Customer Success Jobs

980,199 open positions · Updated daily

Customer Success sits at the intersection of product, sales, and support, making it a high‑growth area as SaaS firms chase net revenue retention. Companies are now investing in AI‑driven health scoring and proactive churn alerts, creating an urgent need for analysts who can translate data into action.

Roles range from Customer Success Manager (CSM) and Onboarding Specialist to Renewal Lead and Enterprise Success Engineer. A CSM maps the customer journey, uses tools like Gainsight, Totango, or ChurnZero to track health scores, and coordinates cross‑functional initiatives. Onboarding Specialists focus on rapid first‑month adoption, while Renewal Leads drive quarterly business reviews and expansion negotiations. Enterprise Success Engineers dive into API integrations and custom dashboards, turning technical support into strategic partnership.

Salary transparency is vital for success professionals because it aligns compensation with key performance indicators such as Net Promoter Score, churn rate, and expansion revenue. Knowing the exact pay range for each role helps talent negotiate based on impact, ensures equity across remote teams, and signals that a company values measurable customer outcomes.

Package Consultant-Oracle ERP Financials

Company: IBM

Location: Hyderabad, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, highlighting the role's responsibilities, required education and experience, and preferred skills. It emphasizes the importance of innovative team leadership, collaboration, and resource optimization in driving success for clients and the company.

Azure Cloud Engineer

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The role of Azure Cloud Engineer involves working as a technical implementor, explaining technical content to others, participating in customer projects, and working in IBM Consulting Client Innovation Centers. The role requires experience with Azure infrastructure, IaaS and PaaS services, Infrastructure as Code, CI/CD pipelines, governance and security, migrations, landing zones, network and VPN, Active Directory, Windows and Linux servers, Kubernetes, and managing application infrastructure.

Digital Business Consultant

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

This job description outlines a role in IBM Consulting focused on supporting AI initiatives, improving business processes, and collaborating with global clients. The position emphasizes innovation, teamwork, and professional growth opportunities within a supportive environment.

Data Engineer

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

IBM CIC offers a career with opportunities to work with visionaries across industries, improve hybrid cloud and AI, and make meaningful change for clients. The company provides training, promotion opportunities, diversity and inclusion, flexible work policies, and traditional benefits. The role involves leading data integration projects, mentoring junior engineers, and shaping technical direction.

Package Consultant-Workday Data Conversion

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on working with clients globally to improve hybrid cloud and AI solutions. The role involves serving as a client-facing practitioner, building and automating solutions, and ensuring they meet client specifications. Required qualifications include a bachelor's degree, Workday HCM Consultant certification, and experience in end-to-end implementations of HR modules.

Data Scientist Intern 2026 (Buffalo, NY)

Company: IBM

Location: Buffalo, US

Posted Dec 04, 2025

IBM Consulting offers a career rooted in long-term relationships and collaboration with global clients. Interns can enhance knowledge, gain experience, and build a compelling portfolio by working on client projects. The role emphasizes continuous learning, skill development, and personal growth within a culture of coaching and mentorship.

Azure Cloud FullStack Developer - (Public Sector/Defence)

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

IBM CIC offers career growth, training, and a supportive culture for tech professionals, emphasizing innovation and work-life balance.

Application Developer-Adobe Experience Manager

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on working with clients globally to improve hybrid cloud and AI solutions. The role involves developing scalable systems, implementing content management solutions using Adobe Experience Manager, and collaborating with clients to create innovative solutions.

Brand Technical Specialist Intern – Entry Level Sales Program 2026 (September Start)

Company: IBM

Location: Markham, CA

Posted Dec 04, 2025

IBM's Technology Sales Internship Program offers undergraduate and graduate students the opportunity to combine technical expertise with people skills to deliver innovative solutions to clients. The program focuses on building credibility, developing proposals, delivering proof of concepts, defining IBM solutions, and sales prospecting. Interns will work collaboratively with teams, engage with clients, and support sales opportunities.

Automation Test Specialist - Defence

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The role involves working in IBM Consulting Client Innovation Centres Delivery Centres, delivering technical and industry expertise to clients worldwide. It emphasizes long-term relationships, collaboration, and a culture of evolution and empathy. The role requires designing and maintaining automated test scripts, collaborating with cross-functional teams, and participating in Agile development methodologies.

Application Consultant-ServiceNow

Company: IBM

Location: Bhubaneswar, IN

Posted Dec 04, 2025

IBM Consulting offers a career rooted in long-term relationships and collaboration with global clients. Associates work on end-to-end feature development, collaborate with stakeholders, and solve challenges using best practice technologies. The role requires experience in ServiceNow CSM solutions, integration, and certifications.

Principal Solutions Engineer

Company: IBM

Location: Jakarta, ID

Posted Dec 04, 2025

HashiCorp, now part of IBM, is seeking a Principal Solutions Engineer to lead cloud adoption in Indonesia. The role involves providing technical expertise, guiding customers through cloud journeys, and driving digital transformation. The ideal candidate will have deep technical knowledge, strong communication skills, and experience with HashiCorp products, cloud providers, and DevOps practices.

Frequently Asked Questions

What are the typical salary ranges for Customer Success roles at different seniority levels?
Entry‑level CSMs earn $55k–$70k, mid‑level (2–5 yrs) $70k–$90k, senior (5+ yrs) $90k–$120k, and Director/VP roles $120k–$160k+ in the U.S., with higher ranges in tech hubs.
What skills and certifications are most valuable for Customer Success professionals?
Proficiency in Gainsight, Totango, or Zendesk, data analysis with SQL or Excel, strong communication, and certifications like Gainsight Certified Success Manager (GCSM) or Certified Customer Success Manager (CCSM) boost credibility.
Are Customer Success positions available for remote work?
Yes—over 80% of openings allow full‑time remote or hybrid arrangements, especially in SaaS, fintech, and e‑commerce sectors. Remote roles often require 24/7 availability for global accounts.
What career progression paths exist within Customer Success?
Typical progression moves from Onboarding Specialist to CSM, then to Senior CSM or Account Manager, followed by Customer Success Manager Lead, Director, and VP of Customer Success, with each step adding strategic and budget‑ownership responsibilities.
What are the current industry trends shaping Customer Success?
Trends include AI‑driven health metrics, proactive churn prevention, cross‑sell automation, and the rise of Customer Success Ops teams that focus on process scale and data governance.

Related Pages