Customer Success Jobs
979,932 open positions · Updated daily
Customer Success sits at the intersection of product, sales, and support, making it a high‑growth area as SaaS firms chase net revenue retention. Companies are now investing in AI‑driven health scoring and proactive churn alerts, creating an urgent need for analysts who can translate data into action.
Roles range from Customer Success Manager (CSM) and Onboarding Specialist to Renewal Lead and Enterprise Success Engineer. A CSM maps the customer journey, uses tools like Gainsight, Totango, or ChurnZero to track health scores, and coordinates cross‑functional initiatives. Onboarding Specialists focus on rapid first‑month adoption, while Renewal Leads drive quarterly business reviews and expansion negotiations. Enterprise Success Engineers dive into API integrations and custom dashboards, turning technical support into strategic partnership.
Salary transparency is vital for success professionals because it aligns compensation with key performance indicators such as Net Promoter Score, churn rate, and expansion revenue. Knowing the exact pay range for each role helps talent negotiate based on impact, ensures equity across remote teams, and signals that a company values measurable customer outcomes.
Senior Solutions Engineer
Company: Grafana Labs
Location: Remote
Posted Dec 06, 2025
The job posting describes an exciting opportunity to join a high-growth technology startup as a Commercial Solutions Engineer. The role involves educating customers, partnering with the sales team, delivering technical presentations, and providing feedback to product management and engineering. The ideal candidate should have extensive technical presales experience, be fluent in English and Spanish, and possess strong communication and problem-solving skills.
Product Designer - Developer Tools
Company: Figma
Location: Remote
Posted Dec 06, 2025
Figma is seeking a Product Designer to lead design for Dev Tools, a major initiative. The role involves focusing on the developer experience, working cross-functionally, and contributing to product strategy. Projects include improving workflows, connecting design systems to code components, enhancing tooling for developers, exploring AI technologies, and shaping the future vision. The ideal candidate has 3+ years of product design experience, familiarity with Figma and development tools, excellent communication skills, and a passion for learning.
Regional Vice President of Sales
Company: Hightouch
Location: Remote
Posted Dec 06, 2025
The role is for a Founding APAC Sales Leader to establish and grow Enterprise and MidMarket sales teams across the Asia-Pacific region. The ideal candidate should have 5+ years of software sales leadership experience, proven success selling into multiple APAC markets, and expertise in building and motivating sales teams. Responsibilities include consistently helping the team meet or exceed quota, building and scaling a team of Account Executives, serving as a mentor leader or coach, providing feedback to the executive team, and building strong collaborative relationships with other teams.
New Business Account Executive - Social Impact
Company: Twilio
Location: Remote
Posted Dec 06, 2025
This job posting seeks a New Business Account Executive for Twilio's Social Impact team, focusing on expanding communications business with nonprofit and government organizations in EMEA. The role requires sales experience in tech, cross-functional collaboration, and travel, with benefits including remote work and competitive compensation.
Service Insurance Assistant - Commercial
Company: Liberty Mutual Insurance
Location: USA
Posted Dec 06, 2025
This job description outlines a customer service role in an inbound call center with training support, growth opportunities, and a focus on problem-solving. It highlights benefits like competitive pay, inclusive culture, and professional development while detailing responsibilities and qualifications.
Provider Relations Representative I
Company: American Specialty Health Incorporated
Location: Remote
Posted Dec 06, 2025
American Specialty Health Incorporated is seeking a Provider Relations Representative to join their Provider Relations department. The role involves responding to practitioner inquiries via phone, ensuring efficient resolution of issues related to credentialing, recredentialing, and contracting. The position requires remote work with a stable internet connection and involves administrative tasks related to credentialing and contracting.
Senior Product Manager - Workers’ Compensation Solutions
Company: Gradient AI
Location: Remote
Posted Dec 06, 2025
Gradient AI is a fast-growing company revolutionizing Group Health and PampC insurance with AI-powered solutions. They are seeking a Senior Product Manager with deep insurance domain knowledge and technical fluency to lead product strategy and execution for claims tools across multiple PampC lines. The role offers a fun startup culture, generous benefits, and opportunities for growth.
Senior Observability Architect
Company: Grafana Labs
Location: Remote
Posted Dec 06, 2025
Grafana Labs is seeking an Observability Architect to lead technical partnerships with key customers, design observability solutions, and drive customer success. The role involves deep technical expertise, strategic leadership, and collaboration with internal teams to shape product roadmap and advocate for customer needs.
Senior Solutions Engineer
Company: Grafana Labs
Location: Remote
Posted Dec 06, 2025
The Solutions Engineering team at Grafana Labs is a customer-facing product expert team that enables the company's worldwide growth by educating potential and existing customers. They work closely with the Sales team to help qualify and close opportunities, and serve as a primary communication route between customers and the Product Management and Engineering teams. The role requires strong technical presales experience, excellent communication skills, and a desire to grow technically.
Integrated Marketing Manager
Company: Pricefx
Location: USA
Posted Dec 06, 2025
Pricefx is a leading SaaS Pricing, Price Optimization, and Management provider with consistent annual growth. The company values flexibility, diversity, and inclusion, offering remote work opportunities and a warm, welcoming environment. The Integrated Marketing Manager role involves leading integrated scalable growth strategies, lifecycle engagement initiatives, and account-based marketing programs to drive measurable business impact.
Integrated Marketing Specialist
Company: Pricefx
Location: USA
Posted Dec 06, 2025
Pricefx is a leading SaaS Pricing, Price Optimization, and Management provider with consistent annual growth. The company values flexibility, diversity, and inclusion, offering remote work opportunities and a warm, welcoming environment. The Integrated Marketing Specialist role focuses on executing and optimizing integrated scale programs, with responsibilities including program execution, event coordination, digital and content support, and more.
Principal Sales Engineer
Company: Kalepa
Location: USA
Posted Dec 06, 2025
This job posting highlights a Sales Engineer role with a competitive salary range of $150-$170K OTE $215K, offering benefits like equity options, comprehensive healthcare, and global team offsites. The position emphasizes collaboration with cross-functional teams, technical expertise in AI/ML, and opportunities to influence product development and client success.