Customer Success Jobs

979,932 open positions · Updated daily

Customer Success sits at the intersection of product, sales, and support, making it a high‑growth area as SaaS firms chase net revenue retention. Companies are now investing in AI‑driven health scoring and proactive churn alerts, creating an urgent need for analysts who can translate data into action.

Roles range from Customer Success Manager (CSM) and Onboarding Specialist to Renewal Lead and Enterprise Success Engineer. A CSM maps the customer journey, uses tools like Gainsight, Totango, or ChurnZero to track health scores, and coordinates cross‑functional initiatives. Onboarding Specialists focus on rapid first‑month adoption, while Renewal Leads drive quarterly business reviews and expansion negotiations. Enterprise Success Engineers dive into API integrations and custom dashboards, turning technical support into strategic partnership.

Salary transparency is vital for success professionals because it aligns compensation with key performance indicators such as Net Promoter Score, churn rate, and expansion revenue. Knowing the exact pay range for each role helps talent negotiate based on impact, ensures equity across remote teams, and signals that a company values measurable customer outcomes.

Project Administrator-Project Support (Marisse Gueco)

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 17, 2025

IBM Consulting offers career opportunities focused on client collaboration, innovation, and growth. The role involves project management, technical expertise, and fostering creativity to drive meaningful change.

Project Manager-SAP HANA ADM

Company: IBM

Location: Gurgaon, IN

Posted Dec 17, 2025

This job description highlights a Project Manager role at IBM Consulting, emphasizing collaboration with global clients, hybrid cloud/AI expertise, and career growth opportunities. Responsibilities include leading projects, managing teams, and delivering SAP solutions. Requirements include a bachelor's degree, SAP experience, and project management certifications.

Associate Application Developer- Azure Cloud FullStack

Company: IBM

Location: Perth, AU

Posted Dec 17, 2025

The text promotes IBM Consulting's Associate Program, emphasizing professional growth, global client collaboration, and innovative technology solutions. It highlights opportunities for career advancement, technical development, and impactful problem-solving in a supportive ecosystem.

Recruiter

Company: IBM

Location: Hyderabad, IN

Posted Dec 17, 2025

IBM's CHQ functions emphasize teamwork, innovation, and career growth. The recruitment role involves managing the hiring lifecycle, sourcing candidates, and ensuring a positive candidate experience while supporting business needs through strategic hiring practices.

Application developer - DevOps Internship

Company: IBM

Location: Giza, EG

Posted Dec 17, 2025

The text promotes a DevOps Intern role at IBM Consulting, emphasizing hands-on experience with cloud technologies, collaboration with experts, career growth opportunities, and contributions to real client projects. It highlights a supportive culture, learning resources, and the potential to drive innovation through DevOps and cloud automation.

SAP FI Team Leader

Company: IBM

Location: Multiple Cities

Posted Dec 17, 2025

This job description highlights a career in IBM Consulting focused on hybrid cloud and AI solutions, emphasizing collaboration with global clients, innovation through SAP expertise, and career growth opportunities. The role involves strategic SAP FI solutions, technical delivery, and working within IBM's ecosystem to drive client impact.

Software Developer (f/m/x)

Company: IBM

Location: Ehningen, DE

Posted Dec 17, 2025

This job posting highlights opportunities to shape enterprise software development, collaborate with global teams, and make a significant impact on SAP solutions. The role emphasizes innovation, career growth, and working with cutting-edge technologies in a dynamic environment.

Senior Services Project Manager

Company: IBM

Location: MADRID, ES

Posted Dec 17, 2025

This job description highlights a senior project manager role at IBM Software, emphasizing collaboration on cloud-native solutions and managing complex projects. The position offers opportunities to work with cross-functional teams, deliver exceptional client experiences, and contribute to innovative AI-powered technologies. Requirements include PMP certification, bilingual skills, and experience with cloud transformation projects.

Application Developer-Open Source

Company: IBM

Location: Pune, IN

Posted Dec 17, 2025

The text promotes IBM Consulting's career opportunities, emphasizing collaboration, innovation, and growth. It highlights working with global clients on hybrid cloud and AI projects, leveraging IBM technology, and fostering a culture of curiosity and continuous improvement. Technical requirements include Python, Spark, and database expertise.

Application Developer-SAP UX

Company: IBM

Location: Kolkata, IN

Posted Dec 17, 2025

The text promotes IBM Consulting's career opportunities, emphasizing collaboration, innovation, and growth in hybrid cloud and AI projects. It highlights required skills, development prospects, and the company's focus on client impact and employee empowerment.

Intern - Communication & Marketing

Company: IBM

Location: GRONINGEN, NL

Posted Dec 17, 2025

The text promotes IBM Consulting's career opportunities, emphasizing collaboration, innovation, and growth. It highlights roles in marketing, client engagement, and leveraging IBM's technology to drive impactful solutions while valuing employee development.

AR Contact Center Practitioner

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 17, 2025

This job description outlines a customer service role at IBM's consulting centers, emphasizing collaboration, innovation, and problem-solving. Responsibilities include handling customer inquiries, providing technical support, and ensuring satisfaction through effective communication and empathy. The position requires 12 years of call center experience, strong interpersonal skills, and adaptability to multishift environments.

Frequently Asked Questions

What are the typical salary ranges for Customer Success roles at different seniority levels?
Entry‑level CSMs earn $55k–$70k, mid‑level (2–5 yrs) $70k–$90k, senior (5+ yrs) $90k–$120k, and Director/VP roles $120k–$160k+ in the U.S., with higher ranges in tech hubs.
What skills and certifications are most valuable for Customer Success professionals?
Proficiency in Gainsight, Totango, or Zendesk, data analysis with SQL or Excel, strong communication, and certifications like Gainsight Certified Success Manager (GCSM) or Certified Customer Success Manager (CCSM) boost credibility.
Are Customer Success positions available for remote work?
Yes—over 80% of openings allow full‑time remote or hybrid arrangements, especially in SaaS, fintech, and e‑commerce sectors. Remote roles often require 24/7 availability for global accounts.
What career progression paths exist within Customer Success?
Typical progression moves from Onboarding Specialist to CSM, then to Senior CSM or Account Manager, followed by Customer Success Manager Lead, Director, and VP of Customer Success, with each step adding strategic and budget‑ownership responsibilities.
What are the current industry trends shaping Customer Success?
Trends include AI‑driven health metrics, proactive churn prevention, cross‑sell automation, and the rise of Customer Success Ops teams that focus on process scale and data governance.

Related Pages