Customer Success Jobs

979,969 open positions · Updated daily

Customer Success sits at the intersection of product, sales, and support, making it a high‑growth area as SaaS firms chase net revenue retention. Companies are now investing in AI‑driven health scoring and proactive churn alerts, creating an urgent need for analysts who can translate data into action.

Roles range from Customer Success Manager (CSM) and Onboarding Specialist to Renewal Lead and Enterprise Success Engineer. A CSM maps the customer journey, uses tools like Gainsight, Totango, or ChurnZero to track health scores, and coordinates cross‑functional initiatives. Onboarding Specialists focus on rapid first‑month adoption, while Renewal Leads drive quarterly business reviews and expansion negotiations. Enterprise Success Engineers dive into API integrations and custom dashboards, turning technical support into strategic partnership.

Salary transparency is vital for success professionals because it aligns compensation with key performance indicators such as Net Promoter Score, churn rate, and expansion revenue. Knowing the exact pay range for each role helps talent negotiate based on impact, ensures equity across remote teams, and signals that a company values measurable customer outcomes.

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Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes a career in IBM Consulting, highlighting the opportunities for collaboration, innovation, and growth. It emphasizes the importance of curiosity, adaptability, and teamwork in working with clients across various industries to improve their hybrid cloud and AI journey using IBM's technology platforms.

Senior Database Reliability Engineer

Company: IBM

Location: BUDAPEST, HU

Posted Dec 04, 2025

The IBM Cloud Databases ICD team is seeking cloud developers with a passion for automating, running, and operating databases. The role involves developing configuration scripts, tooling, and automation for databases in a highly available Kubernetes-based cloud environment. The team offers various benefits and opportunities for growth.

Internship: SAP Consultant in Ciudad de México

Company: IBM

Location: Mexico City, MX

Posted Dec 04, 2025

The text promotes an IBM Consulting internship program emphasizing career growth, client collaboration, and skill development in SAP consulting. It highlights opportunities for fresh graduates, required academic qualifications, and the benefits of joining a dynamic team with innovative problem-solving capabilities.

Senior SAP TM Consultant

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes a career in IBM Consulting, focusing on long-term client relationships, collaboration, and innovation. It highlights the role of an SAP TM Consultant, who works on client-centric SAP solutions, ensuring successful Transportation Management module deliverables, and providing continuous improvement. The role requires technical expertise, problem-solving skills, and collaboration with various teams.

Application Developer – Cloud Fullstack (m/w/d)

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes a career in IBM Consulting, highlighting the opportunities to work with clients globally, collaborate with visionaries, and leverage IBM's technology platforms. It emphasizes the importance of curiosity, continuous learning, and problem-solving skills. The role of an Application Developer in Cloud Fullstack involves designing, developing, and deploying cloud-based applications using various technologies and frameworks.

Package Specialist-SAP HANA Master Data Governance

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The job role involves working in IBM Consulting Client Innovation Centers Delivery Centers, delivering technical and industry expertise to clients worldwide. The role includes assisting clients in SAP MDG selection, implementation, and support, as well as participating in implementations, developing master data maintenance solutions, and leading data migration and cleansing initiatives. The position requires a Bachelor's degree, 12+ years of industry experience, and expertise in SAP Data Management Tools and MDG configuration.

Design Manager

Company: IBM

Location: San Jose, US

Posted Dec 04, 2025

IBM Software is seeking a Design Manager to lead a team of designers, UX researchers, and content professionals. The role involves guiding the team to deliver exceptional customer experiences, driving design excellence, and collaborating with cross-functional teams. The ideal candidate should have 3+ years of experience as a design lead, excellent communication skills, and a portfolio of human-centered design work.

Associate X-Force Cyber Range Consultant Intern 2026

Company: IBM

Location: WASHINGTON, US

Posted Dec 04, 2025

The IBM XForce Cyber Range offers immersive cyber crisis scenarios for nontechnical executives to identify gaps and strengthen their security strategies. Interns are sought who are curious, creative, and passionate about cybersecurity, storytelling, and explaining technical concepts in an accessible way. Interns will work on client projects, create technical demos, assist with day-of engagement support, and develop innovative ideas to enhance the client experience.

Fullstack Developer

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The India Systems Development Lab (ISDL) is a key part of IBM's global Systems technology development network, established in 1996. ISDL contributes to innovations across IBM's Systems portfolio, including IBM Z, Power, OpenPOWER Systems, and Storage. The lab fosters a culture of innovation and has filed over 400 patents. ISDL has played a pivotal role in developing products aligned with modern computing trends and has championed modern development methodologies.

B2B Integration - Senior Consultant

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes the role and responsibilities of an IBM B2B Integration Sterling Data Exchange Delivery Consultant. It highlights the importance of being a trusted advisor, providing best-in-class solutions, and working collaboratively with teams. The role requires strong technical expertise in IBM Sterling B2B Integration and Managed File Transfer products, as well as excellent communication and problem-solving skills.

Application Engineer

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

IBM Consulting offers a career rooted in long-term relationships and collaboration with global clients. The role involves working on large-scale projects across various industries, utilizing IBM's technology platforms and partner ecosystem. The position requires strong communication skills in Japanese and experience in software development, cloud-native applications, and mobile app development.

Subscription and Annuity Representative – Entry Level Sales Program 2026

Company: IBM

Location: Dallas, US

Posted Dec 04, 2025

IBM is evolving its technology sales approach to break beyond boundaries with innovative methods. The company is seeking recent graduates to join as Subscription and Annuity Representatives, who will protect the install base of clients and grow their annual spend by identifying expansion opportunities. IBM offers comprehensive onboarding, a collaborative sales environment, and ongoing development to advance careers.

Frequently Asked Questions

What are the typical salary ranges for Customer Success roles at different seniority levels?
Entry‑level CSMs earn $55k–$70k, mid‑level (2–5 yrs) $70k–$90k, senior (5+ yrs) $90k–$120k, and Director/VP roles $120k–$160k+ in the U.S., with higher ranges in tech hubs.
What skills and certifications are most valuable for Customer Success professionals?
Proficiency in Gainsight, Totango, or Zendesk, data analysis with SQL or Excel, strong communication, and certifications like Gainsight Certified Success Manager (GCSM) or Certified Customer Success Manager (CCSM) boost credibility.
Are Customer Success positions available for remote work?
Yes—over 80% of openings allow full‑time remote or hybrid arrangements, especially in SaaS, fintech, and e‑commerce sectors. Remote roles often require 24/7 availability for global accounts.
What career progression paths exist within Customer Success?
Typical progression moves from Onboarding Specialist to CSM, then to Senior CSM or Account Manager, followed by Customer Success Manager Lead, Director, and VP of Customer Success, with each step adding strategic and budget‑ownership responsibilities.
What are the current industry trends shaping Customer Success?
Trends include AI‑driven health metrics, proactive churn prevention, cross‑sell automation, and the rise of Customer Success Ops teams that focus on process scale and data governance.

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