

Roles range from Customer Success Manager (CSM) and Onboarding Specialist to Renewal Lead and Enterprise Success Engineer. A CSM maps the customer journey, uses tools like Gainsight, Totango, or ChurnZero to track health scores, and coordinates cross‑functional initiatives. Onboarding Specialists focus on rapid first‑month adoption, while Renewal Leads drive quarterly business reviews and expansion negotiations. Enterprise Success Engineers dive into API integrations and custom dashboards, turning technical support into strategic partnership.

Salary transparency is vital for success professionals because it aligns compensation with key performance indicators such as Net Promoter Score, churn rate, and expansion revenue. Knowing the exact pay range for each role helps talent negotiate based on impact, ensures equity across remote teams, and signals that a company values measurable customer outcomes.

Application Developer-Java & Web Technologies

Company: IBM

Location: Mysore, IN

Posted Dec 08, 2025

IBM Consulting offers career opportunities with global client collaboration, focusing on hybrid cloud and AI solutions. The role involves software development, problem-solving, and working with cutting-edge technologies, emphasizing growth and innovation.

Package Consultant-SAP HANA SCM EWM

Company: IBM

Location: Ahmedabad, IN

Posted Dec 08, 2025

This job description highlights a career in IBM Consulting focused on client collaboration, innovation in hybrid cloud and AI, and professional growth through SAP expertise. It emphasizes impactful work with global clients and opportunities for skill development across industries.

Salesforce Technical Architect

Company: Guidehouse

Location: Remote

Posted Dec 07, 2025

Guidehouse seeks a Salesforce Technical Architect with 10+ years of experience, offering competitive salaries ($171k-$285k) and comprehensive benefits including medical insurance, retirement plans, and professional development opportunities. The role involves designing scalable Salesforce solutions for public sector clients while collaborating with cross-functional teams.

Application Developer - Java and Web

Company: IBM

Location: Multiple Cities

Posted Dec 08, 2025

IBM CIC offers career growth opportunities, training programs, and a supportive work environment focused on innovation and professional development. The role emphasizes collaboration, technical expertise, and work-life balance, with benefits including certifications, flexible working, and career advancement prospects.

Strategic Account Manager

Company: IBM

Location: CANBERRA, AU

Posted Dec 08, 2025

This job description outlines the role of a Strategic Account Manager, focusing on enterprise sales, customer relationship management, and aligning HashiCorp solutions with business needs. It details responsibilities such as leading sales campaigns, forecasting revenue, and collaborating with cross-functional teams. Requirements include experience in strategic sales, technical expertise in cloud infrastructure, and proficiency with CRM tools.

Digital Sales Specialist Intern – Entry Level Sales Program 2026 (May Start)

Company: IBM

Location: Markham, CA

Posted Dec 08, 2025

IBM's Digital Sales Specialist Intern role emphasizes technical and people skills, collaborative innovation, and career growth through comprehensive training and impactful client solutions.

Customer Success Specialist

Company: Modernizing Medicine, Inc.

Location: United States

Posted Dec 07, 2025

ModMed is a healthcare tech company focused on improving patient outcomes through innovative solutions. They've received numerous awards and are hiring for a Customer Success Specialist role, emphasizing collaboration and growth opportunities.

Package Specialist-SAP Solution Manager

Company: IBM

Location: BANGALORE, IN

Posted Dec 08, 2025

This role involves working in IBM's delivery centers to deliver technical expertise and drive innovation through SAP solutions. Responsibilities include leading technical design, collaborating with global teams, and administering SAP systems. Required skills include SAP Solution Manager configuration and experience with technologies like S4Hana and HANA BASIS.

Senior UI Developer

Company: IBM

Location: Kochi, IN

Posted Dec 08, 2025

This role involves leading UI development for IBM's cloud-native solutions, collaborating with cross-functional teams, mentoring junior developers, and adhering to design standards. Required skills include React.js expertise, accessibility knowledge, and experience with micro-frontends.

Global VP of Sales - YourCause from Blackbaud

Company: Blackbaud

Location: Remote

Posted Dec 07, 2025

Blackbaud seeks a dynamic Global VP of Sales to drive growth and lead their strategic business, emphasizing innovation, remote flexibility, and social impact. The role requires proven leadership in scaling sales teams and delivering measurable results while fostering a culture of purpose-driven collaboration.

Sr. Product Security Engineer II

Company: IBM

Location: Multiple Cities

Posted Dec 08, 2025

This job description highlights a Senior Product Security Engineer role at IBM, focusing on secure cloud solutions, collaboration with cross-functional teams, and contributing to innovative security practices. The position emphasizes global opportunities, technical expertise in cloud environments, and a commitment to secure software development.

SAP SuccessFactors Consultant (PMGM | Learning | Compensation)

Company: IBM

Location: Multiple Cities

Posted Dec 08, 2025

This text describes a career in IBM Consulting emphasizing collaboration with global clients, innovation in hybrid cloud and AI, and professional growth opportunities. It outlines responsibilities involving SAP SuccessFactors modules, performance management, and technical expertise. The role requires experience with IBM technologies and agile methodologies.

Frequently Asked Questions

What are the typical salary ranges for Customer Success roles at different seniority levels?
Entry‑level CSMs earn $55k–$70k, mid‑level (2–5 yrs) $70k–$90k, senior (5+ yrs) $90k–$120k, and Director/VP roles $120k–$160k+ in the U.S., with higher ranges in tech hubs.
What skills and certifications are most valuable for Customer Success professionals?
Proficiency in Gainsight, Totango, or Zendesk, data analysis with SQL or Excel, strong communication, and certifications like Gainsight Certified Success Manager (GCSM) or Certified Customer Success Manager (CCSM) boost credibility.
Are Customer Success positions available for remote work?
Yes—over 80% of openings allow full‑time remote or hybrid arrangements, especially in SaaS, fintech, and e‑commerce sectors. Remote roles often require 24/7 availability for global accounts.
What career progression paths exist within Customer Success?
Typical progression moves from Onboarding Specialist to CSM, then to Senior CSM or Account Manager, followed by Customer Success Manager Lead, Director, and VP of Customer Success, with each step adding strategic and budget‑ownership responsibilities.
What are the current industry trends shaping Customer Success?
Trends include AI‑driven health metrics, proactive churn prevention, cross‑sell automation, and the rise of Customer Success Ops teams that focus on process scale and data governance.

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